Official GIGABYTE Forum
Questions about GIGABYTE products => Graphic cards => Topic started by: olmo83 on June 20, 2012, 11:57:13 am
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Hi,
My system freezes when trying to run the card with PCIE GEN3 activated. As of now I'm forcing the card to run under GEN2 and that seems to be the only "solution" to the freezing issue. I've tried numerous graphics drivers/mobo BIOS's combinations but nothing works. Could this be a hardware or maybe VBIOS issue?
/Olmo
CPU: Intel Core i5 3570K
Motherboard: MSI Z77MA-S01
RAM: Corsair 8GB (2x4096MB) CL9 1600Mhz VENGEANCE LP
GPU: Gigabyte GeForce GTX 670 2048MB OC
HDD: A-DATA SSD 510-series 120GB
PSU: be quiet! Straight Power E9 480W 80+ Gold Modular
Optical Drive: DVD±RW Samsung 22X DL Black OEM
OS: Windows 7 Professional 64bit
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According to anandtech and techpowerup it's a well known issue that many (but not all of course) GTX 670 Windforce Gigabyte have in common, even some GTX 680.
This issue appears only if you set the videocard in PCIE 3.0 16x AND on a motherboard with Z77 chipset.
I have one of the "unlucky" 670 as well, and it's a mess for me because my motherboeard doesn't allow me to manually cap PCIE at Gen2.
This videocard works fine in any other setting like PCIE 3.0 8x, PCIE 2.0 16x, PCIE 1.1 16x etc etc.
My reseller is offering me to RMA it, but they are unable to "detect" working Windforce models, so they offered me to get another model. I want a Windforce though :( Wonder if it would be possible for me to ask for RMA directly at gigabyte?
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I have the same issue with my GTX 670 Windforce and Asus P8Z68 Deluxe.
The system keep crashing and freezing randomly.
Unfortunately my mobo doesn't allow me to switch the PCIE3 slot to PCIE2
I can't even use the second PCIE2 slot because the vga is a few millimetres too wide to fit into it (it would end up exactly where the HHDD connectors are).
So I'm stuck with an extremely unstable system. Is there any hope in a BIOS upgrade fix in the next few weeks? Thanks!
Screenshot of one of the last crashes:
http://fc05.deviantart.net/fs71/f/2012/199/9/8/untitled_by_terazed-d57og7b.jpg (http://fc05.deviantart.net/fs71/f/2012/199/9/8/untitled_by_terazed-d57og7b.jpg)
system:
- Windows 7 Ultimate
- Intel core i5 3570K
- Ram 1333 DDR3 4 Gb
- gigabyte GTX 670
- Asus P8Z68 Deluxe
- 2 WD Caviar Black HHDD
- Noctua NH-U12P Heatsink
- Corsair GS650
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I talked about the issue more in detail in THIS (http://forum.giga-byte.co.uk/index.php/topic,9299.0.html) other thread.
Took me quite a stressful week to find out the real issue.
Initially I obviously thought about SW/HW issues with the graphic card. Then after trying all sort of drivers and after seeing the videocard worked on another PC, I kinda ruled the possibility out and tested everything else.
In the end it was exactely the videocard, but the issue appears only when it's working in PCIE3.0 16x, works perfectly in all other modes.
My Motherboard only has two settings for PCIE ports: "Auto" and "Gen1" (PCIE1.1)
The latest released GPU bios, F2, doesn't solve the issue. Tbh I don't even know if this is the sort of issue that can be solved with bios updates.
Why don't you check your motherboard forums though? There might be other ways (new bios? or software stuff?) to "limit" your PCIE to 2.0.
I "solved" the issue sending my card to RMA asking for a refund (directly at the reseller) and buying a new card.
From what I can say this issue affects only a very small minority of Windforce 670 and an even smaller minority of 680. There seems to be quite a few in the USA but much less in Europe.
It has to be said that there could be more "defective" cards around, but people never noticed because they are using them in PCIE2.0.
Sounds very strange to me that Gigabyte still hasn't acknowledged this issue yet.
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Oh Altair btw, can I ask you where did you buy your card? I bought mine from Prokoo.com
I know for sure they sold some "working" ones too though. Some of my friends bought the same videocard from them and it's currently working 100% in PCIE3.0
As far as I know I'm the first italian person who bought a 670 Windforce from them and received a "defective" model.
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Unfortunately there is no way out, I have to change my motherboard or my video card.
