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GA-880GA-UD3H - unlock cores on Phenom II 555 BE

Dark Mantis

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Re: GA-880GA-UD3H - unlock cores on Phenom II 555 BE
« Reply #60 on: October 12, 2010, 08:59:26 pm »
Where/who did the reply come from? ???
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proxy

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Re: GA-880GA-UD3H - unlock cores on Phenom II 555 BE
« Reply #61 on: October 13, 2010, 03:54:36 pm »
My update from the staff is that they are backing out a little bit.

Quote
In my personal opinion, sending your CPU and MSI board is very complicate for both you and me. Would it be ok for you, if just keeping your current issue aside for a while?
Let's just simply wait until someone else complains again in somewhere else with the similar issue. Till then, our HQ colleagues might be trying to get a possible solution for it.

On the other hand, they are trying to arrange something via the Dutch Technical staff (why did I get the German???  ???)
(I also having troubles with booting from USB )

So you're saying I should open a support ticket with Gigabyte and complain about the same issue?

Dark Mantis

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Re: GA-880GA-UD3H - unlock cores on Phenom II 555 BE
« Reply #62 on: October 13, 2010, 03:57:01 pm »
Yes I think that the more weight that is brought to bare the more chances of getting something sorted out.
Gigabyte X58A-UD7
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b_force

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Re: GA-880GA-UD3H - unlock cores on Phenom II 555 BE
« Reply #63 on: October 13, 2010, 10:49:21 pm »
My update from the staff is that they are backing out a little bit.

Quote
In my personal opinion, sending your CPU and MSI board is very complicate for both you and me. Would it be ok for you, if just keeping your current issue aside for a while?
Let's just simply wait until someone else complains again in somewhere else with the similar issue. Till then, our HQ colleagues might be trying to get a possible solution for it.

On the other hand, they are trying to arrange something via the Dutch Technical staff (why did I get the German???  ???)
(I also having troubles with booting from USB )

So you're saying I should open a support ticket with Gigabyte and complain about the same issue?
A very BIG YES!!

@ Dark Mantis
I'm quoting the reply from the technical staff  ;)
« Last Edit: October 13, 2010, 10:50:33 pm by b_force »
There are few laws more precise than those of perfect molecular chaos

Dark Mantis

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Re: GA-880GA-UD3H - unlock cores on Phenom II 555 BE
« Reply #64 on: October 14, 2010, 11:04:40 am »
@ Dark Mantis
I'm quoting the reply from the technical staff  ;)

Personally I think it is a very poor show to send an answer like that to a customer with a problem ::) Very unprofessional.
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

b_force

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Re: GA-880GA-UD3H - unlock cores on Phenom II 555 BE
« Reply #65 on: October 14, 2010, 12:50:50 pm »
@ Dark Mantis
I'm quoting the reply from the technical staff  ;)

Personally I think it is a very poor show to send an answer like that to a customer with a problem ::) Very unprofessional.
Yes, but I just don't understand the reaction from that guy.
First he told me I can send my motherboard for investigation and after that he told me this.
Maybe he was to quick in answering and his manager told him that it was not an option or so??
There are few laws more precise than those of perfect molecular chaos

proxy

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Re: GA-880GA-UD3H - unlock cores on Phenom II 555 BE
« Reply #66 on: October 16, 2010, 08:08:13 pm »
Alright, I've been very busy at work the last few days, but I'll create a Gigabyte support ticket this weekend.  If that was the official response from Gigabyte then I'm severely disappointed after what seemed to be a very positive start on finding a resolution to this problem.

I've much preferred using Gigabyte boards for builds over the last 2 years and would hate to have to switch over; I'm not a fan of AMI BIOS either  :-\.
« Last Edit: October 16, 2010, 08:15:06 pm by proxy »

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Re: GA-880GA-UD3H - unlock cores on Phenom II 555 BE
« Reply #67 on: October 20, 2010, 02:51:45 pm »
Gigabyte Support has responded to the ticket I created earlier:

Quote
Dear customer,
Not every processor can be unlocked. 555 BE black edition processor has not validated on this board, please test with non black edition processor.
Refer to this web for processors which are validated on mother board.
http://www.gigabyte.com/support-downloads/cpu-support-popup.aspx?pid=3425

Best regards,

Gigabyte technical support team.

So if I understand the stance Gigabyte has taken on this issue, it's that in their list of supported CPUs the 555 Black Edition is not supported by the board officially, so there will be no forthcoming assistance or solution.  There should be no fundamental difference in a BE and non BE processor, other than an unlocked multiplier.  If you look at the Gigabyte list none of the processors listed have a BE tag, even processors like the 955 that only comes in Black Edition.  So at best they are referring to compatibility list that has errors, or at worst they are using this stance that black editions aren't mentioned as an easy out to shrug this issue off.

Here is the ticket response I sent:
Quote
Hello,

Thank you for your timely response.  I understand that not every processor can unlock stably, as there was likely a reason additional cores were disabled by AMD.  The issue here isn't stability, but a complete inability to recognize disabled cores that are there for a fact.  Actually the Core Unlock feature in the BIOS does not work at all on the CPU and only allows for disabling of one of the two AMD enabled cores.

