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Official GIGABYTE Forum  |  Other questions related to GIGABYTE  |  RMA and service  |  mobo rma question « previous next »
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Author Topic: mobo rma question  (Read 5130 times)
chaotic_uk
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« on: February 04, 2009, 01:28:33 am »

i have returned my gigabyte ma-770-ds3 to my local store where i bought it , it packed up last week (friday) and i returned it the next day . how long do you think it will take for the store to recieve it back or hear anything ? , it only lasted just under 6 months . does this happen often on this mobo ? , i was in the process on saving for a phenom II 940 but put that on hold lol
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runn3R
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« Reply #1 on: February 05, 2009, 04:18:44 pm »

it all depends on the nature of the fault, but usually it is around 7 working days from the arrival, sometimes quicker, depending on the quantity that UK RMA received with the shipment from your dealer. but looking at the current weather conditions (extreme snowfall) i would not be surprised if it takes longer due to transport delays.
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chaotic_uk
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« Reply #2 on: February 05, 2009, 07:33:01 pm »

thx for the reply , the fault well i am not sure but it just turned it's self off while gaming . all the other components work in my old asrock mobo , so that might give you a little more info lol
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chaotic_uk
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« Reply #3 on: February 10, 2009, 03:58:18 pm »

been to the dealer today and he says that we are still waiting to hear from gigabyte , he also said that there was no delay in sending it due to the weather . i just want my mobo back working Sad
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runn3R
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« Reply #4 on: February 11, 2009, 11:59:34 am »

last Thu and Fri Gigabyte office including RMA was closed due to heavy snowfall. pls be patient it will surely come back to after repair.
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ZX Spectrum & Commodore 64 are still my favourites ;-)
chaotic_uk
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« Reply #5 on: February 13, 2009, 02:13:20 am »

i will try Wink , but it has been 14 days since i took it to the shop . i hope it returns soon as this asrock mobo i am using as a spare atm sucks lol
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chaotic_uk
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« Reply #6 on: February 14, 2009, 09:47:05 pm »

got it back now Smiley , it was repaired as a few components had failed . makes me wonder if i should overclock my cpu now seeing as something else might fail
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chaotic_uk
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« Reply #7 on: February 15, 2009, 05:31:30 am »

it seems to perform worse that it did before the repair , my specs below

athlon 7750BE
4 gb corsair dominator 1066
seasonic 550w psu (80+)
sapphire 4870
vista 32 bit sp1

it now stutters in any game etc and it did not before the repair , advice please
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Badbonji
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« Reply #8 on: February 15, 2009, 08:29:54 pm »

Are you sure nothing else is faulty? Try a new cpu/mobo/psu/gpu/ram if you can, for example try using a friend's pc to test your components are all ok. It may not just be the motherboard.
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chaotic_uk
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« Reply #9 on: February 16, 2009, 01:12:58 am »

i have 2 spare mobo's , everything else works fine in them . will proberly just buy a new mobo as i need my pc and cannot wait another 2 weeks for the rma
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chaotic_uk
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« Reply #10 on: February 16, 2009, 06:39:44 am »

one more question , will it effect the warrenty if a mosfet cooler is fitted ? (had 2 blow and they were replaced)
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Badbonji
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« Reply #11 on: February 16, 2009, 11:40:31 am »

I wouldn't think so, as it actually keeps the board cooler rather than damage it in any way. What is it? A fan or heatsink?
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Core i7 965 @ 4.35Ghz 1.37Vcore
6Gb G.Skill 1600Mhz DDR3 @ 1740Mhz 8-8-8-20 1T
HIS HD5970 @ 800/1100
Gigabyte Extreme X58
X-Fi Xtreme Gamer Fatal1ty
256GB M4 + 150GB Raptor
EK Supreme HF/GTX480/MCP655/EK Res Cheesy
chaotic_uk
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« Reply #12 on: February 16, 2009, 02:18:41 pm »

it's a heatsink like the one below
 http://www.scan.co.uk/Products/Thermalright-HR-09S-MOSFET-heatpipe-cooler-(Type2)
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runn3R
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« Reply #13 on: March 06, 2009, 12:55:38 pm »

If the board is modified or damaged somehow during installation/ using / removing of this cooler, the warranty will be void.

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ZX Spectrum & Commodore 64 are still my favourites ;-)
Badbonji
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« Reply #14 on: March 06, 2009, 06:09:00 pm »

So it should be fine, as it just fits on the motherboard and can be easily removed without damage or doing anything to the actual motherboard Smiley
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Core i7 965 @ 4.35Ghz 1.37Vcore
6Gb G.Skill 1600Mhz DDR3 @ 1740Mhz 8-8-8-20 1T
HIS HD5970 @ 800/1100
Gigabyte Extreme X58
X-Fi Xtreme Gamer Fatal1ty
256GB M4 + 150GB Raptor
EK Supreme HF/GTX480/MCP655/EK Res Cheesy
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