I tried so far:
- updated the mobo bios
- updated the GTX bios
- tried multiple versions of nvidia drivers, newest and oldest
- GPU-z causes the "red screen of death"
- Furmark OK
- LinX OK
- Prime95 OK
- wPrime OK
- GPU and CPU temperatures are OK
The GTX 670 worked fine on my old system (DP35DP + intel 2 duo) but there is no way to get it to work on my P8Z68.
Even with the newest bios, there are no way to change the PCIE back to 2.0 in the P8Z68 motherboard.
It is possible on P8Z77 but not in the Z68.
Even if I put the VGA on the second slot, it will automatically turn into a PCIE3.0
The only way to solve the problem is to hack the z68 bios but I have no knowledge to do so.
Also, not many people have a "defective" Gigabyte GTX670 + P8Z68 so it is very difficult to find help.
I bought the pc at BPM Power, not the smartest idea since they RMA is nonexistent. I will never buy from them again.
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You sure there is no way to limit your PCIE lower than 16x or lower than 3.0 through some software? Can it be done only through bios?
Between changing your mobo and your videocard I'd change the videocard though.
Even if it's a "small thing" it still is an issue with that, and by now we don't know if it will ever be solved in the future through Gigabyte bios updates.
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Unfortunately there is no way to lower my PCIE on my P8Z68 deluxe motherboard bios. I never heard of softwares that are able to do so.
I really hope Gygabite could fix this issue becuase I had to reset my PC twice just to write this sentence because it keeps crashing even when in idle.
I'm forced to switch back to my HD4870 becuase it is impossible to work in this conditions.
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I know your pain all too well, been through it a whole week before I found out the issue was in the videocard itself =/
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Update,
My freezing issues have been solved in the new vBIOS (F4) from Gigabyte.
/Olmo
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That's excellent!
I knew F2 didn't fix, but appearently F4 can fix it!
I changed videocard so I don't have the issue anymore, but I'm sure Altair will be very happy to know that! :D :D :D
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Updating the bios was one of the first things I did.
My GTX670 bios is updated at F4 version, relase date 2012/07/13 and nothing has changed. :'(
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Ouch =/
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I switched back to GTX 460.
No more crashes now.
The bugged GTX 670 works fine on an old PCIE 1.1 motherboard.
GPU-Z shows that my gigabyte GTX 670 only support 2.0 PCIE and not 3.0, as advertised.
I'm not happy at all with this thing. Is there any hope to get another bios upgrade that solve this issue?
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on my setup, X79 rampage formula, im having freeze troubles too
Pciex x16 & 3.0
the screen is freeze (with actual image) but sound and rest of the system doesn't respond.
i tried to shut-down the system with the power button (programmed to close windows7 if is touched) but doesn't respond
Bios updated to F4
is there and official communication from gigabyte?
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I got another question for all of you.
Does anybody of you have a chipset OTHER than Z77? Like Z68 maybe?
Because when I tested my videocard on 2 different systems, both had Z77 and both presented the freeze issue in PCIE 3.0 16x.
I sent it back to the shop where I bought it, and they say it's working fine in PCIE 3.0 16x on a Z68 chipset motherboard. So I'm starting to wonder if the issue happens only with Z77.
The two motherboards I tested it with are:
Asrock Z77 Extreme 4
Asus Sabertooth Z77
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When I enable pcie 3 in bios my system won't even boot.
GTX 670 windforce in MSI x79 MB...
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I got another question for all of you.
Does anybody of you have a chipset OTHER than Z77? Like Z68 maybe?
Because when I tested my videocard on 2 different systems, both had Z77 and both presented the freeze issue in PCIE 3.0 16x.
I sent it back to the shop where I bought it, and they say it's working fine in PCIE 3.0 16x on a Z68 chipset motherboard. So I'm starting to wonder if the issue happens only with Z77.
The two motherboards I tested it with are:
Asrock Z77 Extreme 4
Asus Sabertooth Z77
I got a p67a-ud7-b3 pci express gen 2 motherboard, same issue everytime i try and run a game 30 secs to 5 mins into it the screen will go black with no monitor signal, sometimes returning to the game a maximum of once after 5 to 10 secs, only to have the performance of the card severely throttled back like im playing on a 6600gt or something - with the sound always cut out if im using a pci express sound card, if im using the on board realtek sound that still runs but the performance of the gtx 670 is still severely throttled back, then 15 secs later the screen will freeze without fail EVERY time. It's as if the PCI express bus gets over saturated briefly and goes into some power saving mode which disrupts the sound card and throttles back the graphics card, resulting in said crash of sound card and then graphics card 15 secs later...
