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Gigabyte GA-Z77-UD3H - Reboot instead of Shutdown

Bloat

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Gigabyte GA-Z77-UD3H - Reboot instead of Shutdown
« on: October 02, 2012, 10:12:43 am »
Hi,

I have recently built a new PC based on the above motherboard and have a problem where approx 25-30% of the time the PC will not shutdown - it restarts instead.  The restart is not instant like if Restart was chosen, but the PC shuts down for approx 2-3 seconds then starts back up.  I have turned off 'restart on system failure' so it is not a BSoD on shutdown.

What is interesting is that on the times the PC doesn't shutdown the numlock light on the keyboard remains on.

So far I have tried the following:

Update BIOS from F7 to F17
Remove and reseat all cables and RAM
Reinstall Windows 7 (64)
Disabled all 'Wake on' events in BIOS - LAN, Keyboard, Mouse

My setup consists of:

GA-Z77-UD3H, i7 2600K, Corsair Vengeance 16GB, 256GB Samsung 830, LG BluRay Writer, OCZ Fatality 750W Modular.

Has anyone else experienced problems similar to this/any advice??

Thanks

Bloat

ysw521

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Re: Gigabyte GA-Z77-UD3H - Reboot instead of Shutdown
« Reply #1 on: October 03, 2012, 03:45:05 am »
you may check it without chassis. (remove your system from chassis) to cause restart

Bloat

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Re: Gigabyte GA-Z77-UD3H - Reboot instead of Shutdown
« Reply #2 on: October 04, 2012, 10:33:28 am »
Hi,

I tried with the motherboard removed from the case and using the motherboard power on button as opposed to the case power on switch and the problem remains.

The power supply fan and LEDs continue to run after shutdown for a few minutes, though I am advised on their forum that this is normal (most likely for cooling purposes)

Thanks

Bloat

Wentworth

Re: Gigabyte GA-Z77-UD3H - Reboot instead of Shutdown
« Reply #3 on: October 06, 2012, 08:08:30 pm »
Good morning

You have unfortunately choose a Sandy Bridge CPU for an IvyBridge MTB, you then loose the capacity to use 3rd generation PCIe which could only be run under a 37xx serie.  Your onboard video will also be downgraded by this.  3rd gen is twice the speed of 2nd generation videocards.  Your CPU default BIOS version is F10, please do not go over that as it will create more problems than solving any.  It you choose to change your CPU then you could upgrade to F14 and have a great MTB for many years to come.

You have not specified the RAM model so it could also create problems.  Most of problems are created by either RAM or power supplies.  All MTB since SandyBridge have very particular RAM models, the same applies to power supplies.

Cheers

Bloat

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Re: Gigabyte GA-Z77-UD3H - Reboot instead of Shutdown
« Reply #4 on: October 07, 2012, 09:47:47 pm »
Wentworth,

Firstly - I don't see how whether choosing an IvyBridge or Sandybridge CPU would in anyway affect the problem I am having.  The Z77-UD3H motherboard is socket 1155 and supports both Ivybridge and Sandybridge processors, nevermind Xeon and Pentium too as specified here:

http://uk.gigabyte.com/support-downloads/cpu-support-popup.aspx?pid=4153

Secondly - BIOS updates are developed to improve stability, performance and reliability.  When troubleshooting problems of this kind the first thing usually suggested is to update the BIOS to the latest revision, or in minor cases a specific revision based on the problem reported

Thirdly - There is no F14 BIOS revision for the GA-Z77-UD3H.  I think you are confused with the GA-Z77-D3H motherboard.  Perhaps you should take a look at:

http://uk.gigabyte.com/products/product-page.aspx?pid=4153#bios

Fourthly - My onboard video will not be 'downgraded' by choosing a Sandybridge Processor, as this motherboard does not have a GPU.  The SandyBridge and Ivybridge processors both contain their own GPUs - granted the Ivybridge is superior (HD4000 as opposed to HD3000).

