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Questions about GIGABYTE products => Motherboards with Intel processors => Topic started by: StumpyBloke on December 25, 2010, 11:43:34 pm

Title: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: StumpyBloke on December 25, 2010, 11:43:34 pm
Hi All

Hope one of you guys can help me please.  I have a new X58A-UD3R with new install of Windows 7 (x64) up and running.  However as soon as I install the USB3 drivers (from the CD and website) I run in to a problem...

...if I put the PC to Sleep (works ok) then disconnect the power the PC will quite rightly attemp to boot from the hibernation file.  It starts ok but at the point where is should allow me to enter my windows password it just freezes.  My main monitor has some kind of signal going to it because it wont enter sleep mode so something is happening.

I cant disable USB 3 because I have a drive on the way to plug into it.  I am using the latest non-beta BIOS FD.

EDIT: further info - messing with the drivers (removing, updating etc) will more often than not completely lock the PC.

Any help appreciated.

TIA, Rich
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Dark Mantis on December 26, 2010, 09:22:22 am
Hi Rich and welcome to the Gigabyte Forum.

The device you have plugged into the USB3 port, is it USB3 capable?

If not  I am fairly sure that you can disable USB3 in the BIOS and still use the ports as USB2.
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: StumpyBloke on December 26, 2010, 06:04:12 pm
Hi, thanks for your reply.

However, as I said, I cant disable USB 3 as I need it for a new drive which is on its way.  I couldnt get past the locking up so I went out and bought a Dynamode USB 3.0 PCI-E card which doesnt cause the problem.  I shouldnt have to rely on 3rd party cards but needs must!

Thanks again though and happy new year!

Rich
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Lsdmeasap on December 26, 2010, 08:02:39 pm
Latest BIOS would be the best thing to try before buying an add-in card, but since you already have I guess it doesn't matter.

Did you try updating the NEC firmware, and using the latest actual drivers?  Gigabyte doesn't generally host the latest drivers, so these may be worth a try for you if you think you can still return the add-in card.

Latest Firmware 3027
http://mbforum.gigabyte.de/forumdownload//Software/F302708FWUP1.exe

Latest Driver 2.0.32.0
http://mbforum.gigabyte.de/forumdownload//Software/RENESAS-USB3-Host-Driver-20320-setup.exe
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: StumpyBloke on December 28, 2010, 04:56:28 pm
Hi, thanks for your reply.

Np, I didnt upgrade the firmware for the USB 3 card (didnt know you could to be honest) but I did try the latest driver.  Will the firmware affect my addon USB3 card?

Thanks again, Rich
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: StumpyBloke on January 01, 2011, 04:36:45 pm
For further info, I updated both the firmware and drivers and still no change - completely useless for my requirements unfortunately...just glad the 3rd party card works (which incidentely has the same chipset).

Thanks again.

Rich
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Lsdmeasap on January 02, 2011, 06:35:46 am
Sorry to hear the firmware didn't help any!

Ya it would be the same and you can update your card if you want, if it will allow it, all USB 3.0 right now is the same NEC chips
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Dark Mantis on January 02, 2011, 11:56:43 am
Just a shame really that there isn't more devices out there on the market to utilise the new standard yet.
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: MarkB on January 15, 2011, 10:11:05 pm
I can confirm this problem. Installing BIOS FE and NEC firmware from link earlier in the thread does not resolve the problem. The only workaround is to disable the NEC USB 3.0 controller in BIOS. Not a big deal, but it would be nice to have a better resolution...

Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Lsdmeasap on January 16, 2011, 09:32:33 am
I am sure they are aware, but please do report this here so they have more issue reports to show the BIOS team, thanks!
http://www.gigabyte.com/support-downloads/technical-support.aspx
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: StumpyBloke on January 16, 2011, 01:58:11 pm
Thanks for confirming you have the issue too.  I have reported it.
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Diablito on January 21, 2011, 05:38:31 am
OMG! I thought I'd never find the answer to this. I am so thankful you found it! 

The electric in my building goes out once in a while and I need my PC up all the time. I usually login remotely to work on it but if it cannot come back from hibernation it's basically useless. Sleep mode + WakeOnLan is important to keep electric costs down and keep it green. I turned off USB3 from the BIOS and it magically started working again.

I'm sorry you had to buy an additional USB3 card when you already paid for this feature on this board!  This is my first Gigabyte board. Are they good at fixing this type of issues? Cause the way this is, it looks like I won't be able to turn this feature on any time soon and I just saw some new USB3 external drives on sale too. Bummer!