Also I have to add that I was unaware that my board had 2 half speed x8 pci express slots until after I scrutinised it under the downlights in my room, noticing that 2 of the slots are only half populated with pins, im adding this because I had my card in the lower left hand side said x8 slot when i initially installed it, heaven ran the same framerate in both the x8 and x16 slot which was interesting to note...doesnt exactly point to an over saturation of the pci express bus now does it - seems more like a power throttling issue to me as these cards do dynamically change their frequency in proportion to the workload, did Nvidia screw up this part of the driver release?
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My motherboard is a P8Z68 deluxe so my chipset is Z68
At the shop they probably couldn't find the problem because the crashes are random and unpredictable. Sometimes I could run a game for 5 hours before the first crash, I don't think they tested the card for so long.
Other times the crashes happens at desktop within a few minutes after tunring the PC on.
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For me the crash was always very fast, whenever I turned 3Dmark, Windows Performance Index, GPU-Z's render box or anything using the videocard etc.
I only needed to do that and wait a few mins to see the freeze.
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My card never crashed while performing benchmarks. It probably depends on the system. Maybe on Z68 the crashes happens randomly: it tooks me a week to realize there was something more severe then just a bugged game crashing from time to time! For this reason at the shop the tests appeared to be ok.
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Could be!
Altough I still wonder why only a small part of these cards have this issue. Maybe we should check Serial Numbers and see if they're close to each other? Or would that be useless?
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I don't know how much serial numbers matters. In any case, without support from Gigabyte it is useless to check them.
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any official news from gigabyte???
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any official news from gigabyte???
No I don't think they have officially acknowledged the issue.
I forgot, did you manage to try in PCIE 3.0 8x, or PCIE 2.0? Do you still get freeze issues?
I don't know much the X79 chipset platform. It's a LGA2000 socket? Can it handle Ivy Bridge processors?
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any official news from gigabyte???
No I don't think they have officially acknowledged the issue.
I forgot, did you manage to try in PCIE 3.0 8x, or PCIE 2.0? Do you still get freeze issues?
I don't know much the X79 chipset platform. It's a LGA2000 socket? Can it handle Ivy Bridge processors?
with pci16x 2.0 i haven't issues
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Then appearently you have the same exact issues as me, Altair and the other guys from that Anandtech thread I linked in one of my previous posts.
The issue of the guy who opened this thread was probably different, since appearently he solved it with the F4 bios.
Would be good to have an official reply from Gigabyte. Something like:
- We have acknolwedged this issue and are looking for a solution
- We know of this, a future bios update will solve it
- We would like to study the issue, could some of you please send the card to our offices?
Whatever really.
I'm still worried about what they said to me at the shop where I bought my card, I sent it back in RMA. They said it worked fine for them on PCIE 3.0 16x, but on a Z68 chipset moherboard, while me and Altair have a Z77 and you have an X79.
Either they were lying to me, or this issue doesn't affect all chipsets.
The more details I discover about this problem, the more it seems so insanely strange, bizarre and complicated.
I've been an enthusiast PC user for 2 decades and I also worked both as a PC components reseller and PC HW & SW assitance, and I swear I've never seen anything as strange, situational and "hidden" like this.
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Then appearently you have the same exact issues as me, Altair and the other guys from that Anandtech thread I linked in one of my previous posts.
The issue of the guy who opened this thread was probably different, since appearently he solved it with the F4 bios.
Would be good to have an official reply from Gigabyte. Something like:
- We have acknolwedged this issue and are looking for a solution
- We know of this, a future bios update will solve it
- We would like to study the issue, could some of you please send the card to our offices?
Whatever really.
I'm still worried about what they said to me at the shop where I bought my card, I sent it back in RMA. They said it worked fine for them on PCIE 3.0 16x, but on a Z68 chipset moherboard, while me and Altair have a Z77 and you have an X79.
Either they were lying to me, or this issue doesn't affect all chipsets.
The more details I discover about this problem, the more it seems so insanely strange, bizarre and complicated.
I've been an enthusiast PC user for 2 decades and I also worked both as a PC components reseller and PC HW & SW assitance, and I swear I've never seen anything as strange, situational and "hidden" like this.
i have F4 Bios and the problem continue, without a determinate moment of freeze
very strange
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Try to see if you can replicate the error like me.
If I didn't do anything, the error was random and could happen at any time, even if idling.
If I tried to launch one of the following softwares, the error happened within a few seconds/minutes
1) 3Dmark11
2) GPU-Z's 3D render window
3) Windows' Performance Index benchmark
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Try to see if you can replicate the error like me.
If I didn't do anything, the error was random and could happen at any time, even if idling.