I understand that the supported processor list for the motherobard doesn't explicitly state the Black Edition [BE] of the x2 555.  I would like to know what the fundamental differences in architecture is between a regular x2 555 and a x2 555 BE, since both CPUs are exactly the same, except the BEs have unlocked multipliers.  I would also point out that strictly Black Edition processors are found on the same list with out Black Edition being explicitly stated to denote them as special or this difference as significant, e.g. 3 models of the x4 955 are listed at the top of the list that are only available as Black Editions, i.e. there is no such thing as a non-Black Edition x4 955.

I was initially very enthusiastic about the responsiveness of Gigabyte after posting on the Gigabyte Support forums, but from the subsequent responses, and the response to this support ticket, I must say I am now quite disapointed.

Am I to understand that Gigabyte has chosen to use the lack of explicit BE tags on their supported list, although there clearly are BE processors on there that are not explicitly denoted as such, as the basis for refusing any support on this issue?  Can I expect any further investigation on this issue, or is there no point in following up with requests for a solution?

Regards,
Richard


I've already delivered the system to the user as is, I mean it's fine as is.  If you buy a dual core you get a dual core.  If the Core Unlock functionality worked and I couldn't unlock any additional cores fine.  But having the Core Unlock feature itself not work is a different matter, and a bit annoying.  I understand that Gigabyte does its best for its customers, and they can't take time to handle every little issue and complaint.  However, the responses from them to date on this issue have been subpar.
« Last Edit: October 20, 2010, 04:50:03 pm by proxy »

Dark Mantis

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Re: GA-880GA-UD3H - unlock cores on Phenom II 555 BE
« Reply #68 on: October 20, 2010, 03:33:38 pm »
I must admit that the reply is sadly lacking in substance and really just a "pass the buck" stance. An easy get out. As you say technically what difference does it make whether a CPU is classed as Black Edition or not. I do feel that the least they could have done was give a good, rational explantion of why it wouldn't work. :-\
« Last Edit: October 20, 2010, 03:46:17 pm by Dark Mantis »
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absic

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Re: GA-880GA-UD3H - unlock cores on Phenom II 555 BE
« Reply #69 on: October 20, 2010, 03:47:56 pm »
Well, what can I say? My own understanding is also that the X2 555 BE only differs from the X2 555 by having the multiplier unlocked.

A quick Google search throws up a lot of links of these BE X2 555 CPU's having their cores unlocked, here are just 3 of them:
http://www.anandtech.com/show/2927
http://www.extremeoverclocking.com/reviews/processors/AMD_Phenom_II_X2_555_Athlon_II_X4_635_14.html
http://www.pureoverclock.com/article905.html

So it can be done.

Come on Gigabyte, what are you playing at?
Remember, when all else fails a cup of tea and a good swear will often help! It won't solve the problem but it will make you feel better.

Dark Mantis

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Re: GA-880GA-UD3H - unlock cores on Phenom II 555 BE
« Reply #70 on: October 20, 2010, 03:52:15 pm »
I think in your place I would send a folow up question along the lines of "Please pass this to someone who can understand the question before answering!"
Gigabyte X58A-UD7
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Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
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i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

proxy

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Re: GA-880GA-UD3H - unlock cores on Phenom II 555 BE
« Reply #71 on: October 20, 2010, 06:06:58 pm »
I think in your place I would send a folow up question along the lines of "Please pass this to someone who can understand the question before answering!"

 :D I just might have to do that, although I think I'll hold off until I get a response.  Not quite at that snarky a stage yet  ;).  Gigabyte Support response time is 1 day or so judging by my experience so far, and they've been polite enough albeit not very helpful, so we'll see.

Like you said, a clearer answer was expected.
« Last Edit: October 20, 2010, 06:07:42 pm by proxy »

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Re: GA-880GA-UD3H - unlock cores on Phenom II 555 BE
« Reply #72 on: October 20, 2010, 06:55:27 pm »
Looks like we have an answer:

Quote
Dear customer,
Architecture between a regular x2 555 and a x2 555 BE may the same but the boot stepping the core code not the same, Since AMD release massive type processor, we need to validate each one on mother board and provide the cpu support list on web. X2 555BE is not on the supported list, thus it's hidden core may not be recognize and unlock by bios. Please using cpu which was validated on mother board. Thanks for your understanding.

Best regards,

Gigabyte technical support team.

For now colour me soured on Gigabyte.  Heck even MSI worked their tail ends off to get their 890GX board up to snuff, and that was back in April.  I'm too busy with work to have a proper bout with support.  I'll have to compose a response later, feel free to leave suggestions  ;).

absic

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Re: GA-880GA-UD3H - unlock cores on Phenom II 555 BE
« Reply #73 on: October 20, 2010, 07:24:15 pm »
So basically Gigabyte are now blaming AMD for releasing too many different processors.

Well, at least we now know what the problem is...... Gigabyte needs to employ a few more people to develop and write BIOS code.
Remember, when all else fails a cup of tea and a good swear will often help! It won't solve the problem but it will make you feel better.

Dark Mantis

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Re: GA-880GA-UD3H - unlock cores on Phenom II 555 BE
« Reply #74 on: October 20, 2010, 08:04:52 pm »
I am sure they would if they could have them on the same terms and conditions as us..............FREE for long hours ;)
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy