I'm returning my Gigabyte 5850 for the second time in a year due to it ceasing to function. The RMA process last time went absolutely fine and I got a replacement in good time. This time though I'm a bit concerned that it may not go as smoothly because I have not included with the returned card the RMA.xls I received in the email from Gigabyte...The email I received did not make it clear at all that I needed to do this.
Please return on UKA-1230093, new form attached. Please read updated warranty statement also attached. Please return item to and if possible the motherboard as well to:
GBT Tech Ltd
Unit 13 Warren Yard
Warren Farm Office Village
Milton Keynes MK12 5NW
Yes Ear sir is a typo from the support guy
Not sure how he knows I have big ears
However I decided to read through the emails from last year and discovered that I was indeed meant to include it. I have put the RMA number clearly on the front of the package will this be enough for the RMA to go smoothly or will I experience a delay?