If I tried to launch one of the following softwares, the error happened within a few seconds/minutes
1) 3Dmark11
2) GPU-Z's 3D render window
3) Windows' Performance Index benchmark
sorry but no
the error happened to me aleatory, and usually in the desktop (2d mode)
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strange.
To me it basically happened whenever I did something that required an intense use of the videocard.
Without that, the error was random and could happen browsing web, or with anything else.
With the method I mentioned in my previous post instead I was able to generate the freeze/error with a 100% accuracy.
Of course all of this didn't happen in PCIE 2.0, 1.1 etc.
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i dont know
the only thing that i am right, is the problem and the use of PCIex x16 3.0
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The thing that worry me is Gigabyte silence.
There is an issue, we know its cause, there are a lot of people with the problem. Can it be fixed by a bios update? Or do I have to trash a 400€ card? I'm not going to RMA it with the risk to get another card with the same problem.
One thing is for sure: if there won't be a bios release fixing the problem, I'm not going to buy gigabyte cards anymore. :'(
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Is there a way we can catch the attention of a Gigabyte moderator?
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I opened a ticket but looks like they are not aware of this problem. They just keep telling me useless stuff like trying something I already did 100 times, and trying it on a different system, which I did, confirming the fact that the card can't work on 3.0.
But again, they don't look like they know what I'm talking about, so I don't want to spend more money to RMA a card just to get another one with the same issue. I better buy another one from asus, but you know this is not going to make me happy.
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Yeah I opened a ticket too and they replied the same stuff like trying different drivers etc blah blah
Because, you know, I totally didn't try that before opening a ticket, right? ::) ::) ::) ::) ::)
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I have 670 OC on P8P67 and 2500k, and none problems , card runin ice cold and silent, 6-7 hours wow, 3-4 hours bf3 , everything fine. Should i update bios or not touch if it's working ?
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This issue affects only a small minority of videocards and atm we're really skeptic that a bios update can currently solve the issue.
If you don't have the problem you shouldn't really worry about it :)
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But what if i in close time i buy ivy and z77 and realise that my card is faulty too? Who will rma it when GB is acting.like nothings happen and wont confess this is their fault?
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There is nothing you can do now even if your card is one of the faulty ones. There is no currently known cause of the issue and there is no currently solution to it.
If you wanna know if your card is affected by the problem or not, just try it on a friend's PC who has an Ivy Bridge installed, in 3.0 mode.
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They should admit their fault and do something about that asap, or they ll loose many old customers and users, me im first place...
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Still nothing ? where are GB admins ?
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On holiday! Likely... ;D ;D ;D ;D ;D ;D
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Gigabyte wasn't on holiday when i gave 500€ for vga...
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No news?
I cant understand this over official forums...
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Me neither, non single word from GB... >:( :-[
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I'm sure in a few weeks someone will finally notice this thread. 'til then let's keep bumping it! :D
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Hi guys ! Sorry for not picking up the thread earlier but I have been very busy. The problem here is that this forum (and centre) mainly deals with motherboards and the graphics card division is not here. I have just been reading back through the thread and I can understand your being a bit irate. I think that sometimes the tech support section has a little trouble with the language as some replies are certainly just cut and paste jobs that don't always have a lot of relevance to the real problem. I will have a word with our admin and see what he can sort out for you. The only problem is that you don't really come under our area. Have you tried your local office ?
EDIT: Have PMed him for you.
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There was no localized support for my country. Only thing I tried is the centralized support thing through the email form, I'm sure you got what I'm talkin of.
But there I only got very generic and copy/paste replies, despite my very accurate posts.
Don't want to blame anyone, just saying what happened.
Personally I sent my card in RMA to the shop I bought it from, but they're having issues in reproducing my setup. First they didn't have another PCIE3.0 motherboard (the issue only happens in PCIE 3.0), then they found one but it's a different chipset (Z68 instead of Z77), after a few hours of test there was no appearent issue on the Z68 chipset card. Which seems strange to me, because in my setup problems happened within a matter of minutes, whenever I used the card in PCIE3.0 (was working fine in 1.1 and other modes)
Anyway, this is a very very very very tricky issue that only affects a minority of Gigabyte GTX 680 and G670, as you can read in the other threads from anandtech that I linked somewhere throughout this thread.
Personally I'm not in a "OMG I HATE YOU GIGABYTE!" state, I'm perfectly aware this is a very small issue, but at the same time I would have loved some official word to know:
1) What causes this issue
2) If it's possible ot solve it through bios updates
I had to buy another Videocard from a different brand btw, didn't want to risk getting another faulty Gigabyte windforce, as unlikely as that would have been. Atm I just hope the shop I bought my card from will be able to reproduce this issue and refund me of the cost, I still have to see that money back and I paid it in late june... But of course, I guess this has nothing to do with you, it's just between me and the shop.
