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Other questions related to GIGABYTE => RMA and service => Topic started by: sicknote on August 18, 2008, 10:36:09 pm

Title: How long is warranty for motherboards
Post by: sicknote on August 18, 2008, 10:36:09 pm: Does anyone know how long the warranty is for motherboards made by Gigabyte, i'd be looking at an Intel chipset based board ;D
Title: Re: How long is warranty for motherboards
Post by: Nadia Gigabyte on August 20, 2008, 10:21:04 am: Hi there,

3 Years for Intel & AMD motherboards.

Nadia 8)
Title: Re: How long is warranty for motherboards
Post by: sicknote on August 20, 2008, 02:50:13 pm: Quote from: Nadia Gigabyte on August 20, 2008, 10:21:04 am
3 Years for Intel & AMD motherboards.
Hi Nadia, thanks for the answer any chance you can point me to a link that says this its just i can't seem to find it anywhere on support pages or anything like that. ;D
Title: Re: How long is warranty for motherboards
Post by: Nadia Gigabyte on August 21, 2008, 02:21:04 pm: Hi,

All our Motherboards & Graphic cards come with 3 years manufacturer waranttee, you take my answer as an official confirmation by Gigabyte UK.

Regards
Nadia ;)
Title: Re: How long is warranty for motherboards
Post by: sicknote on August 21, 2008, 06:09:39 pm: Quote from: Nadia Gigabyte on August 21, 2008, 02:21:04 pm
Hi,

All our Motherboards & Graphic cards come with 3 years manufacturer waranttee, you take my answer as an official confirmation by Gigabyte UK.

Regards
Nadia ;)
HI Nadia, ok that will do for me then many thanks
Title: Re: How long is warranty for motherboards
Post by: Gpower on September 02, 2008, 03:54:06 pm: It is base serial number.
It cover motherboard and VGA card ;D
Title: Re: How long is warranty for motherboards
Post by: Ian on September 02, 2008, 04:44:03 pm: " Manufacture warranty "

Goods released from the manufacturer before Jan 2003, 2 years "manufacture warranty" apply; after Jan 2003, 3 years "manufacture warranty" apply.

Serial number determines the " manufacture warranty ", for instance if the current week is week 17 year 2005, the serial number shows before 1st Jan year 2003, it will be out of warranty, we can only take number shows after 1st Jan (inclusive) year 2003. e.g: SN0301xxxxxxxxxxxxxx (week 1 year 2003)

Ian ;D
Title: Re: How long is warranty for motherboards
Post by: ArMaTeC on December 06, 2008, 03:41:39 am: how dose one claim against the Manufacture warranty as i feel i might have just brought a faulty unit
Title: Re: How long is warranty for motherboards
Post by: runn3R on December 08, 2008, 04:01:50 pm: Hi ArMaTeC

As the general rule you claim the warranty in the shop where you bought the product.
If there is any problem with this then you can use direct RMA service to Gigabyte UK but then you need to add £10.00 (admin charges and cost of shipment to you). So it's up to you which way will you choose.

UPDATE:

This charge does not apply anymore since 1-st of March 2010.
Title: Re: How long is warranty for motherboards
Post by: ArMaTeC on December 08, 2008, 04:38:27 pm: With the RMA number will that include free postage back to you?
Title: Re: How long is warranty for motherboards
Post by: runn3R on December 10, 2008, 09:49:54 am: Hi ArMaTeC

You pay for shipping to UK RMA and after repair UK RMA pays for shipping back to you. For more details and getting RMA number you can contact with UK RMA dept at: returns@gbt-tech.co.uk
Title: Re: How long is warranty for motherboards
Post by: Caarb on December 13, 2008, 08:30:17 pm: Hi all,

after a couple of years of faithful service from my gigabyte mobo it looks like it has died. How can I find out if it is still under warranty?

Thanks
Title: Re: How long is warranty for motherboards
Post by: Caarb on December 13, 2008, 08:46:37 pm: note to self:

Read the whole thread!

Thanks
Title: Re: How long is warranty for motherboards
Post by: sb_ on December 18, 2008, 10:46:20 pm: I'm glad I found this forum and thread, my faithful x38 board died this afternoon for no reason :'(
Title: Re: How long is warranty for motherboards
Post by: sama on May 06, 2009, 10:21:53 am: hey nadia ,
thank's for share this info with us.
Title: Re: How long is warranty for motherboards
Post by: Gigageek on June 10, 2009, 11:21:40 am: I'm glad I found this post. I never could find warranty information on the main website. Perhaps someone who knows the webmaster of the website could persuade him to publish it somewhere. That way everyone would know and perhaps it would be good for Gigabytes business aswell.
Title: Re: How long is warranty for motherboards
Post by: runn3R on June 10, 2009, 11:50:57 am: Hi Gigageek

