Questions about GIGABYTE products > Motherboards with Intel processors

Problem with Gigabyte GA-X38-DQ6 Motherboards and Win 2003 Server

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GB1:
Hi,

We have 12 x Gigabyte GA-X38-DQ6 motherboards - VER 1.0 (Bios version 7) all 12 are having the same problem...

We load Windows Server 2003 Standard Edition 32 bit + SP2 + latest windows updates - nothing else is loaded - all works fine.

As soon as we run DCPROMO (even in a standalone environment) OR as soon as we run SysPrep for Windows 2003 Server (even without having previously run DCPROMO) the HDD performance drastically suffers and we repeatedly get Event ID 507, 508 ,509 and 510 Performance Warnings

Example of a 509 Event:-

NTDS (604) NTDSA: A request to read from the file "C:\WINDOWS\NTDS\ntds.dit" at offset 303104 (0x000000000004a000) for 8192 (0x00002000) bytes succeeded, but took an abnormally long time (420 seconds) to be serviced by the OS. In addition, 0 other I/O requests to this file have also taken an abnormally long time to be serviced since the last message regarding this problem was posted 0 seconds ago. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.

The delay is most noticeable when copying any file from 400MB+ to the HDD.

Whilst we always experience the delays, we don’t always get the warning events.

Whenever the delays happen the units hang then eventually, come back to life.

Re faulty hardware, we have tried swapping out graphic cards, memory and HDDs - still no joy.

(All swapped out hardware were then tested on non Gigabyte motherboards without any problems).

Any ideas would be very much appreciated.

RuiPereira:
Hello GB1,

I have tested this issue with the following configuration:

MB:   X38-DQ6  (BIOS: F7)
CPU:   E6550
VGA:   8500GT
HDD:   Seagate 120GB
OS:   Windows Server 2003, Enterprise Edition 32 bit (SP2)

I first installed Server2003, after clean install I ran the HDtach tool which tests the HDD read/write speed.
After I got the results I installed syspred and ran the tool again, the results were similar no drop in performance was detected.
Can you please try to first install the intel INF drivers which can be download from the below link…

http://www.gigabyte.com.tw/Support/Motherboard/Driver_Model.aspx?ProductID=2760

Also, can you please explain how you setup and downloaded the sysprep from?

Thank you

GB1:
Hi,

Many thanks for your response.

I too had similar HD Tach results.

Re the download - Sys Prep was downloaded from:-
http://www.microsoft.com/downloads/details.aspx?FamilyID=93f20bb1-97aa-4356-8b43-9584b7e72556&DisplayLang=en

A standard factory re-seal was performed.

No benefit or change resulted from downloading the intel INF drivers from:-
http://www.gigabyte.com.tw/Support/Motherboard/Driver_Model.aspx?ProductID=2760

A few other things:-

We are using Windows Server 2003, Standard Edition 32 bit (SP2) not the Enterprise Edition.

We have also removed all drives except one - There is now drive 0 only, with 1 partition - The page file is of a fixed size 4,092 MB

We have 1 large file, which is 1GB on the C Drive, we copy it back to the C Drive - this takes approx 30 seconds

We then run Sys Prep - and run the same file copy test - it now takes approx 155 seconds

Regards

runn3R:
Hello GB1

We got a windows hotfix file from the link you provided, however there is no option for any standard factory re-seal, please give more details on this (Exact setup procedure to get the re-seal tool). As you are using Windows Server 2003, Standard Edition 32 bit (SP2), can you kindly try if such issue occurs when switching to SP1? Just want to make sure it is not OS related, thanks. Can you also provide with Seagate hard disk model you are using ?

Best Regards
Andrew

GB1:
Hi,

Many thanks for your response.

A few things.

1 - We have now also tested this with 2003 Server Enterprise as well as the Standard Edition. We have also tested without Service Pack, with Service Pack 1 and with Service Pack 2 - we still get the same problem in all 3 cases.


2 - Re your query "however there were no option for any standard factory re-seal" - You do not have to run a SysPrep to see this problem.  Simply do the following instead...

- Run cmd DCPROMO and set up PC as a Domain controller.


3 - If you do want to test the boards with SysPrep, you have 2 Options:-

(NB You cannot deploy preconfigured domain controllers by using image-based installation with Sysprep)


At SP1 stage...

- http://www.microsoft.com/downloads/details.aspx?FamilyID=a34edcf2-ebfd-4f99-bbc4-e93154c332d6&DisplayLang=en
- Download WindowsServer2003-KB892778-SP1-DeployTools-x86-ENU.cab
- Extract cab file
- Double click sysprep.exe
- Simply select Re-Seal (click the bottom button)


AT SP2 stage...

- http://www.microsoft.com/downloads/details.aspx?FamilyID=93f20bb1-97aa-4356-8b43-9584b7e72556&DisplayLang=en
- Download to the root of C: WindowsServer2003-KB926028-v2-x86-ENU.exe
- Run cmd - goto C drive and type WindowsServer2003-KB926028-v2-x86-ENU.exe /x
- Extract Files to C:\Temp
- Within C:\Temp\SP2QFE will be deploy.cab
- Extract cab file
- Double click sysprep.exe
- Simply select Re-Seal (click the bottom button)


Re drives:-

We have had this problem with all 3 of the following drives:-
Seagate 31000340AS
Seagate 3400832AS
Hitachi HDS722525VLSA80


As mentioned before - there is no other software on the PC.

Please note, the copying of the files merely illustrates the freezing of the PC - I do not beleive they are necessarily the cause of the freezing.

Regards

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