Serial stickers has came off.

[jjziets]

I'm so frustrated with Gigabyte right now. I have 4 RTX 3090s turbos and I noticed when I cleaned the workstation that the serial stickers were gone. With a lot of searching and praying, I found the stickers blown out of the case.

The GPUs were full of grease and dust so I cleaned them and want to put the stickers back but there are 16 possible combinations.

On the PCB there is a unique ID sticker that was not affected by the grease and heat.

So I logged a ticket on https://esupport.gigabyte.com/ asking them if they would help pair the numbers so that I can reattach the serial numbers to the correct GPU.

But it has been weeks and no help.

is there another way to get help from someone at Gigabyte?

[jjziets]

well, just one small correction, 3 stickers were blown off one was still partly attached but I did not think it would be such an issue and did not mark that GPU. so after cleaning the gunk that has accumulated I now sit with 4 stickers and 4 GPUs. Why is there grease coming out of the GPU! And why did they put a sticker on an alimimum back plate that they clearly know is going to get hot!

[shadowsports]

Greetings,
As far as I can recall, you are the first to mention this.  I am not aware of any card manufacturer that use grease on their cards.  Thermal paste yes.  Paste has a high heat threshold, and it would have to be overapplied or get extremely *hot* for a sustained period to come out.  Several of my cards have stickers with serial numbers on their backplates, but none have ever come off. Some are over 5 yrs old.