Glad to hear this post is helpful for you.
I will ask webmaster to place such info also at http://uk.gigabyte.com
Title: Re: How long is warranty for motherboards
Post by: ansar1807 on January 26, 2010, 11:38:39 pm: HI
Where is the serial number located on GA-M57SLI S4 model motherboard please
Ansar
Title: Re: How long is warranty for motherboards
Post by: Pottypete on January 27, 2010, 09:05:07 am: Hi,
Check out this link.
http://forum.giga-byte.co.uk/index.php/topic,188.0.html
Cheers
Title: Re: How long is warranty for motherboards
Post by: runn3R on February 16, 2010, 03:24:29 pm: Or this one:
http://forum.giga-byte.co.uk/index.php/topic,790.msg3517.html#msg3517
Title: Re: How long is warranty for motherboards
Post by: palavering on March 16, 2010, 03:07:21 pm: According to Gigabyte, the warranty on all boards begins from the date of manufacture, not the date that you purchased it! This is absurd.
Title: Re: How long is warranty for motherboards
Post by: kangoo on March 18, 2010, 06:58:57 am: palavering, absurd or not absurd but it's clearly written at USA's website:

Warranty Effective On Date of Manufacture

GIGABYTE determines warranty based on the manufacture date. The manufacture date can be verified by the serial number found on the product.

http://rma.gigabyte.us/DirectRMA/EndUser_Main.asp
Title: Re: How long is warranty for motherboards
Post by: runn3R on March 29, 2010, 08:14:38 am: Quote from: palavering on March 16, 2010, 03:07:21 pm
According to Gigabyte, the warranty on all boards begins from the date of manufacture, not the date that you purchased it! This is absurd.

What is SN of your motherboard?
If you are from UK / IRL we will try to help you if your MB has more than 3 years from manufacturing date but less than 3 years from purchase date (proof of purchase will be required).
Title: Re: How long is warranty for motherboards
Post by: chrishill86 on August 31, 2010, 09:51:58 am: Hi runn3R,

I've emailed the tech support people and they've told me my board is over 3 years manufacture but i bought it in december 07 therefore i have a good 4 months left for the 3 years after purchase.

SN- SN0727000629, bought 27/12/07 from overclockers.co.uk

setup - Intel Q6600 @ stock
Gigabyte P35-DS3R rev1.0 bios F12
4Gb (1Gbx4) Geil DDR2 Memory
Nvidia 8800GT

Quick summary of problems-

- pressing the power button once does nothing
- continuously pressing the power button eventually turns the system on (if lucky)
- once the system is on, its stable and can be powered off and on easily, unless left for longer than roughly 5 mins
- all components have been tested in other systems and different components have been tried in this motherboard.

The email from tech support-

Dear Chris,

Sorry, This product is over 3 year out of warranty, no compoants for repair.

Regards.

Returns Dept.

Thanks for your help,

Chris
Title: Re: How long is warranty for motherboards
Post by: Dark Mantis on August 31, 2010, 10:00:59 am: Chris it might be a good idea to PM runn3R on this forum as he is busy and doesn't get a chance to read all the posts. Just send him a PM asking him to read your post.
Title: Re: How long is warranty for motherboards
Post by: chrishill86 on August 31, 2010, 01:20:32 pm: Ok thanks, i've sent runn3R a PM now. What do you reckon the likelihood of me getting it repaired is? It's pretty harsh how they say from manufacture not purchase!

Chris
Title: Re: How long is warranty for motherboards
Post by: Dark Mantis on August 31, 2010, 01:28:22 pm: All I can say is that runn3R is a fair man and if he can help he will, but obviously his hands are tied by company policy so don't expect miracles.
Title: Re: How long is warranty for motherboards
Post by: runn3R on September 08, 2010, 03:01:02 pm: Hi chrishill86

Thanks for your PM. I arranged it as follows: you need to contact under: returns@gbt-tech.co.uk shortly describing your story and including scanned/photographed proof of purchase (invoice / receipt). This should be accepted.
Title: Re: How long is warranty for motherboards
Post by: chrishill86 on September 10, 2010, 12:38:32 pm: Hi runn3R,

Thanks for all the help, I have just received my RMA number!

Thanks again,

Chris
Title: Re: How long is warranty for motherboards
Post by: lafcam@live.ca on August 28, 2013, 04:58:10 am: Hi, i just buy a new computer on tiger direct i was about decembre 2012 or january 2013
and now my motherboard stop working when i log into my tiger direct account it say call gigabyte
but i try to check only for my warranty and it say that i don't have any warranty!!??
can someone help me from gigabyte
and i hate the rma website so long to check a serial number and not much information
on warranty time
Title: Re: How long is warranty for motherboards
Post by: DigDeep on July 13, 2014, 05:23:09 pm: Hi!

I bought motherboard in a shop and they said that I have only one year guarantee.

Can I still use 3 years guarantee from Gigabyte?