My RAM is 16GB of Corsair Vengeance C9 which is listed on Gigabyte's compatibility list for this motherboard.  I have tried removing RAM sticks individually and in pairs, and changing which slots they are plugged into without any resolution.

I agree that this problem could be power supply related and I have also raised a query on my power supply manufacturer's forum.

Thank you for your suggestions

Bloat


Wentworth

Re: Gigabyte GA-Z77-UD3H - Reboot instead of Shutdown
« Reply #5 on: October 08, 2012, 04:26:51 am »
Thanks for the information, I did actually refer to the D3H model by mistake.

Though you may think that the onboard video his not downgraded by using SandyBridge CPU's on IvyBridge MTB, our lab experience shows exactly the opposite.  We are an independent lab in Canada and we are part of Intel development members specialising in MTB's chipsets, CPU's and indirectly BIOS technologies.  I think you misunderstood what I was saying, sorry but your comment shows that you are well aware of the difference between HD3000 and HD4000.  On top of this difference micro-voltage between 32 and 22nm technologies needs to be kept in mind as the first puts an additionnal burden on the second.

We have seen more and more inexplicable problems coming from nowhere since MTB's manufacturers have developped this non sense multiple BIOS revisons.  BIOS can only satisfy what the chipset is designed for and sometime refers to voltage control which as an effect on the entire processsing pattern.  So, you may solve one single problem you had but will create multiple problems that you might not even notice.  This is the reason why you see more MTB with a set of two BIOS.  The number of MTB that stopped entirely working after multiple upgrades has been well documented in the industry.  Please refer to the numerous studies on this subject made by IDC over the last 20 years.

Without mentionning the manufacturer, we have encountered a serie of MTBs that went haywire after multiple updates to the point of not working at all, disabling some I/O ports or went crazy after replacing a videocard.  This kind of discussion is frequent within companies but it seems that being the "first to do something new" is more important then waiting to have a decent BIOS for the chipset.  We had under investigation in 2009-10, 3 chipset versions for the same MTB model but manufactured from 2007 to 2009.  The oldest of the three went crazy when we upgraded the BIOS with the last version, it was not the first time and is not the last.

You may have seen participants in this blog saying that they needed to revert to the original BIOS version in their quest of solving their problems as they probably pertained to software or driver problems.

Suffice to say that IvyBridge is not an extention of SandyBride on the contrary, SandyBridge is the second and last for the 32nm technology.  IvyBridge is the first of the 22nm platform the second will be Haswell which sould be available at the end of 2013.  Then a 14nm platform will have the Broadwell and Skylake bridges and finally the 10nm platform with Skymont.

As for the performance of a discrete video card, CPUs under the 22nm (37xx serie) technology are the only one that enables the 3rd generation PCIe videocards, SandyBridge is a 32nm technology and therefore your entire system runs under it's specs.   Please refer to AMD site and Nvidia.  They are quite clear for all 22nm cards will only performed under the 2nd generation PCIe specs when used on a system with a 32nm CPU (26xx serie) which is half of what 22nm CPUs serie performance (usually marked in red).

As for power supplies, it is becomming more and more difficult to choose the right one as there are two many low quality units on the market.  But yours should do the job, I have not checked because I did not have sufficient informations of your system.  People looks at voltage specs while they should look at amperage specs.

One other thing you should have a look if the electical headers are not reversed as the ground will not be able to do it's job properly though the button will still work.

Cheers
« Last Edit: October 08, 2012, 04:31:28 am by Wentworth »

smashly

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Re: Gigabyte GA-Z77-UD3H - Reboot instead of Shutdown
« Reply #6 on: October 08, 2012, 02:27:35 pm »
Hi,
I gather you have already tried loading optimized default in the bios after your bios flash or even after clear cmos?

I had similar as your describing on my GA-Z77MX-D3H.
If pressed the power button on the pc to turn it off,  the board would turn off, then 3~4 secs later turn itself back on every single time regardless of what I set in the bios, ran the board out of the case on a bench, only installed the bare minimum of hardware, checked polarity, power button.
On odd occasion even when in windows I'd select shutdown and the pc would shutdown and turn itself back on 2~4 secs later.

