Gigabyte H81M-S2H

[owenmahamilton]

I just purchased a new computer with the motherboard listed as the subject of this thread running Windows 10 Home 64 bit. I've installed and updated all the applications on the motherboard CD that came with it and am having a problem that hopefully someone can solve for me please. When I go into the System Information Viewer and try and do anything with the fan controls the computer immediately turns off. Does anyone know if there is a way to stop this happening? Thank you.

[owenmahamilton]

I've opened a ticket with Gigabyte about this but in the meantime if anyone can help me I would really appreciate it, thank you.

[shadowsports]

You'll need to provide more information about your system.  Please provide complete specs.  The more information you can provide, the easier it might be for us to help.

This is likely a software fault, but I'm only guessing based on the limited info available.

[owenmahamilton]

Ok here are the full specs of the computer:

http://www.ebay.co.uk/itm/121917076186?_trksid=p2057872.m2749.l2649&ssPageName=STRK%3AMEBIDX%3AIT

[owenmahamilton]

Can anyone help me with this as Gigabyte are suggesting I reinstall Windows which seems to me to be rather unhelpful.

[shadowsports]

The computer has a 1 yr manufacturers warranty.  Any reason why you haven't called FreshTech UK?

Is the user you are installing software under an "admin" user?

If you updated the App Center and SIV from the web after installing what came on the CD, that could be the problem.  Sadly you are not the first user this has happened to.  You can uninstall (reboot) and reinstall from the CD, without updating or perform a system restore.  If this doesn't help...  call FreshTech.  You have warranty. 

[owenmahamilton]

Yes I have contacted the company I bought it from but I thought they might say contact Gigabyte so I tried doing that first before I contacted them but as I've had no satisfactory response from Gigabyte apart from telling me to reinstall Windows I contacted them and it's an issue they have never come across before so I'm just going to leave it uninstalled until someone can come up with a fix that actually works.

[shadowsports]

I'm running the version of App Center and SIV that came on my board's CD.  Works perfectly.  Its prompts to update when I open App Center, but I just ignore since what I have does exactly what I need.  I think you can see the correlation between what I suggested (rolling back) and what Gigabyte recommended...  reinstalling windows.  My suggestion is a lot less painful. 

For future, you might want to consider making full disk image back ups after an install of windows.  I usually make 3.  1 after install and activation (base), 1 after updates, and another after I've installed all of my software.  These get shelved for as long as I own a board.  It makes going back and recovering from problems or failures almost painless.  I can completely loose my system and recover in about 8 min.  Then going forward I make full disk image back ups about once a month.  I keep 3 images at a time and rotate older images out every few months.  Anything important is backed up to the cloud, as well as a second copy to an external disk connected to my NAS.  So I always have at least 2 if not 3 copies of important data.  There is no reason to sweat software or hardware failures.  They happen.  It also makes you less reliant on getting support from people who are usually more concerned about the initial sale than how you are doing during the warranty period.