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It is a difficult situation for you there. Which is your nearest service centre then ?
I have messaged our Admin but he isn't back until Monday when hopefully he will contact you.
If your shop is local it might be worth taking your system to them and let them see your problem first hand ! Obviously in your case it is no good trying to recreate the problem with different hardware.
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Local Gigabyte assistance Center? In Florence I think, not too far from here.
Shop is not local. I'm in Siena, shop is in Latina (close to Rome), it's a very reknowed and important online shop in my country.
From this point of view I'm glad that in the end, after a full week of throrough and stressing tests, I was able to identify the problem in my system (i.e. the videocard), otherwise I would have had to send them my WHOLE system, and that would have been a mess, and expensive.
I already did some tests with 3 different PCs with my GTX 670 Windforce. In my new PC, my old PC, and a friend's PC who has a very very similar configuration to mine (same processor, different motherboard but same chipset) and we switched videocards.
His card worked fine on my system, mine produced the same errors on his system.
That's how I've been able to isolate the problem, because as you probably have already read, this problem appears only in PCIE 3.0 16x, the videocard works fine in, like, PCIE 2.0, and that's why when I tried it on my old PC I couldn't spot any issue.
Also, it is not a general issue of ALL GTX 670 Windforce. I have friends who bought a system IDENTICAL to mine on the same shop, and their card works just fine. But this is pretty obvious anyway, if this was a matter of ALL cards, you would have seen THOUSANDS of posts over these boards, and not just a few.
Last but not least, it seems this might be an incompatibility between SOME "print" of the Gigabyte GTX 670 Windforce and SOME PCIE 3.0 chipset. Like the X79 and the Z77 for instance, since appearently it works just fine on Z68.
All in all, I'll never stop to say how STRANGE this issue is. I've been a technical PC assistant for more than 15 years and I swear I've never seen an issue as strange as this one.
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Good news then
Im plannig to get a sli with otjer wf, but with this issue........
Im sure with bios update will be solved
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I received my 670 gtx Windforce yesterday and i have a Red screen showing up.... I tried changing to pcie Gen1 on my Asrock Extreme 4 Z77 but the issue still occured... I have downloaded 3 different drivers from nvidia (the one on the cd doesn't work too) and the issue still shows up a minute after i am on my desktop on win7. BIG RED SCREEN, so frustrating! I will try to plug my graphic card at work on another computer eventually to see if it s coming from the card.
It looks like other people have the same issues (and not just Gigabyte it seems), now i am wondering if i should flash the bios on the card and see if that can solve the issue. Did anyone else here tried this?
For infos, my Specs:
Asrock Extreme 4 Z77
I5 3570K
SDD Kingston HyperX 128gb
HDD blue WD 1 TB
16 gb ram 1600MHZ corsair
WIN7
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I'm sorry about that slyve, but honestly it seems to me your issues has a different source.
Maybe it's just a defective product? Sometimes it happens that, say, 1 card over 100.000 comes out as "defective".
Just send it in RMA to your local shop?
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I'm running a z77 mobo with one of these on PCI-3 16x and I'm having the crashes too. I contactated Gigabyte through their 'Global Technical Service' on the 1st August before I'd seen these posts and they told me to RMA it to my retailer. My retailer failed to find a fault (probably because they didn't test it on a PCI-3 mobo, and then went ahead and sent the card to Gigabyte. I've now been without a card for 22 days and I am furious. Why didn't GTS have information on a known fault? I wasted 40+ hours trying to diagnose the problem with my new build before I came to the conclusion it was my GPU and because GTS told me to send it to my retailer instead of Gigabyte direct it's added about 15 days extra before I can get a resolution. I have never had such a poor RMA case in my 15 years of building PCs.
I also wonder how many people out there bought this GPU and are later planning to upgrade to Ivy only to be hit with this same issue. Given the amount of people on here who seem to have the issue it seems quite widespread. If only Gigabyte would admit the fault and tell us they are working on it I'm sure people would be a lot less irate. For all we know it might be a simple bios fix planned in the next release but the lack of info from gigabyte is probably resulting in a lot of people asking for refunds and taking there money elsewhere.
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My retailer failed to find a fault (probably because they didn't test it on a PCI-3 mobo
Heh... happened to me too.
My retailer went on "summer break" at the beginning of august, they should be open again now, but didn't hear from them.
