Questions about GIGABYTE products > X99 Motherboards
Gigabyte X99 UD4 Won't Boot Into Bios Problem (I found out the cause it)
kangking:
--- Quote from: Hans on April 23, 2015, 03:38:04 am ---Well, Gigabyte tech support has been very responsive. They insisted it was NOT NTFS drives, despite apparent findings.
I went along and we swapped many drives around. SURE ENOUGH, could get into BIOS (no hang) with combinations of NTFS drives attached, independent of SATA connectors.
There is a particular drive, in my case a 1.5TB Seagate drive (model ST31500341AS\ST315005N1A1AS-RK) that, once connected, hangs attemps to access Bios. Doesn't matter whether it is one of three drives or the only one. If it is connected, it hangs the system on bios access. This drive has the latest firmware (CC1H).
Gigabyte indicating this appears to be a firmware issue with some drives out there. I know in my case, this drive is the oldest of the three and the most recent firmware seems to be quite a few years old.
Gigabyte is still working with me to explore. I will post as we (hopefully) learn more
--- End quote ---
good! Thats good to hear. Unfortunately that isn't the case with my board! I have 2 fairly new drives of high quality, so I have no idea why they wouldn't work, these are my ntfs drives - 1 samsung 840 evo 120gb ssd & 1 Western Digital 1tb Caviar Black. Both should work no problem as they are both pretty new and widely used, but unfortunetly they dont. And as soon as i convert either drive that doesn't work to HFS it works no problems!!! lol. My workaround was just to use an old pci e sata adapter I had from my old system. Now I have 0 problems with the board.
--- Quote from: dmdilks on April 23, 2015, 06:34:58 am ---
--- Quote from: kangking on April 20, 2015, 11:18:00 pm ---can you verify that you can access bios in AHCI mode with NTFS drives connected?
--- End quote ---
I just tested it doing AHCI, IDE, or Raid. It doesn't matter which way I have it set too. I can get into the Bios no matter what.
Like I said other than the BSOD, this board has been great. Plus having installed the video driver 4 or 5 times. It hasn't BSOD on me for over 2 months.
--- End quote ---
Good! If your having a bsod problem try setting xhci hand off to disabled in bios see if it makes a difference. Also change xhci mode from "smart auto" to "auto" or "manual". Also make sure your copy of windows is fully updated with latest hotfixes! I had a few bsod with some usb devices before this, now I have 0 blue screens and system has been smooth for a while!
rubbersoul:
--- Quote from: Hans on April 23, 2015, 03:38:04 am ---Well, Gigabyte tech support has been very responsive. They insisted it was NOT NTFS drives, despite apparent findings.
I went along and we swapped many drives around. SURE ENOUGH, could get into BIOS (no hang) with combinations of NTFS drives attached, independent of SATA connectors.
There is a particular drive, in my case a 1.5TB Seagate drive (model ST31500341AS\ST315005N1A1AS-RK) that, once connected, hangs attemps to access Bios. Doesn't matter whether it is one of three drives or the only one. If it is connected, it hangs the system on bios access. This drive has the latest firmware (CC1H).
Gigabyte indicating this appears to be a firmware issue with some drives out there. I know in my case, this drive is the oldest of the three and the most recent firmware seems to be quite a few years old.
Gigabyte is still working with me to explore. I will post as we (hopefully) learn more
--- End quote ---
Hello Hans,
did you solved your problem?
As i understand, gigabyte says, the problem could be the firmware of some drives.
I got the same problem, BIOS won't start if my two new SSDs (Samsung EVO 850 1TB) are connected to the SATAs. My PC expert change the SATA ports many times, but no luck.
I have Gigabyte X99 UD 7 WiFi Rev 1.0.
If there is someone who solved the problem with the hint by kangking, connect the drives to a PCIe SATA Card, please write in this thread.
My OS: Windows 7 64 Bit Professional
Thanks
Backbeat:
I have the exact same problem like rubbersoul.