If anyone hears back from Gigabyte on this please post. I'll do the same. I already filed a claim from the posted link.
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Diablito on January 21, 2011, 06:17:21 am
FYI...
I found version 2.0.32 of the NEC Renesas USB 3.0 driver. Gigabyte has 2.0.30 posted. I tried it and nothing changed. The issue remains.
This will most likely have to be a firmware update.
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Diablito on January 27, 2011, 12:53:16 am
Got a reply yesterday:
-------------------------
Dear Customer

Enabling USB 3.0 should not effect it, which mode you are testing under and both S1 and S3 exhibit the same issue?
Do update USB 3.0 driver directly off our website and if testing with S3 mode please attempt to test with only one memory module installed.

Thank you
-------------------------
Of course we're talking about S3. S1 is not true sleep. It's standby. I tested what they suggested and it failed again. Anyone else want to give it a shot?
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Dark Mantis on January 27, 2011, 08:24:46 am
Well thanks for the update and we will look forward to the next episode!
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Diablito on January 28, 2011, 12:06:29 am
Having a hard time convincing tech support that this is not an issue I created or that is happening due to my configuration. Did anyone else report this? I can resume as long as the PC doesn't lose power but if it does lose power, it cycles, then the "Resuming Windows" screen comes up and then I get a black screen. It won't get any further.

----------------------
Dear Customer
We have tested it here in our lab without any issue going into and resuming from S3 mode with USB 3.0 enable/disable.
If there is an spare hdd available please attempt to test with an clean OS installation then load up the USB 3.0 driver first to test the suspend mode?
----------------------
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: StumpyBloke on January 28, 2011, 03:54:13 pm
I have also reported it and have been told they cannot reproduce it.
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Dark Mantis on January 28, 2011, 07:44:54 pm
Are you running the latest BIOS versions as I notice that there are a few that have a USB3 compatibility update on them.
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Diablito on February 02, 2011, 12:31:33 am
I have REV 2. and I'm running the FE Bios. I actually went and got an extra hard drive and I've been doing extensive testing on this for the past 2 days. I'll post my findings when I'm done.
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Dark Mantis on February 02, 2011, 02:23:35 pm
OK thanks. We will wait for you to post.
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: baldman6 on February 03, 2011, 11:13:18 pm
I had the hibernation lockups as well. It turned out to be the Intel SATA RAID Driver 10.1.0.1008 that was causing all my woes. As soon as I changed those drivers back to the 9.​6.​0.​1014 version, all the lockups went away.

Kind of odd, but if you look at http://www.gigabyte.us, the latest driver is 9.​6.​0.​1014 and if you go to  http://www.gigabyte.com the latest version is 10.1.0.1008. Intel's website is sporting the 10.1.0.1008 version as well and I tried these as well with the same lockups.

This may not work for you, but all my USB3 troubles disappeared when I made that change. Now I can use my speedy USB3 Diablotek enclosure and get some really nice transfer speeds!


-baldman6

Win7 64 RAID 0
I7 930 @ 3.53GHZ
Corsair Vengeance 12 GB @ 1680MHZ 8-8-8-24
EVGA GTX 480@850MHZ
Corsair 750W PSU
Gigabyte X58-UD3R BIOS FE
Swiftech XT CPU block
DangerDen GTX 480 Block
Swiftech Radiators (1 X 320@ 1 x 120), pump and reservoir
Cooler Master Cosmos 1000 
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Dark Mantis on February 03, 2011, 11:20:52 pm
Thank you for that really important information. I am sure that you won't be the only one with this problem and there have been other instances of a similar nature on  the forum before that may or may  not have been down to the same driver. 8)
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Diablito on February 05, 2011, 04:24:54 am
Baldman6: Thank you for the info. Unfortunately that did not help with the resume after power loss issue. I did notice that the link in both Gigabyte sites (.us or .com) are pointing to the 10.1.0.1008 version. They probably just forgot to update the description in the .US site.  If anyone does need this version, here's a link to the Intel site: http://tinyurl.com/intel-irst-9-6-0-1014

OK. Back to my testing. These are the last 2 replies I got from Gigabyte about a week ago:

--------------GYGABYTE REPLY--------------
Dear Customer

We have tested it here in our lab without any issue going into and resuming from S3 mode with USB 3.0 enable/disable.
If there is an spare hdd available please attempt to test with an clean OS installation then load up the USB 3.0 driver first to test the suspend mode?

--------------GYGABYTE REPLY--------------

Dear Customer

Please examine all your hardware and make sure that there are no overclocking being applied. From there only have just the bare minimal components installed
- cpu along with heatsinkfan
- single stick of memory
- videocard
- single hdd and optical drive

Do attempt to reload the OS with it then test the standby mode before USB 3.0 driver then after with nothing else installed.
------------------------------------------

I went ahead and bought a new hard disk to test this. I didn't have anywhere to put the data I have in the one I had.

NOTHING, absolutely NOTHING they suggested has worked and at this point I'm giving up on this. I don't think there's anything left to test. Either the USB 3.0 driver or its firmware or the motherboard's firmware has to be fixed.

I installed as they suggested above only 4 components. The only driver I installed was my video card driver because without it the computer would not go to sleep at all.

I tested:
USB 3.0 driver: NO DRIVER / 2.0.4.0 / 2.0.30.0 / 2.0.32.0

I installed and re-installed windows 7 a total of 6 times.

There are two ways to have the system resume from hybrid sleep after power loss successfully:

1. USB3 is disabled in the BIOS
2. USB3 driver is not installed

Either way, USB3 is not usable if you want to resume from hibernation. (power loss after hybrid sleep)

This is just totally unacceptable. This driver and/or firmware has to be fixed.  >:(
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Dark Mantis on February 05, 2011, 09:00:47 am
There does seem to be a few issues with USB3 conflicting with other items. I am not sure if it can be fixed with a BIOS update but let's hope so. The thing is until recently there was very little on the market to enable people to use the USB3 ports fully so it is only now coming to light really and hopefully Gigabyte will be able to fix these problems.
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: StumpyBloke on February 06, 2011, 11:57:35 pm
So I wonder what happens if it cant be fixed by a revised BIOS?  Because, effectively, it renders this board faulty from manufacture and Gigabyte (or reseller depending on country of purchase) are obliged to rectify the issue by refund, replacement etc.

Rich
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Dark Mantis on February 07, 2011, 08:06:31 am
That is correct of course. If the board has a fault (hardware) then you would be entitled to have a repair/replacement. Your first port of call would be your retailer.
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Diablito on February 27, 2011, 09:45:38 pm
Tested new FF bios from Gigabyte and new 2.0.34.0 driver found at station-drivers.com. Results are the same. System will not resume after power loss during hybrid sleep. It will still lock up after it says "Resuming Windows" and screen goes blank.

I have disabled USB 3 for now. I can't use it like that. I may follow up with vendor to see if I can swap this motherboard for a different brand if this can't be fixed.

I also found another issue where the system just goes into a boot cycle/locks up/after attempting to resume from sleep but that is memory related. Will create a new post.
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Diablito on March 13, 2011, 10:58:42 pm
Any progress in regards to this issue? Did Anyone find a solution?

I just realized turning off USB 3.0 in the BIOS (which I've had to do in order for hybrid sleep to work properly) turns off the USB 3.0 ports in the back completely. They don't even work in 2.0 mode.

This sucks. I just lost 2 ports.
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: MarkB on July 08, 2011, 08:40:18 am
Any progress in regards to this issue? Did Anyone find a solution?

I see a new (later) BIOS is available. Has anyone tested to see if the hybrid sleep resume problem has gone away?

Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Dark Mantis on July 08, 2011, 11:38:51 am
Hi Mark and welcome to the Gigabyte Forum.

Thanks for volunteering to test the new BIOS update ;D

If you have the problem and can't see any other way of fixing it then I would suggest flashing the BIOS with QFlash and then seeing if it has cured the issue.
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Diablito on August 31, 2011, 09:17:07 pm
FIXED!!!!!!!  FINALLY!!!!!!!

New driver version 2.1.19.0 seems to fix the resume from hibernation issue.

I tested with both bios version 3.0.2.7 &  3.0.2.8 and it resumed fine with either one.

So happy this got resolved!!!

Now I'm crossing my fingers my USB3 drive will work fine. Not getting my hopes up though.

Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Dark Mantis on August 31, 2011, 09:21:57 pm
Well that is good news for you and I am sure many others too. Thanks for letting us all know the outcome. These things do tend to get fixed slowly as they go along. Just a nuisence if you are waiting for a fix.
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Tinker on September 01, 2011, 01:18:59 am
For me I scrapped USB 3 as a waste of time & disabled them. No drivers on fresh install. Have to be
very carefull not to slow USB 2 down.


Regards tinker.
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Dark Mantis on September 01, 2011, 07:53:58 am
That's right you have to find a workaround that sorts thiongs for you. Often an individual thing depending on what you require most.
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Oyster16 on September 25, 2011, 08:31:59 am
I use my X58A-UD3R-based system as a PVR so it's regularly going through hibernate/resume cycles, and this freeze was happening typically every 2-3 days. I tried disabling USB3 and it seemed fine for a week or so. I then tried re-enabling and using the latest controller firmware (3.0.28) and driver (2.1.25). However, I had another freeze-on-resume after about 3 days (maybe 12 hibernate/resume cycles). I disabled USB3 again but the next resume also hung. It's particularly frustrating as the hang is during the resume operation so it says nothing in the event logs; in fact, restarting the machine allows me to use the existing hibernate file and it resumes fine! I have confirmed using the Renasys utility that the controller is not enabled and is invisible in Windows.

