Hi,
you are right, this is a Gigabyte forum but the VAST majority here are just users like yourself who try to help out.
We don't know all the answers and I know that waiting for a response to your particular problem can be very frustrating but we are all in the same boat.

No, I do not work for Gigabyte, I am a just a Gigabyte user (more experienced with AMD than Intel platforms) and, if I or other members can, we will help but............. please, show a little patience as we do have our own lives to lead and we can't always be on-line and available.
TA!