If my Samsung EVO SSD 512Gb is connected I can´t go into bios!
If I disconnect my sata cable for SSD I can go into BIOS!
It is a OS from Acronis clone Win 7 64Bit Ultimate from my last PC.
With a fresh OS installation I can go into BIOS with the same SSD EVO drive!
Why not with an Acronis Clone?
System with the cloned drive runs fine by the way...
I have GA X99-UD3 Rev 1 Mainboard.
I have the PC from 28.February 2015 now and had two x99-UD3 broken Mainboards in this time.
Hope that the 3rd lasts longer....
Kevin:
I have every confidence in kangking's words.
The BIOS is rubbish, if you cannot open it.
C: + Optical drive is fine, but once you add another drive, there is no access to BIOS.
My experience is that, even though I am using a PS2 keyboard and mouse I consistently have crashes that cause the graphics driver to fail then load again. Mouse movements, movies in browser, game. They all crash.
Reboots end in a blank screen every time. I should not need to hold down my "on button" to get to a complete shutdown.
The X99 chip is between the inputs (mouse or other OS2 or USB's) and the outputs (graphics driver) and there are too many crashes of the Graphical User Interface. Even highlight>copy>paste is not working properly.
This is a hardware problem (X99) and the software problem (BIOS).
Come on Gigabyte, fix this folly, or I will return may GA-X99-Gaming 5 to my local retailer, and buy an ASUS !!!!
Kevin:
--- Quote from: kangking on March 15, 2015, 10:57:20 am ---I'm sure by now a lot of people who have this board are complaining about not being able to boot into the bios after installing windows or connecting their hard drives. Bios will boot to a black screen if any drives are connected especially after windows is installed. I have now found out the issue as to why it is doing that, but before I explain let me give some background on the situation.
I have been talking to customer support, and while they have been some what helpful, they are dodging the issue. They know some of their boards are not fully working at this time. They are trying to tell me "we shipped a lot of boards with no problems" and I'm sure they did, but when I look at online reviews tons of people seem to have this problem, so it look like they shipped a lot of buggy boards, or shipped them with a BIOS revision that we are not using.
Let me say that I think Gigabyte is a great company and in my opinion I think they make the best motherboards. For x99 systems, none of the motherboard manufacturer's have come with a perfect board yet. I've looked at every board out from every manufacturer and they all have mixed reviews and tons of bugs. I think this comes with the territory of buying the newest technology, so I'm not too upset. I just don't like when they try to downplay the issue to the customer. This black bios screen is annoying to me, but at least it doesn't affect functionality after setup.
Ok so heres the solution. It turns out this is a file system issue. NTFS Formatted drives are the cause. How do I know this? Because I have a bunch of HFS+ drives that work with the system no problem. As soon as I connect ANY NTFS drive bios will not display. Gigabyte tried to tell me "oh only certain drives are compatible" (yeah right) so I reformatted some of my NTFS drives to HFS+ And vice versa. Every time bios would work with HFS+ drives and not with NTFS. I can have as many HFS+ Drives connected as I want and bios boots perfect. If i connect even 1 NTFS drive it will boot to black screen. No matter the bios settings, I have tried each bios page as well. From the starting page, to the classic, to the HD tweak page etc. I have went as far as trying EVERY bios revision from the default (f8 i believe) to F12, no go. Some people are saying if you change SATA Controller to Raid this is a workaround that will make the bios boot right, but I haven't tried that yet, nor does it sound like something I want to try as I don't use raid.
So thats the issue here. Not the drives, something about the NTFS file system and the bios. Seems like this could easily be fixed in a bios update. I hope someone else who I haven't talked to reads this message from Gigabyte so they can release a fix as soon as possible.
If you dont know HFS+ is the Mac file system, NTFS is for Windows. That's all it is. Just a filesystem issue. Doesn't seem too hard to fix at all.
--- End quote ---
Have a look at my recent post.
http://forum.giga-byte.co.uk/index.php?topic=16246.0
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