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GA-Z170X-Gaming 7 Eu - Windows 10 sound issue

GA-Z170X-Gaming 7 Eu - Windows 10 sound issue
« on: October 24, 2015, 10:18:40 am »
Hi All,

2 days ago I bought 2 systems, both with the afforementioned motherboard. After a clean install of Win10 I'm facing a sound issue where no drivers can be installed for the Creative SoundCore™ 3D Gaming Audio chip. Downloading the official driver from Gigabyte's website doesn't help, installation stops with the error: "Setup is unable to detect a supported product on your system". I'm sure those who are using this MB have faced this issue before, but somehow I'm unable to find the proper solution neither on any forums nor on the manufacturers' website. (Can't even find a driver on Creative's website for this chipset...)

Any help or suggestion would be much appreciated!


dmdilks

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Re: GA-Z170X-Gaming 7 Eu - Windows 10 sound issue
« Reply #1 on: October 24, 2015, 01:02:41 pm »
In device manager what does it show? Have you tried to run it from device manager? Plus try the windows 8.1 driver from device manager. All windows 10 is make over of windows 8 piece of crap.
GIGABYTE-GA-GA-X99-UD4 i7-5820K 3.30GHz, ADATA XPG Z1 32GB DDR4 2400 Quad, HIS R9 290X IceQ X2 4GB, In Win Glacier 900W, Cooler Master HAF 932, 2-240GB SSD sata-3, Win7 Ult-64bit 39" LED TV

Re: GA-Z170X-Gaming 7 Eu - Windows 10 sound issue
« Reply #2 on: October 24, 2015, 01:40:47 pm »
In device manager what does it show? Have you tried to run it from device manager? Plus try the windows 8.1 driver from device manager. All windows 10 is make over of windows 8 piece of crap.

In the device manager there is one "Multimedia audio controller" under Other Devices with a yellow mark. I've tried to refresh this item's driver manualy with Win10 and Win8.1 drivers, no change. Then I removed the item and let Device Manager find it again. Same yellow marked item show up.

I also tried your suggestion with the 8.1 driver which creates the same error: "Setup is unable to detect a supported product on your system".

Anyone else having this problem or maybe I received 2 faulty motherboards?



absic

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Re: GA-Z170X-Gaming 7 Eu - Windows 10 sound issue
« Reply #3 on: October 24, 2015, 02:10:29 pm »
What BIOS version are you running?
Remember, when all else fails a cup of tea and a good swear will often help! It won't solve the problem but it will make you feel better.

Re: GA-Z170X-Gaming 7 Eu - Windows 10 sound issue
« Reply #4 on: October 24, 2015, 05:34:43 pm »
What BIOS version are you running?

BIOS Version: F3
Bios Date: 08/03/2015. I know it's already F5 as the latest Bios version but I didn't see any improvement regarding this problem.

dmdilks

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Re: GA-Z170X-Gaming 7 Eu - Windows 10 sound issue
« Reply #5 on: October 24, 2015, 08:35:44 pm »
You might have done this but did you run the MB disk setup.
GIGABYTE-GA-GA-X99-UD4 i7-5820K 3.30GHz, ADATA XPG Z1 32GB DDR4 2400 Quad, HIS R9 290X IceQ X2 4GB, In Win Glacier 900W, Cooler Master HAF 932, 2-240GB SSD sata-3, Win7 Ult-64bit 39" LED TV

Re: GA-Z170X-Gaming 7 Eu - Windows 10 sound issue
« Reply #6 on: October 25, 2015, 08:46:39 am »
You might have done this but did you run the MB disk setup.

Sure, first I let the it on Xpress Install - No error show up while installedf all the apps and drivers but driver still not working. Then I run just the selected Sound Blaster ZxRi application manualy from the list - the same error - No supported product - show up. Then I install the XFi application suite - I know that it's not what I have - but it installed a program called Creative Software AutoUpdate which supposed to install the latest apps and DRIVERs! Of course that failed too with the following error message.

Could there be a switch on the MB that may effect the chip? Or a BIOS setup that I didn't recognize yet? (Under Chipset - Audio Controller is set to Enabled)

absic

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Re: GA-Z170X-Gaming 7 Eu - Windows 10 sound issue
« Reply #7 on: October 25, 2015, 09:58:34 am »
What BIOS version are you running?

BIOS Version: F3
Bios Date: 08/03/2015. I know it's already F5 as the latest Bios version but I didn't see any improvement regarding this problem.

I would try the latest BIOS to see if that helps to resolve the issue.
Remember, when all else fails a cup of tea and a good swear will often help! It won't solve the problem but it will make you feel better.

Re: GA-Z170X-Gaming 7 Eu - Windows 10 sound issue
« Reply #8 on: October 25, 2015, 10:08:33 am »
Thanks all for your suggestions.
Finaly I was able to get a workaround.

In the BIOS under ChipSet - Audio Controller - the Audio DSP line is set to Enabled by default. Disabling this feature does magic and allows a seemless installation of the sound drivers...


Elsie

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Re: GA-Z170X-Gaming 7 Eu - Windows 10 sound issue
« Reply #9 on: November 22, 2015, 09:06:43 pm »
Thanks for the tip about disabling DSP to get sound working; it was driving me nuts!

GDavid

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Re: GA-Z170X-Gaming 7 Eu - Windows 10 sound issue
« Reply #10 on: December 03, 2015, 09:32:35 pm »
Gigabyte GA-Z170m-D3H audio problem
Thanks all for your suggestions.
Finally I was able to get a workaround.

In the BIOS under ChipSet - Audio Controller - the Audio DSP line is set to Enabled by default. Disabling this feature does magic and allows a seemless installation of the sound drivers...
Solved by applying quoted, great stuff thanks.
Maybe Gigabyte could add this little bit of RELEVANT INFORMATION to their documentation....

refosk

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Re: GA-Z170X-Gaming 7 Eu - Windows 10 sound issue
« Reply #11 on: December 05, 2015, 06:01:37 pm »
You can check audio problems with latency monitor - http://www.resplendence.com/latencymon. It was helped me.
Windows 7 x64
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Re: GA-Z170X-Gaming 7 Eu - Windows 10 sound issue
« Reply #12 on: January 05, 2016, 02:40:01 am »
Thanks all for your suggestions.
Finaly I was able to get a workaround.

In the BIOS under ChipSet - Audio Controller - the Audio DSP line is set to Enabled by default. Disabling this feature does magic and allows a seemless installation of the sound drivers...


Thank you so much! I thought it must have been a bios setting, I just couldn't figure out which! It was driving me crazy!

I've got the z170mx-gaming5 motherboard btw, wasn't able to find a solution anywhere until I stumbled upon this thread, linked from elsewhere

rstran

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Re: GA-Z170X-Gaming 7 Eu - Windows 10 sound issue
« Reply #13 on: January 23, 2016, 05:08:44 pm »
Why is disabling the DSP called a solution? Wasn't this a motherboard feature? How come it does not work?

Odigo

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Re: GA-Z170X-Gaming 7 Eu - Windows 10 sound issue
« Reply #14 on: February 07, 2016, 12:42:33 am »
Why is disabling the DSP called a solution? Wasn't this a motherboard feature? How come it does not work?

Any response to this? I'm curious as well.. Should I be enabling DSP for quality sound - and if yes why does it break my audio by enabling.