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Author Topic: Gigabyte GTS reply (missing I/O panel)  (Read 2061 times)
Graceman
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« on: September 05, 2010, 01:06:21 pm »
Have just had a reply from Gigabyte afetr 3 weeks of waiting since email sent about a problem. I need an I/o panel missing from carton of new motherboard. (reply below)

Please remember to include details of your motherboard. A GTS Email Printout is ideal.

FAO FAE Dept
GBT Tech Co
13 Warren Yard,
Warren Farm Office Village,
Wolverton Mill, Milton Keynes
MK12 5NW

Does anyone know what it means as there was no real explanation and the reply was useless.

Why is this so difficult.
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« Reply #1 on: September 05, 2010, 01:11:23 pm »
Hi,

your best bet is to send a PM to runn3R the forum moderator. He works for Gigabyte and will be the person to help.
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« Reply #2 on: September 05, 2010, 01:12:12 pm »
I take it that what they are after is the motherboard model and serial number but I can't believe that you didn't include them in the original email request.
They can be almost obstructive in their approach sometimes. I am afraid that you will have to reply and give the details asked for. Try PMing runn3R the forum moderator who is employed by Gigabyte to see if he can help speed things along. He is very helpful and will do what he can I am sure.
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« Reply #3 on: September 06, 2010, 01:51:15 pm »
Hi Graceman

I have checked the reply which was provided to you (EmailID : 961953) and its full version regarding this missing panel was as follows:

"Should you wish to obtain the I/O shield please mail us at the address below with a stamped addressed envelope and we will send you one please note stocks are limited and you may have to wait a short while until new stock is available.

Please remember to include details of your motherboard. A GTS Email Printout is ideal.

(address details)"

I think it's clear, right?
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« Reply #4 on: September 06, 2010, 01:56:17 pm »
Quote
Does anyone know what it means as there was no real explanation and the reply was useless.

Why is this so difficult.

The full email makes a difference doesn't it? So what was the problem in understanding what was required?
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Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
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HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy
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