Greetings,
Your USB 3.0 ports are backwards compatible with USB 2.0 so your printer should work when directly connected (no hubs, adapters or headers with incorrect pin out, etc) to any of the ports.
4 x USB 3.0 (USB 3.1 Gen 1)/2.0 ports (2 ports on the back panel, 2 ports available through the internal USB header)
8 x USB 2.0/1.1 ports (4 ports on the back panel, 4 ports available through the internal USB headers)
Have you verified the cable you are using is correct and working properly?
I am active on the Canon forums and have a fair amount of experience with many of their products.
![](https://i.imgur.com/UTNye4W.png)
Unfortunately, Canon USA does not provide support for non US products on its forums.
Downloads for your product are here:
https://www.canon-europe.com/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mg_series/pixma_mg2550s.html?type=software&language=en&os=windows%2010%20(64-bit)
Download / Installation Procedures
IMPORTANT: Be sure to connect your PC to the Internet while performing the following:
1. Click the link, select [ Save ], specify "Save As", then click [ Save ] to download the file.
2. The downloaded file will be saved in the specified place in the self-extracting form (.exe format ).
3. Double-click the downloaded .exe file. It will be decompressed and the Setup screen will be displayed. Follow the instructions to install the software and perform the necessary settings.
While I can confirm USB 3.0/2/0 support on your board, support for your canon product goes beyond the scope of this forum.