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gigabyte competence

ruggb

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gigabyte competence
« on: August 18, 2010, 10:29:53 pm »
based on the past 4 or 5 questions I have asked Gigabyte "no technical support (NTS)", I am surprised this company is still in business.

here is a definition of insanity ->>   asking Gigabyte for technical information RE their motherboards -- THEN asking again hoping to get an answer to the question you actually asked.

Does anyone have a suggestion as to what MB I should buy next so that I can get real support answers to my questions and not BS???????????????

I guess this also explains why they put a totally ridiculous heat sink on a northbridge and then tell you the MB is overclockable. No one has ever accused them of having brains. At NORMAL speed my northbridge HS is already at 60°C WITH A SMALL FAN. At 300mHz FSB it runs just fine with NO voltage increases until I can boil water on the HS, then I get memory errors. Yes that is correct 100°C and NTS won't tell me what temp I should be concerned about.

They also have no clue as to why the BIOS info RE the memory is wrong - it must be the way I have the board configured is their answer.

If you want info - DON'T ASK GIGABYTE - THEY ARE WORSE THAN USELESS.

BTW - I just bought a Thermalright northbrige HS - the tall one. If you have issues with a GB MB, I would highly recommend this. My temp is now 45°C and it is running at 300MHz with no fan directly on it and no voltage increases except for the ram which is speced for 2.0volts.

If the jackas es would have pointed to this the first time I asked it would have saved me a LOT of time and grief RMAing ram and the cost of another MB while I returned this one to have them tell me it was NPF.

MY NEXT MB IS NOT GOING TO BE A GIGABYTE>>>>>>>>>>>>>>>>>>>




Dark Mantis

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    • Dark Mantis
Re: gigabyte competence
« Reply #1 on: August 18, 2010, 10:37:41 pm »
That was your first mistake expecting GTS to answer your question. ;D

You should have saved a lot of time, money and heartache by coming onto the forum straight away. There are many people on here who could have helped you and in fact we are getting people buying Gigabyte boards primarily because of the good service we give. There has even been talk about getting rid of the GTS and using the forum as a primary troubleshooting service.

Anyway I hope you are sorted out now, if not we will do our best to help.
DM
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy