GA-Z270X Gaming 7, is this reboot normal?

[kamikazee]

Gigabyte responded to my ticket and actually gave me the newest F6 bios which isn't even released to the public yet.

Low and behold I updated to F6 after a bit of concern.

It did not fix the issue. The same reboot issue is happening when restarting the computer with XMP enabled. I don't notice any difference to F5.

Looks like I may have to roll back using FTP.

Just wanted to confirm though when do you use the Hex editor. And you say the bios rom file. How do you access that?

Sorry if I sound a bit noob but do you flash using FTP then edit the bios file? Or edit the bios file and flash with that edited file?

Im not quite understanding that bit exactly. How would one find the bios rom and edit it with HxD once its been flashed?

Im assuming thats how you guys did it?

[Phroster]

The BIOS rom, is the file you download from Gigabyte.

First edit the bios, flash that with FPT.

Then flash another time with an unedited BIOS rom. From inside the BIOS with Q-flash.

So you need 2 files, on with the edit, one without.

It kind of concerns me they gave you the F6 Beta bios, and it didn't fix anything. Hopefully they will work on it.
I also got a reply from them, they told me to put Windows boot in UEFI. But it's already in UEFI.
Although I clearly stated that the problem only occurs with XMP, support hasn't been that helpful for me.

[kamikazee]

Very frustrating!

The support isn't great. I was told it had something to do with my graphics card and that they "had replicated same bios revision with same memory and the restart was fine".

How can that be when its clear others are having this issue with the F5 bios and its clearly being caused only when XMP profiles are enabled. I have repeated myself a few times in support also. It can't have anything to do with any other setting or component as it simply never happens unless XMP is enabled. I have a mate with a Gaming 5 Z270X and the latest 'F6' for his board and he does not experience this problem. The F5 introduced 'Intel Optane Technology'. Any update after this has screwed the reboot process.

By the way if you check Gigabytes website you will see now there is a F7a beta bios available. F6 has actually replaced F5.

Guess what, I tried F7a also.

SAME ISSUE!

[Phroster]

The new one says Improve DDR compatibility.

But I think I will stay away from it, if it doesn't fix it for you.

But at least they seem to be working on it.

Thanks for letting me know you tried the new bios.

*Edit*

I checked the new F7a bios, I couldn't resist, but indeed it didn't fix the issue

[kamikazee]

Phroster when I saw improves DDR compatibility I was excited, i thought FINALLY a fix.

Yeah right, didn't do anything !

Its so annoying. I am actually wondering whether this 'behaviour' of the board and power being cut (shutdown) during the reboot process is actually causing any harm to my system? Its not normal and needs to be fixed.

I will keep at it with Gigabyte support, make sure you do too! And keep eachother posted in this thread.

Hopefully a fix comes soon.

[Phroster]

I got a new reply from Gigabyte support.

They are forwarding the issue to HQ.

So hopefully this will be fixed soon.

And I too worry that the reboot issue might cause problems with my hardware, especially mechanical HDDs.
It can't be good if you turn off/on the system allot. And with this bug that's exactly what is happening.

I will keep an eye on this thread here too.

[kamikazee]

Thats good to hear mate. Thanks for the update. Keep us posted!

I am still awaiting the latest response. Weekend still I guess. I will continue to re-iterate and make note of the fact of what your support assistant said!

[PvtJohnTowle]

Count me on this issue as I have same mobo and updated to BIOS F5 (which isn't shown on their support page,  goes from F4 to F6  )

There is a new one F7a   which is Beta but it doesn't mention this problem only about improving DDR compatibility.

[kamikazee]

I knew me and Phroster aren't the only ones with the issue.

Thanks for letting us know also! Yes weirdly F5 was pulled from the downloads section and replaced with both F6 and F7a. Confirmed it has happened on all 3 revisions. I have tried all 3! This issue is very annoying!

Am hoping that Gigabyte is more aware and are actively working on a fix!

Lets hope more and more people voice their experience with the latest mobo revisions.

[PvtJohnTowle]

I have logged a tech support job reference 386287 via their support pages and including a link to this thread on their forums... we will see how long it takes them to rectify this. Not acceptable really.

[PvtJohnTowle]

Here is the response from Gigabtye, which is less than satisfactory

Good day, :

If BIOS F5 is OK to clear your issue, please keep it because it is later than other bioses.

Best Regards,

[kamikazee]

Their support is very ordinary. As you can see the responses between all 3 of us are inconsistent and different. Phroster seems to have gotten them to escalate the issue so hopefully it can be fixed soon. It makes me realise how often I actually do restart my PC after installing, updating programs etc.

Can't be good with this power on/off business at that frequency.

I am still awaiting my response to the ticket from almost a week ago now....

[PvtJohnTowle]

Hi, :

We are so sorry that we misunderstood F5 as solution to you instead of F4.

We did some test to see any issue with BIOS F5, but could duplicate it on our tested motherboard.

Please refer to video clip here. https://drive.google.com/file/d/0B0H3m4pGV-DrSjlDZmdHeWVSRjg/view?usp=sharing

We also tested the latest bios Z270XGaming7.F6 , you can try to test it.

Have a nice day.


I have responded with this

DO you have XMP Profile enabled when you tested it? Of course it works when it is not enabled but when you do this problem occurs. please try again with XMP Profile 1 enabled.
I presume you mean "BUT COULD NOT DUPLICATE ON OUR TESTED MOTHERBOARD" I am overclocking my CPU as per your
instructions https://www.joomag.com/magazine/mag/0767815001483933769 where you stated to enable the XMP Profile 1 on page 2 of the guide

[Rapkix]

Hello guys. I have exactly same problem on my motherboard (little different model), but same thing. Model is : GA-Z270-HD3P . I really hope, there will be also new BIOS provided by Gigabyte on this model of motherboard. I just don't know. Should i make support ticket or something? Because it's really annonying and i really don't wanna brick any part of my rig.

[Rapkix]

Hello all guys. Today is out for my board (z270-HD3P) new bios F6 and it works flawlessly! No more strange shutdowns when i want reboot PC (even with XMP profile on). Check your download section on your motherboard site, maybe there is even for u also new BIOS to download. Greetz!