I shall continue with the USB3 disabled just in case it was a transient effect but the next step will be to disable the Marvell SATA3 ports; I've reconfigured the existing disks so that I don't have to use it but I would like to check that disabling USB3 really doesn't fix the problem. After all, it did seem to work the first time I tried it but with such an intermittent problem it's impossible to know whether or not you have really found the problem.

I'm also running the FH3 BIOS, which is pretty up-to-date, but previous BIOS updates do not seem to have changed anything.
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Tinker on September 25, 2011, 05:29:26 pm
At the moment my X58A is not in use but....I had problems with USB 2 running at half speed. After a fair bit of testing
& reinstalls did the following: Started with clean install, USB 3 disabled, SATA 3 (Marvell) disabled. No drivers used
for them even though I use Marvell add on PCIe card SATA 3. Ignored driver missing in Device Manager yet better
ATTO results using SSD. Have not had any apparent boot up problems using IDE, SATA 2/3 drives or SSD (plug ins)
Using Win 7 Ultimate x32 & x64. I have to admit not too happy with board & also found later Acronis True Image
slowed down USB 2 yet no problems on other PCs.

Hope you manage to sort it  Oyster16.  I'm still on original bios as appears only Beta available last time I
checked.


Regards tinker.
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Oyster16 on September 25, 2011, 06:55:01 pm
As it happens, I have enough USB2 slots and no USB3 devices, and enough SATA2 slots and no SATA3 devices. I shall see how it goes. I wish that I had a repeatable test for the problem, though - I hate non-deterministic or intermittent faults :)

I've no idea what USB2 speed I am seeing. My fastest USB2 device is a card reader, and I suspect that my disks are the bottleneck when downloading digital photographs. I just walk away and come back when it's done!
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Tinker on September 25, 2011, 11:11:16 pm
As it happens, I have enough USB2 slots and no USB3 devices, and enough SATA2 slots and no SATA3 devices. I shall see how it goes. I wish that I had a repeatable test for the problem, though - I hate non-deterministic or intermittent faults :)

I've no idea what USB2 speed I am seeing. My fastest USB2 device is a card reader, and I suspect that my disks are the bottleneck when downloading digital photographs. I just walk away and come back when it's done!

I also just had enough USB 2 slots at rear (lost USB 3 slots) Also have 4 front USB ports at front of PC though one is channelled from rear port via
inside of case. Also use internal USB connectors.  The reason I noticed the slow down of USB 2 was using  3 different USB sticks. Though I
have network drive used USB sticks for drivers & some software. Suddenly found they took forever to load blank screen or green loader bar at top
of USB window. Could put same sticks in another PC & instant loading. Most unused files are stored on external USB network so too much to swop
to SATA 3. Boot up & shut down is fairly fast but not used for any heavy work. Runs OK with Hybrid FTA TV & Satellite card though not used it to
record, have other equipment for that. As far as I'm concerned SATA 3 & USB 3 are a total botch up on this board & it has had a few clean installs
& tested quite a lot of latest drivers. It might be worth trying the free ATTO test software for drives as the mix of Marvell & USB 3 drivers on my
board just seemed to slow things down. Even system restore didn't help so just wiped & started afresh without certain drivers. Most drivers I
use are near latest but had problems with Intel accelerator drivers on another PC & SSD, it slowed things down !!


Regards tinker.
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Oyster16 on January 17, 2012, 07:57:30 am
Not sure if anyone else is still seeing this problem but for me, removing USB3 (as well as SATA3 Marvell controller) driver has not fixed the problem. The machine still hangs on resume, maybe once a week or so.

Still looking for the cause, but in my case it does not seem to have been associated with USB3 or SATA3. There is a slight question mark over the Intel RAID controller; if you look through the release notes, the latest version seems to have had a fix for an issue very like this one. Difficult to test, though, as I rely on RAID5 and it would be difficult to run without it.
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Aussie Allan on January 17, 2012, 11:40:07 am

  Did you guys read Diablito's post on this thread dated 31st August ( 9 posts down! ) "Finally Fixed"

  Aussie Allan
Title: Re: X58A-UD3R - Resume from Hibernate Locks with USB3 Installed
Post by: Diablito on January 20, 2012, 01:28:19 am
FYI the newest BIOS FH (released JAN.06.2012) seems to have brought back the issue. This did not happen with FG.


  Did you guys read Diablito's post on this thread dated 31st August ( 9 posts down! ) "Finally Fixed"

  Aussie Allan