They've been careful enough to test in PCIE 3.0 16x (I sent them a very detailed mail) but they couldn't find any issue, at least not on a Z68 chipset motherboard.
I suggested them to try a Z77 one, since on the TWO PCs I've been able to test it on (mine and my friends) both had Z77 chipset, altough different motherboards, and both presented the same identical issues.
I wasted 40+ hours trying to diagnose the problem with my new build before I came to the conclusion it was my GPU
/manly hug
I feel your pain... took me a damn week to individuate the issue. At first I tested the videocard on my old system (PCIE 2.0 16x) and it was working fine, so I initially excluded the Videocard as possible cause.
Then I finally found out the PCIE 3.0 16x issue... sigh...
But yeah, it would be awesome if Gigabyte could give us:
1) A full explanation on what is the cause of this issue (which affects only a minority of cards)
2) If there is a way to identify them through serial code
3) If there is a way to fix it through bios updates or if the cards have to be returned to Gigabyte
I also wonder how many people out there bought this GPU and are later planning to upgrade to Ivy only to be hit with this same issue.
That's what I thought too, this issue might affect a larger number of cards than we initially thought because I'm sure there are many more users out there with this issue who aren't even aware of it because they are running the card in PCIE 2.0 16X (Sandy Bridge CPU)
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I am going to my retailer today (NCIX) and hopefully can do a refund. Sucks to hear all those issues.. now i need to make a decision whether or not i grab another gigabyte. The product felt solid but if it s broken with Z77 chipset i won't bother. Good luck for everyone having those issues :(
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don't we have official news at now??
this become to be very very strange...
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Apparently my 670 is coming back to me tomorrow. The retailer who RMA'ed it doesn't know what Gigabyte did. They can't tell me if it's a new card, my old card repaired, if GB found a fault, or even if it will now work. GB GTS told me to contact the RMA department via email but the RMA department failed to read my email and send me a generic "fill in this form" email. They have since ignored all my subsequent emails.
Have to say this:
Worst RMA experience I've ever had.
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That's why i sold mine gtx 670 OC and bought asus dcu II . Non single word from GB, you just lost one loyal customer...
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I'm still stuck with my old GTX 460.
Not a single word from GB so far.
The GTX 670 is running fine on my friend's pc, only because he has an old 1.1 PCIE Mobo.
On my P8z68 it keeps crashing and crashing, and bios updates didn't help at all.
I can't RMA it because they can't find anything wrong with the card. In fact, on my system, somethmes it crashes after 5 minutes with the PC in idle, other times it can hold on for 5 hours of gaming before crashing.
here is a video of a classic freeze, in this case the card recovered because it usually recovers if I play windowed:
http://www.youtube.com/watch?v=VTqjYL5cBYI (http://www.youtube.com/watch?v=VTqjYL5cBYI)
I'm very disappointed! I just need to know if this issue can be fixed or if I better buy another card from another brand. Or maybe wait for a GTX 7XX and buy the next generation. From another brand.
I upgraded my pc to play borderlands 2 and I'm still stuck with an old card which can't even handle the 1th one.
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Indeed, kinda due time to get some official reply on this issue folks =/
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Hello, guys
How are you ?
Let me give you a quick overview about my problem:
I've bought a gtx 670 ftw, crashes, artefacts, bsod, rsod, brutal fps drop, crashing on iddle, etc.
Send it back to the store to get a new one, guess what ? Same problems with the new one.
Ok, now I was given the chance to trade on a Gigabyte GTX 670 ( GTX670 2GB DDR5 PCI Express 3.0 GV-N670OC-2GD GIGABYTE )
What I would like to know is if this card has been given as many problems as the evga card.
I have the following specs:
i7 2600k
850w TX Corsair
WD Caviar Black 1TB
Xpredator Aerocool
GTX 670 FTW
Asus Maximus IV - Gen 3
16gb Vengeance Blue
Is the asus mobo the problem ? Or there are people out the with the same mobo that me running this card flawless ?
Making this trade is really a good choice ? I'm really tired to send this card back and not be able to use my computer, that i've been mouting since 2011 :(
Please, help me on this matter.
Thanks
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What is your motherboard chipset? Z77 by any chance?
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Is this one:
http://www.amazon.com/MAXIMUS-EXTREME-REV-3-0-Motherboard/dp/B004OT7XLM/ref=wl_it_dp_o_nS_nC?ie=UTF8&colid=Q550QHTLYBEX&coliid=I3QWI1O96QFQSH
Intel P67
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Have you tried running your GTX 670 in Gen2 (PCIE 2.0) or Gen1 (PCIE 1.1)?
