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BIOS PRINT SCREEN DOES NOT WORK !!!

fxv300

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    • fxv300
BIOS PRINT SCREEN DOES NOT WORK !!!
« on: April 18, 2017, 11:13:38 pm »
I have opened a ticket with tech support.
http://esupport.gigabyte.com/#id:377637


Question:   BIOS PRINT SCREEN DOES NOT WORK !!!
According to the BIOS help you should be able to get a printscreen at any of the menus.

When I try and get a screenshot using F12 I get the following error. I have tried a PS2 Keyboard, and 3 different USB Keyboards. I have tried the Keyboard in every USB socket on the motherboard as well. Also tried the Keyboard print Screen key. Any clue how this is meant to work ?
I am on BIOS F5
You can see the pictures on my blog
I get error "USB key is not detected.
http://aorusgaming5.blogspot.co.uk/

4/18/2017 11:10 PM
Answer:   The ticket is being processed.
Product Info   
Product Name:   GA-AX370-GAMING 5 (1.0)
BIOS Ver:   F5
Brand:   Sapphire
Model:   RyZen 1700x
Operating System:   Win 10 64-bit
Brand:   Corsair
Memory Part No.:   CMK16GX4M2B3200C16

pictures are here
http://aorusgaming5.blogspot.co.uk/2017/04/bios-print-screen-does-not-work.html

Auros Gaming 5
RyZen 1700x
32G DDR4 3200 CMK16GX4M2B3200C16
Silent Loop 280mm Liquid Cooler
Corsair 330R case
850watt PSU

shadowsports

  • 1127
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  • Rev 1.1, BIOS F8
Re: BIOS PRINT SCREEN DOES NOT WORK !!!
« Reply #1 on: April 19, 2017, 05:49:39 am »
You have to have  USB drive inserted for the print screen feature to work.  It saves the output as a file.  Has always worked this way.
Z97X-UD5H\Corsair RM850w, 4790K, 16GB Vengeance, GTX970 FTW SC 4GB ACX 2.0, 850 Pro's RAID0 (boot), Black 1TB, Win10 Pro, Obsidian 450D
NAS QNAP TS-219PII 4TB, MyBook 4TB
Nexus 6P Nougat

fxv300

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    • fxv300
Re: BIOS PRINT SCREEN DOES NOT WORK !!!
« Reply #2 on: April 19, 2017, 12:53:48 pm »
You have to have  USB drive inserted for the print screen feature to work.  It saves the output as a file.  Has always worked this way.

Yes indeed, I discovered that earlier. Shame the message you get is total rubbish.
Is that mentioned anywhere in the documentation?
Thanks for the feedback anyway.
Auros Gaming 5
RyZen 1700x
32G DDR4 3200 CMK16GX4M2B3200C16
Silent Loop 280mm Liquid Cooler
Corsair 330R case
850watt PSU

shadowsports

  • 1127
  • 31
  • Rev 1.1, BIOS F8
Re: BIOS PRINT SCREEN DOES NOT WORK !!!
« Reply #3 on: April 19, 2017, 02:39:54 pm »
It not :)...  like so many other features...  its undocumented.
Z97X-UD5H\Corsair RM850w, 4790K, 16GB Vengeance, GTX970 FTW SC 4GB ACX 2.0, 850 Pro's RAID0 (boot), Black 1TB, Win10 Pro, Obsidian 450D
NAS QNAP TS-219PII 4TB, MyBook 4TB
Nexus 6P Nougat

fxv300

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  • 0
    • fxv300
Re: BIOS PRINT SCREEN DOES NOT WORK !!!
« Reply #4 on: April 19, 2017, 02:54:09 pm »
It not :)...  like so many other features...  its undocumented.
thought as much
Thanks
Auros Gaming 5
RyZen 1700x
32G DDR4 3200 CMK16GX4M2B3200C16
Silent Loop 280mm Liquid Cooler
Corsair 330R case
850watt PSU

 

anything