I updated the bios across 3 revisions and the intermittent shutdown and turn itself on would still happen at odd times from windows and every single time if I used the power button.
Sure I cleared cmos a trillion times and that did nothing to resolve it.
Each time I updated the bios I never bothered using Load Optimized Defaults in the bios settings.
In most cases I flash the bios, on the next boot I go and set all my settings for xmp, disable iGPU, enable hot swap for my dock bay... etc
I found after a flash once I entered the bios and used Load Optimized Defaults, save and exit and the problem disappeared.
After the next boot went into the bios set all my basic settings and, haven't seen the problem since.

I'm was using when this was happening:
Win 7 x64
GA-Z77MX-D3H
3570k
8GB (2 x 4GB 1600 G.Skill Ares)
3x GTX 560 (2way Sli + Physx)
Some cheap DX Sound Card
Enermax Platimax 1000w
All on water.

My setup has changed since (different graphics cards, got rid of the sound card, etc).
I've still not had the problem back.



« Last Edit: October 08, 2012, 02:37:43 pm by smashly »

Bloat

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Re: Gigabyte GA-Z77-UD3H - Reboot instead of Shutdown - Possible Solution
« Reply #7 on: October 11, 2012, 01:38:12 pm »
I think I may have found a solution...

Although all of the BIOS settings are set to disable wake on LAN/mouse/keyboard etc, these settings were not disabled in Windows.

In Device Manager I have unticked all of the 'allow this device to wake the computer' for the mouse, keyboard and LAN, and so far after approx 25-30 shutdowns I haven't had a reboot yet. Also, interestingly, the keyboard num lock light always goes off when the computer shuts down.

I think I remember 'Loading Optimised Defaults' after the latest BIOS update, so it maybe this that has fixed the problem - if so, thanks 'Smashly'!

Thank you to everyone for their posts/suggestions.

Bloat

Bloat

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Re: Gigabyte GA-Z77-UD3H - Reboot instead of Shutdown
« Reply #8 on: October 11, 2012, 01:40:10 pm »
BTW if anyone knows how I can append "- Possible Solution" to the original post title, I would be grateful as this may help others in locating a solution.

Bloat

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Re: Gigabyte GA-Z77-UD3H - Reboot instead of Shutdown - Problem Returned
« Reply #9 on: December 12, 2012, 08:19:48 am »
The problem has returned!!

I moved all of my PC components to a new case, and since the move the PC reboots 5-6 seconds after EVERY shut down.  Previous to the move it shut down EVERY time it was shut down - hence me thinking the problem was resolved.

I have identified, by process of elimination, what affects the reboots.  When my two Samsung 1TB HDs (configured as RAID0) are connected to any two of the 3GB SATA ports the PC reboots instead of shutdown.  If I disconnect both drives the PC behaves as it should.

I am at a loss as to what has changed since moving the components from one case to another.  I have tried changing which HD is connected to which SATA port, as I can't be sure I connected them back to exactly the same one, and this makes no difference.

So once again I throw this problem out there.... :)

Bloat

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Re: Gigabyte GA-Z77-UD3H - Reboot instead of Shutdown
« Reply #10 on: December 21, 2012, 05:02:23 pm »
Further bizzareness!!!

It seems that the moment I connect any case fan to the power supply the PC shuts down as expected.  I am using a modular OCZ Fatality power supply and have to connect an additional modular power cable to connect the molex connected fans.

I can only think that in my previous PC case (Corsair 300R) the two HDD and one SSD were connected to the same modular power cable, as they were adjacent.  In the new PC case (Antec 900) the two HDD are on one power cable and the SSD and Blu-ray on another.  Also in the previous PC case the fans all connected to the motherboard headers.

Granted this is looking more like a power supply problem than motherboard, but I have been building PCs and supporting them for over 20 years and have never seen anything like this!

Any thoughts or laughter appreciated..