Check if your motherboard allows you to and test it.
If in Gen1 or Gen2 your problems disappear, then most likely you have the same issue that we all have.
Appearently it affects Z77 chipset and another one of the P series (can't remember which) but it does NOT affect the Z68 one.
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Yeah, i have seen people talking about that but i couldnt find an option on bios to do that.
Also, by doing that the performance will be affected?
:(
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Depends.
In gen2? Not affected at all. In gen1? Yes it will, not by an enormous amount but it will nonetheless.
Try to read your MoBo instruction booklet or go to a forums where other people have your motherboard and can ask some questions about the options I talked you about.
The majority of motherboards have at least the Gen1 setting, for testing purposes.
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I am haveing ths exact problem also, its disgusting that this card is still being sold with these problems with no warning. I am appauled at Gigabytes lack of customer service on the matter. I will be going round online shops that sell these cards and writeing a product review to let people know no to buy Gigabyte. i Certianly will never recomend them to a friend or even enemy in the future. I hope your bad attitude comes back and bites you in the butt Gigabyte.
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Not trying to play the devil's advocate here, but trying to put myself into gigabyte's shoes, I can understand how it can be hard for them to really understand the magnitude of these issues.
Some people who claimed having this issue turned out, in the end, to have just a normal issue in their system and not in their card.
I think Gigabyte is underestimating our troubles for this very reason. They just think we're all a bunch of noobs and that we have a problem of compatibility in our systems, but it has NOTHING to do with the videocard itself.
Still, with the number of people reporting this problem, least they could do is to ask one of us to send them the card so that they can "study" it and see if this issue affects other cards, just ours, or if there is no issue at all.
They are just playing silent and this is awful and despicable.
I could understand during summer break, but we're in mid september now, we deserve an official reply in some form.
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Since this is a compatibility problem happening with the motherboard and the video card ... I should understand that the gtx 670, whatever the brand is ... will NOT work on my system, right ?
If this is right, who is responsible to release an update to fix that ?
Meanwhile I think I'll buy an old card, seems that the problem will be solved and I will not have to give 800 bucks on a card that is not compatible with my mobo.
and this lack of assistance from giga scares me :(
Thanks for the warning, guys.
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Since this is a compatibility problem happening with the motherboard and the video card
It's not.
I personally know friends whith a system configuration almost identical to mine (same motherboard, same processor, same videocard) and they have no issue at all. If I put my videocard in their system, the problem appears.
So no, it's not "just" a problem of compatibility but probably something more complicated.
It does NOT affect all GTX 670 windforce, but we are unable to say the % the "defective" cards amount to.
Realistically there might be more around, but a lot of people are still using PCIE2.0 or PCIE1.1 and didn't notice the issue because of that.
Gonna be funny when those people upgrade their systems to a PCIE 3.0 one...
So to answer your question, it doesn't necessarily mean this card will not work on your system. If your lucky and get a good one, it totally will.
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hahahaha
Great day this is, where you spend $800(Brasil suckz) on a video card and you also need to be LUCKY to this card work properly.
I guess I'll keep trying every single card on the store, until one works.
Thanks for the assistance, dude. You've been very helpful
Oh, btw ... Do you have any idea of how to change that pcie from 3.0 to 2.0 ?
I've this board here:
http://www.amazon.com/MAXIMUS-EXTREME-REV-3-0-Motherboard/dp/B004OT7XLM/ref=wl_it_dp_o_nS_nC?ie=UTF8&colid=Q550QHTLYBEX&coliid=I3QWI1O96QFQSH
Thanks ;)
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Well not necessarily "luck", you could still choose another brand of Videocard and you wouldn't run into the risk of getting a defective model :)
Also, the motherboard you linked doesn't have PCIE 3.0 slots but only 2.0, so even a defective one would work perfectly there :)
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im in the same boat i have RMA my first 670 and the second card is also crashing. im currently running in PCIE Gen1 what a joke.
asrock extreme-4m mobo.
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What's your chipset Stanky? Your motherboard chipset I mean
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Z77
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Aaah yes, the dreaded Z77 chipset. Then yes, it's likely you have the same issue we all have here.
/comfort
It's really unacceptable we still have no official comment from a community rep, even something generic like "we're investigating the issue". They treat us like they're just... ignoring the issue.
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I seem to be having issues as well, possibly due to the Z77 chipset. I have a Sabertooth Z77 which I bought alongside my Windforce for a new PC build in early August, and have had quite a few problems. First off, the computer crashed and the GPU fans went at 100% when it had to render any games that I had on high settings. That seemed to fix itself after I reseated the GPU again.
