GA-Z170X-Gaming 7 Eu - Windows 10 sound issue

[Amerigo900]

Hi All,

2 days ago I bought 2 systems, both with the afforementioned motherboard. After a clean install of Win10 I'm facing a sound issue where no drivers can be installed for the Creative SoundCore™ 3D Gaming Audio chip. Downloading the official driver from Gigabyte's website doesn't help, installation stops with the error: "Setup is unable to detect a supported product on your system". I'm sure those who are using this MB have faced this issue before, but somehow I'm unable to find the proper solution neither on any forums nor on the manufacturers' website. (Can't even find a driver on Creative's website for this chipset...)

Any help or suggestion would be much appreciated!

[dmdilks]

In device manager what does it show? Have you tried to run it from device manager? Plus try the windows 8.1 driver from device manager. All windows 10 is make over of windows 8 piece of crap.

[Amerigo900]

In device manager what does it show? Have you tried to run it from device manager? Plus try the windows 8.1 driver from device manager. All windows 10 is make over of windows 8 piece of crap.

In the device manager there is one "Multimedia audio controller" under Other Devices with a yellow mark. I've tried to refresh this item's driver manualy with Win10 and Win8.1 drivers, no change. Then I removed the item and let Device Manager find it again. Same yellow marked item show up.

I also tried your suggestion with the 8.1 driver which creates the same error: "Setup is unable to detect a supported product on your system".

Anyone else having this problem or maybe I received 2 faulty motherboards?

[absic]

What BIOS version are you running?

[Amerigo900]

What BIOS version are you running?

BIOS Version: F3
Bios Date: 08/03/2015. I know it's already F5 as the latest Bios version but I didn't see any improvement regarding this problem.

[dmdilks]

You might have done this but did you run the MB disk setup.

[Amerigo900]

You might have done this but did you run the MB disk setup.

Sure, first I let the it on Xpress Install - No error show up while installedf all the apps and drivers but driver still not working. Then I run just the selected Sound Blaster ZxRi application manualy from the list - the same error - No supported product - show up. Then I install the XFi application suite - I know that it's not what I have - but it installed a program called Creative Software AutoUpdate which supposed to install the latest apps and DRIVERs! Of course that failed too with the following error message.

Could there be a switch on the MB that may effect the chip? Or a BIOS setup that I didn't recognize yet? (Under Chipset - Audio Controller is set to Enabled)

[absic]

What BIOS version are you running?

BIOS Version: F3
Bios Date: 08/03/2015. I know it's already F5 as the latest Bios version but I didn't see any improvement regarding this problem.

I would try the latest BIOS to see if that helps to resolve the issue.

[Amerigo900]

Thanks all for your suggestions.
Finaly I was able to get a workaround.

In the BIOS under ChipSet - Audio Controller - the Audio DSP line is set to Enabled by default. Disabling this feature does magic and allows a seemless installation of the sound drivers...

[Elsie]

Thanks for the tip about disabling DSP to get sound working; it was driving me nuts!

[GDavid]

Gigabyte GA-Z170m-D3H audio problem

Thanks all for your suggestions.
Finally I was able to get a workaround.

In the BIOS under ChipSet - Audio Controller - the Audio DSP line is set to Enabled by default. Disabling this feature does magic and allows a seemless installation of the sound drivers...

Solved by applying quoted, great stuff thanks.
Maybe Gigabyte could add this little bit of RELEVANT INFORMATION to their documentation....

[refosk]

You can check audio problems with latency monitor - http://www.resplendence.com/latencymon. It was helped me.

[stylinred]

Thanks all for your suggestions.
Finaly I was able to get a workaround.

In the BIOS under ChipSet - Audio Controller - the Audio DSP line is set to Enabled by default. Disabling this feature does magic and allows a seemless installation of the sound drivers...

Thank you so much! I thought it must have been a bios setting, I just couldn't figure out which! It was driving me crazy!

I've got the z170mx-gaming5 motherboard btw, wasn't able to find a solution anywhere until I stumbled upon this thread, linked from elsewhere

[rstran]

Why is disabling the DSP called a solution? Wasn't this a motherboard feature? How come it does not work?

[Odigo]

Why is disabling the DSP called a solution? Wasn't this a motherboard feature? How come it does not work?

Any response to this? I'm curious as well.. Should I be enabling DSP for quality sound - and if yes why does it break my audio by enabling.