Thank you for answeringI have already contacted them. They answered me in a 30 minutes. They wrote me that they are working on new BIOS and my suggest will be passed to BIOS team, or something like this.Regards.
I have bought a Gigabyte 7870 with Windforce 3x. The problem is that 40% fanspeed is too much for this card and its too loud. 25C in idle now. I do not want to use a third part applications to lower the fan speed. Is there a possibility to modify the BIOS of this card?
Hi again,I am not making excuses for them as you say it is a long time now and should have been sorted ages ago. However have you contacted them again to see what they have to say about it ? These things do get forgotten sometimes.
Sent : 9/29/2012 07:10Question : Hi, I am very happy with your product, but a small defect in the bios configuration ruin much the quality of the product, because the fans set to 40% in idle are unnecessarily excessive noise that goes with it is boring, to overcome this problem I used msi afterburner and i setting the fan manually to achieve lower noise without impacting too much on the temperature, it would be preferable that you updated the bios to fix this quirk, as a suggestion based on my experience I can give you the following parameters:idle = 25% fan40 ° c 35% fan50 ° c 40% fan60 ° c 45% fan65 ° c 60% fan-------------------------------------------------------------------------------Model Name : GV-R787WF3-2GD--------------------------PCB ver :Driver Ver : 12.9Serial No. :Purchase Dealer :-------------------------------------------------------------------------------Motherboard Brand : AsusModel : p76 sabertoothOperation System : Win 7 64-bit SP : 1
Dear Andrea,Thank you for your kindly mail and inquiry. Your valuable feedback is the motivation for us to improve and serve you better. If you still bothered by the fan noise, since we didn't receive the similar issue while testing, we suggest you to contact your supplier and see if they can assist you to do the further examination.If you still have any further question or suggestion about our products/service, please do not hesitate to contact us. We will try our best to help you resolve the problem ASAP.Regards,GIGABYTE
Sent : 10/1/2012 21:03Question : Really i found on forums most peoples with the same request, the fan run too for nothing, this isn't a broken fan but its only fan speed too hight, 40% instead 25% in idle is a big difference in a home.You can see in your forum i'm not the only i thinking this:http://forum.giga-byte.co.uk/index.php?topic=8672.0please we ask to you only a bios fan modification or a tool for do it.
2012/10/4 update:Dear Andrea,After confirmed that FAN Speed in 40% is conform our noise level regulation. Thus, if you still bothered by this problem, we suggest you to contact your supplier (where you bought this graphics card) or local distributor and see if they can help you to do the further examination. Sorry for the inconvenience.Regards,GIGABYTE===================================Original Reply : 2012/10/3Dear Andrea,Thank you again for your kindly mail. About your request, this mail has been forward to relevant department, and we will update this mail as soon as the result comes out.However, if you do not receive any further information after a week, please kindly inform us again, sorry for the inconvenience.Regards,GIGABYTE
Dear Andrea,Since we cannot define the root cause of noise through internet and we didn't encounter the issue when testing; thus, we suggest you to contact your supplier and see if they can help you to do the further examination or arrange RMA (repair) for this graphics card. We are really sorry for the inconvenience you have with our product.Regards,GIGABYTE
10/10/2012 07:04Question : I'll try to be more comprehensive..I have a shop:http://www.*XXX*computer.com/my dealers are BREVI and MIND (distributors of gigabyte in Italy), I do this job since 15 years, I have repaired and installed countless computers, mainly sell your products, I'm the coach who evaluates a defect, it should not be a seller.the fan has no defect, is the noise it makes a fan to 40% (3 fans)This noise is not annoying while you play, but you feel too when the card is idle, lowering the fan to 25% becomes silent and temperatures remain low.If you do not want this change, give me a editor compatible with your bios and I take responsibility for my actions.I can tell you that I use a sofware of competition (MSI Afterburner) to solve your problem, and I would not have to use it.I can tell you that a year ago I bought an Asus 560TI, had a similar problem, the fan became too fast to no avail, but Asus has understood and correctly.is here in front of your eyes, the competition does:http://www.asus.com/Graphics_Cards/NVIDIA_Series/ENGTX560_Ti_DCII2DI1GD5/ # downloadVGA BIOS windows update application for ENGTX560 TI Series cards.1. New VBIOS for Reducing the FAN noisy.Only for PN below:70-C1CQ90-A06;70-A06-C1CQA0Notice:Double click. Exe and the BIOS will be auto updated.So, Listen to a professional like me, you can only improve the product.I still expect your response like photocopy for how to lose a month with useless RMA to have a video card back with the same problem, there's a help but only a mistake and apologies are useless.
Answer : Dear Andrea,We have forwarded those mails to our related department. However, after confirmed, we didn't have the issue you mentioned while testing. Thus, we suggest you to contact the shop/distributor (where you bought this graphics card) and let them help you to do the examination or send it to RMA(repair), sorry.Regards,GIGABYTE