Now, I regularly (once a day normally) have the screen lose output and have to restart it. On occasion when I'm in the desktop I hear a notification sound just as the screen goes back but obviously can't read it. Normally I can restart and its fine, but there was at least one occasion when the computer wouldn't work for a week. Its happened again today and restarting isn't working anymore either.
Is this the same problem that others have been having? Considering how random this issue is it would be nice to at least know what is causing it. Contacted Gigabyte TS hoping that they are able to give me an answer, fingers crossed.
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Hello!
I've bought a new PC with this video card half a week ago. It has been working fine for about 2 or 3 days, I also played games. But now with 50% possibility when I start my computer the display enters power safe mode and the only way out is a reset. It also happens when I'm playing something. Bytheway, my motherboard's socket isn't Z77. It is H77.
Here is my computer:
motherboard: Gigabyte GA-H77M-D3H
video card: Gigabyte GV-N670WF2-2GD 2048mb ret
psu: Thermaltake TR2 Power 500W TR-500P
OS: Microsoft WIndows 7
I've tried to:
Install older NVidia drivers
Update motherboard's BIOS
, but nothing helps.
I haven't updated VBIOS because I haven't found any BIOS updates for my GTX670 with 2 coolers. There are only updates for GTX670 with 3 coolers.
I haven't switched PCIE slots to 2gen mode as I haven't found how to do it in BIOS.
Is there any use trying to solve the problem or my video card is broken?
Thanks!
Updated:
I've just got a restart while playing. After that PC restarted and made 1 beep(as usual while starting up) and 8 beeps. As I understand, it was a Display memory R/W error.
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I have the same vc GV-N670WF2-2GD with a x79 board(asus P9x79 deluxe) I have the reg patched for gen 3 pcie
I'm not having any freezing or card problems to speak of
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I have the same vc GV-N670WF2-2GD with a x79 board(asus P9x79 deluxe) I have the reg patched for gen 3 pcie
I'm not having any freezing or card problems to speak of
99% of the freezing issues only affects Z77 and Z68 chipsets. You don't have them so you don't have the freezing. We are still waiting for a word, a single word, from GB. Just let us know if this is going to be fixed. Just say "Guys, we can't figure out where the problem lies so if you want to use our card you have to replace your motherboard with a compatible one." or "Ok we know about the problem and we are working on a bios upgrade"
Instead, they just ignore their customers and act like we are all whiners, hallucinating about freezes and glitches. At this point, I surely won't be a returning customer.
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Has there been any new information on this issue? This is currently driving me nuts. Using 670 OC wf 3 / p8z77-v
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I think it's shocking that this has never been officially recognised as an issue.
I had been running 2 of these in SLI format since June 2012. When I decided to take one of the cards out and run my system single GPU, the problem reared it's ugly head (which makes sense as in SLI the PCIE lanes run at x8).
Changing the NB PCIE config in the BIOS to GEN2 (2.0) fixed the issue.
I'm currently in discussions with the retailer I bought the card from as, to put it bluntly, I want it replaced with a different brand of card and I won't by purchasing Gigabyte products in the future.
As no one has written up any information on this apart from in forums, I decided to write a short blog posts on the issue and frustration it posed to me.
http://www.colorblindconsulting.com/index.php/blog/2013/01/gigabyte-gtx-670-windforce-gpu-and-the-z77-pci-e-3-0-x16-debacle
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I had this issue when I first purchased the card. Sent it back to dealer for RMA and after many arguments and two months they'd sent it to Gigabyte and it when it finally got to me it worked. However, almost a year later it has started doing the same thing again :(
I'd really like to know officially what the problem is!
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Hello guys!!
Intel I7 3770
MOtherboard H77M-D3H
Video : GTX670 OC nvidia
Termaltake 630 watt 80+
8 GB coRSAIR DUAL CHANNEL 8 CLOCK
i DON`T NOW WHY BUT WHEN I WHANT TO PLAY ANY GAME I CAN`T DO IT BECAUSE iTS FREEZING ALL THE SISTEM .I TASTED WITH furmark and it happen again....can somebody tell me why it happend this?
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Was this ever fixed?! I can't believe this was not yet replied with a solution until now. There is already an F5, F13, and F21 BIOS that was released for this card but did it fix the problem? I have a 2500K CPU now but will probably upgrade to an Ivy Bridge/Haswell in the future to enable the PCIe 3.0 mode of my P8Z68-V/GEN3 board but I'm worried that this issue might happen. I have two Gigabyte GTX 670's in SLI.