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Freezing/Hard Boots

Freezing/Hard Boots
« on: January 07, 2017, 11:42:13 pm »
Gigabyte GA-Z170x-SOC Force
Intel i7 6700K
G.SKILL F4-3866C18Q-16GTZ
EVGA Geforce GTX 1080 (08G-P4-6183-KR)
Corsair AX1200i PSU
Samsung 840 Pro MZ-7PD128 (Primary No RAID)
Samsung 850 Evo 250GB
HighPoint Rocket 640L (x2)
WD40EFRX (x13)
ASUS Essence STX II
Windows 10 Pro x64

Hello,
The above is my hardware. I've been experiencing freezing during some large data transfers (>5TB) between hard drives on either one of the two controller cards requiring hard boots to recover. All ports on the two controller cards (x8) are occupied by WD Red 4TB hard drives as are 5 of the mobo ports. When I leave the PC idle for long periods one or more of the hard drives on the controller cards may become unresponsive, as does Windows. Again a hard boot is required. I can access Task Manager during freezes but explorer won't respond.

I've replaced the controller cards, rearranged their orientation on the mobo and removed one card for trouble shooting. I tested all the hard drives by software and by process of elimination. I've tested and replaced memory using 1 to 4 sticks, used Windows drivers and manufacturers drivers and reinstalled Windows twice. I spoke with HighPoint, the controller card supplier and they don't think the controller cards are at issue. I agree. My sense is it's a Windows or perhaps a mobo problem.

As time goes on this is becoming increasingly frustrating. Can anyone offer suggestions, thoughts or ideas? Windows or mobo tweaks? Perhaps something I've overlooked? This is the most complicated mobo I've seen and with that in mind maybe I've missed a switch of BIOS tweak?

All drivers, firmware and BIOS are current.

Thank you,

MJ
Gigabyte GA-Z170x-SOC Force
Intel i7 6700K
G.SKILL F4-3866C18Q-16GTZ
EVGA Geforce GTX 1080 (08G-P4-6183-KR)
Corsair AX1200i PSU
Samsung 850 Pro MZ-7KE256BW (Primary No RAID)
Samsung 850 Evo 250GB
SYBA SI-PEX40071 8 Port Controller Card
WD40EFRX (x13)
ASUS Essence STX II
Windows 10 Pro x64

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Re: Freezing/Hard Boots
« Reply #1 on: January 08, 2017, 08:41:35 pm »
Have you uninstalled and removed the ASUS Essence STX II, restarted and re-tested the transfers yet?

Are there any errors in the system event viewer?

Do the rocket raid cards have a monitoring utility? 
Z390 AORUS PRO (F10) \850w, 9900K, 32GB GSkill TriZ RGB - 16-18-18-38, RTX 3080Ti FTW3 Ultra, 960 Pro_m.2, W11
Z370-HD3P (F5) \750w, 8350K, 8GB LPX 3200 - 16-18-18-38, GTX 970 FTW SC, Intel SSD, 2TB RAID1, W11
Z97X-UD5H \850w, 4790K, 32GB Vengeance, RTX 2080 FTW

Re: Freezing/Hard Boots
« Reply #2 on: January 10, 2017, 05:39:54 pm »
Thanks for your reply  :)

Yes I did remove the Asus Essence STX II. I actually stripped the pc down to the bones.

There is no monitoring utility for the controller cards. An important distinction is that HighPoint produces two identically sounding cards. Rocket Raid 640L and Rocket 640L. The two I have are the Rocket 640L and are not capable of Raid arrays.

I cleared the Windows event viewer, reproduced the problem and have provided a link to it for your consideration:

https://drive.google.com/drive/folders/0Bw9gs6aPivCzeldhamVLa0gxYm8?usp=sharing
Gigabyte GA-Z170x-SOC Force
Intel i7 6700K
G.SKILL F4-3866C18Q-16GTZ
EVGA Geforce GTX 1080 (08G-P4-6183-KR)
Corsair AX1200i PSU
Samsung 850 Pro MZ-7KE256BW (Primary No RAID)
Samsung 850 Evo 250GB
SYBA SI-PEX40071 8 Port Controller Card
WD40EFRX (x13)
ASUS Essence STX II
Windows 10 Pro x64

Re: Freezing/Hard Boots
« Reply #3 on: January 11, 2017, 12:53:33 am »
Resolved by replacing the controller cards with another brand.
Gigabyte GA-Z170x-SOC Force
Intel i7 6700K
G.SKILL F4-3866C18Q-16GTZ
EVGA Geforce GTX 1080 (08G-P4-6183-KR)
Corsair AX1200i PSU
Samsung 850 Pro MZ-7KE256BW (Primary No RAID)
Samsung 850 Evo 250GB
SYBA SI-PEX40071 8 Port Controller Card
WD40EFRX (x13)
ASUS Essence STX II
Windows 10 Pro x64

shadowsports

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  • 67
  • Xbox One, Drives STI, Use QVL RAM For Best Results
    • Gigabyte US
Re: Freezing/Hard Boots
« Reply #4 on: January 11, 2017, 05:29:07 pm »
Maybe a resource issue, but more likely a timing error that the controller cards could not recover from during large file transfers.  Glad you solved it.
Z390 AORUS PRO (F10) \850w, 9900K, 32GB GSkill TriZ RGB - 16-18-18-38, RTX 3080Ti FTW3 Ultra, 960 Pro_m.2, W11
Z370-HD3P (F5) \750w, 8350K, 8GB LPX 3200 - 16-18-18-38, GTX 970 FTW SC, Intel SSD, 2TB RAID1, W11
Z97X-UD5H \850w, 4790K, 32GB Vengeance, RTX 2080 FTW