Posted by: b_force
I think I'll just send the Gigabyte board back to the tech staff.
See what they can find and I'll see it from there.
I'd be very curious to know what happens if and when you do send that board in b_force, please do keep us updated.
It's perplexing to me the way Gigabyte has handled this whole issue. I mean saying you're not going to offer support for this issue is one thing, but the way in which some support staff chose to respond leaves me at a loss. The inaccurate and inapplicable excuses stemming from ignorance or lethargy, to responses consisting of outright hostility and disdain for customers is just baffling.
Having recently dealt with Asus support I can tell you the difference was stark, night and day stuff. In the last month I've also dealt with Hitachi, OCZ (twice), Corsair, and Logitech, and I can tell you they went above an beyond their support policies for resolutions, and in the one situation when they couldn't (an OCZ issue) they did everything feasibly in their power to do, and offered their regrets that they couldn't do more.
It's been said here before about Gigabyte, excellent products with spotty to horrid support. Their Customer Service department is shooting Gigabyte in the foot, IMO, and doing a dis-service to the hard working and talented engineers, testers, developers etc. in the rest of the company.