Rocketraid 2720 with Gigabyte X58A-UDR3

[bobrick]

Hi,

I've got a big issue with creating (and running) an array with Highpoint Rocketraid 2720 using a Gigabyte X58A-UDR3 motherboard. Almost immediately after creating an array (doesn't matter if it JBOD or RAID5) all the drives in the array fail and goes offline. Have tried both using the Rocketraid bios and the management tool in windows.

After days of troubleshooting (other disks, a new 2720-card, testing RAM, other graphic cards, etc) I tried the card with my old motherboard, GA-P35-DS4, and it worked perfectly. So there is some sort of compatibility issue with the MB. I've tried the raid card in all PCI-E slots but same problem.

This is what the windows event log says:
Log Name: System
Source: 272x_1x
Date: 2011-01-15 23:16:21
Event ID: 117
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Raid-PC
Description:
The driver for device \Device\Scsi\272x_1x1 detected a port timeout due to prolonged inactivity. All associated busses were reset in an effort to clear the condition.

Log Name: System
Source: 272x_1x
Date: 2011-01-15 22:34:54
Event ID: 9
Task Category: None
LDevel: Error
Keywords: Classic
User: N/A
Computer: Raid-PC
Description:
The device, \Device\Scsi\272x_1x1, did not respond within the timeout period.

Any ideas what to do or is my only option to go looking for another MB?

My specs:
Operating System: Windows 7 Professional 64-bit
Motherboard Model: Gigabyte X58A-UDR3
System BIOS version: FE
GPU: Asus GTX470
System memory size: 12GB KHX1600C9D3K3
HDD Model: 6 x HDS722020ALA330
Raid card: Hightpoint Rocketraid 2720 w. BIOS v. 1.2

[Dark Mantis]

Hi and welcome to the Gigabyte Forum.

You don't mention what PSU you are using to power everything?

Pierre is the person who you need to speak to on this I am sure he could help you. He's our RAID guru.

[bobrick]

hi and thanks.

I use a Corsair 750W PSU, I can also mention that the lowest power configuration is 1 2.5"sata-disk, 2 2.5" ssd-disk (for raid) gtx470 and the RR2720 raid card and still I can't build an array.so there shouldn't be a power issue.

I also tried all the different BIOS versions for my MB from FA to FE

[Dark Mantis]

Does your RAID card require a driver and if so is the latest one installed?

What about firmware for the card?

[bobrick]

Yes latest driver installed and latest firmware on the card. I also have tried the three available firmware for the RAID card and all fails.
I have a case open at gigabyte and hopefully they will try to recreate the issue in their lab.

[Dark Mantis]

Well I have no further advice I am afraid but please let us know how things turn out.

[F5BJR]

*
a first question :

Have you a multi disks enclosure or internal rack for your disks ?

i have found a mchanical problem with disks  HDT721010SLA360 and this rack

http://www.lindy.fr/backplane-pour-5-disques-35-sas-sata-ii/21973.html

Pierre

[bobrick]

I have a Fractal Define XL Full tower. So no disk enclosure.

[F5BJR]

*
What port you are using the OS : Marvell , INTEL or HIGHPOINT card  ?

Pierre

[bobrick]

Intel in SATA Port 0

[F5BJR]

 *
Have you make a test with the Marvell 88SE9128 Port invalided ( i have found some incompatibility with HighPoint RR622 card ) ?

Pierre

[bobrick]

Yes, i've disabled pretty much everything leaving just enough to get the computer running.

[F5BJR]

*
an idea as an other !!

have you tested Latency  ( test make with  dpclat.exe ) ?

normal value is some 20µS

Pierre

[bobrick]

I ran dpclat now and it really spikes (mouse freezes) when I tried to create a raid (JBOD 2 disks)

[bobrick]

Ok, looks like it's Gigabye for me. Gigabyte won't do any tests with my Raidcard so I have to find another MB that works with my Rocketraid 2720.