Official GIGABYTE Forum

Other questions related to GIGABYTE => RMA and service => Topic started by: Houdini2nd on March 23, 2017, 09:04:15 am

Title: No response from UK support
Post by: Houdini2nd on March 23, 2017, 09:04:15 am

No impressed with UK support.

Does anyone know how long UK support take to respond to an email as it was raised on the 20th and I'm still waiting.

Title: Re: No response from UK support
Post by: absic on March 23, 2017, 10:08:21 am

Hi there,

Depending on how busy they are, it can take up to five+ working days to get a response.

Title: Re: No response from UK support
Post by: Houdini2nd on March 23, 2017, 12:47:00 pm

Thanks for letting me know.

I cant believe that a company as big as Gigabyte, only have email support and it takes them so long to reply. I'm not sure that I would ever buy anything from them again, especially as its a server motherboard that seems to have a problem.

Title: Re: No response from UK support
Post by: runn3R on March 28, 2017, 03:06:09 pm

Hi Houdini2nd

Have you got the reply? If not yet then send me PM with your Email-ID (ticket number) and I will try to help.

Title: Re: No response from UK support
Post by: Houdini2nd on March 30, 2017, 09:37:53 am

Thanks run3R, I did eventually get a response from support, and then had to wait another few days before they just referred me back to the supplier.