X58A-UD3R takes 30sec to wake from S3

[Dark Mantis]

As you say it is a well logged stumbling block. I have had a few little niggles myself recently but I don't use it that much.

[Wonderwrench]

If that't the case maybe you would do well to invest in an UPS to maintain your power should an outage occur.

I appreciate the suggestion, but I don't like having to buy extra hardware just to work around a software flaw. (A UPS would also help with unexpected power failures while the PC is in use, but that's too rare an occurrence here for me to worry about.)

Anyway, I've now identified the source of the problem. When I disable the USB3 controller in the BIOS, the PC resumes properly from hybrid S3/hibernate even if the power is turned off while the PC is in S3. I've already got the latest NEC USB 3.0 driver (2.0.4.0 2010-07-22) from the Gigabyte product web page, so I'll report it as a driver bug.

Yup I did some testing and your right on the money. I hope a driver or bios update will fix this as all claimed functions need to work. BTW after disabling the the USB3 controller in the bios windows resumed using the same hibernate data that previously failed. Just for fun I tried to reproduce a no boot using hibernate but it booted right up even though I had cycled the PSU power switch. Weird as I would have guessed it would have also failed with the USB3 controller enabled in the bios.
 
Bill

[Dark Mantis]

Ah, the joys of being early adopters

[Gary123]

Anyway, I've now identified the source of the problem. When I disable the USB3 controller in the BIOS, the PC resumes properly from hybrid S3/hibernate even if the power is turned off while the PC is in S3. I've already got the latest NEC USB 3.0 driver (2.0.4.0 2010-07-22) from the Gigabyte product web page, so I'll report it as a driver bug.

Yup I did some testing and you're right on the money. I hope a driver or bios update will fix this as all claimed functions need to work.

If you have a moment to relay the bug to Gigabyte, they might take it more seriously if they get multiple reports (I've already sent them one).

BTW after disabling the the USB3 controller in the bios windows resumed using the same hibernate data that previously failed. Just for fun I tried to reproduce a no boot using hibernate but it booted right up even though I had cycled the PSU power switch. Weird as I would have guessed it would have also failed with the USB3 controller enabled in the bios.

Good to know. I wondered about that too but wasn't motivated enough to test it.

[Gary123]

By the way, station-drivers has a newer (2.0.20.0 WHQL) driver for the NEC USB3. I installed it this morning following a 0x9 crash during S3 (DRIVER_POWER_STATE_FAILURE, the first crash of any kind I've had since installing the X58A-UD3R nine days ago). No problems so far (I'm not actually using those ports yet), but I haven't tested to see if the new driver fixes the hybrid-power-off problem.

[Wonderwrench]

If you have a moment to relay the bug to Gigabyte, they might take it more seriously if they get multiple reports (I've already sent them one).

I did just that today. Lets see how long it takes for them to fix it. See copy of my explanation below.

Hybrid sleep aka STR+hibernate fails to resume if the USB 3 ports are enabled in the bios but only after a power interruption while in Hybrid sleep. I've already got the latest NEC USB 3.0 driver (2.0.4.0 2010-07-22) from the Gigabyte website installed. This happens with or without any devices plugged into the USB 3 ports.

To reproduce this problem S3 and USB 3 must be enabled in the bios.
Hybrid sleep must be enabled in windows. USB 3 driver above must be installed. From within Windows 7 64 bit give windows the sleep command (in my case the sleep button on my keyboard). Once the PC is off turn the PSU switch off for 1 minute and then back on. Now attempt to resume from Hybrid sleep. All you will get is a blinking cursor. If you force a power down by holding the power switch in for four seconds then power up and jump into the bios and disable the USB 3 ports. Then save and exit, windows will resume just fine using the same saved hibernate data. I tried to duplicate this problem using regular hibernate but it does not have problems resuming after a power interruption even with the USB 3 ports enabled in the bios. I would guess this is a bios issue of possibly a USB 3 driver issue.

Note normal S3 aka STR works fine on its own (I know it can't recover from a power loss) even with USB 3 enabled in the bios.

Thanks for your time
Bill     

[Wonderwrench]

If you have a moment to relay the bug to Gigabyte, they might take it more seriously if they get multiple reports (I've already sent them one).

I did just that today. Lets see how long it takes for them to fix it. See copy of my explanation below.

Hybrid sleep aka STR+hibernate fails to resume if the USB 3 ports are enabled in the bios but only after a power interruption while in Hybrid sleep. I've already got the latest NEC USB 3.0 driver (2.0.4.0 2010-07-22) from the Gigabyte website installed. This happens with or without any devices plugged into the USB 3 ports.

To reproduce this problem S3 and USB 3 must be enabled in the bios.
Hybrid sleep must be enabled in windows. USB 3 driver above must be installed. From within Windows 7 64 bit give windows the sleep command (in my case the sleep button on my keyboard). Once the PC is off turn the PSU switch off for 1 minute and then back on. Now attempt to resume from Hybrid sleep. All you will get is a blinking cursor. If you force a power down by holding the power switch in for four seconds then power up and jump into the bios and disable the USB 3 ports. Then save and exit, windows will resume just fine using the same saved hibernate data. I tried to duplicate this problem using regular hibernate but it does not have problems resuming after a power interruption even with the USB 3 ports enabled in the bios. I would guess this is a bios issue of possibly a USB 3 driver issue.

Note normal S3 aka STR works fine on its own (I know it can't recover from a power loss) even with USB 3 enabled in the bios.

Thanks for your time
Bill    

I received a reply from Gigabyte today and they claim they can't reproduce the problem. Here is their reply.

Dear Customer

Our team had attempted to replicate your issue without any success, we tested with the below configuration:

1. Set USB 3.0 Controller as enable in BIOS and enable Hybrid sleep in Win7
2. Put the PC to sleep mode.
3. Once the pc powers down, we turn off the PSU switch
4. After few second we turn on the PSU switch and power on the system
5. The system will then show the POST screen, continue with “Resuming Windows” and successfully loads into Windows.

Please provide us with procedure to replicating your issue
Do provide your system configuration as well

Hey Gary123 did you get a reply back from Gigabyte yet?

Bill

[Dark Mantis]

Hey Bill you must be special! They actually read your question and answered in English that makes sense

I expect everyone will be getting that answer now they have copied it to the clipboard

[Gary123]

Bill, they told me the same thing. I wonder if they're using different BIOS or drivers, but I haven't asked them yet.

[Diablito]

wow! I can't believe they've known about the USB3-RESUME FROM S3 HIBERNATION issue since October of last year and still no firmware or driver update has been released to address this flaw. My setup is fairly simple. One hard drive, 1 DVD drive, 12gb ram and an ATI HD5700 video card and Windows 7 64-bit. I don't have a problem reproducing the issue. I don't understand why Gigabyte does.

The issue is fairly straight forward and it's happening to more people than myself and not only this board from what I see.

All these threads report what seems to be the same issue:

http://forum.giga-byte.co.uk/index.php/topic,3866.0.html
http://forum.giga-byte.co.uk/index.php/topic,3721.0.html
http://forum.giga-byte.co.uk/index.php/topic,4101.0.html

 

[Dark Mantis]

I do find it unusual in the Gigabyte always traded on their fast and excellent driver updating and that is one of the reasons I decided to move over to Gigabyte from Asus. There have been a couple of cases recently which have not been dealt with as well as we could have hoped.

[Diablito]

Just in case anyone needs this. Resume from hybernate/hybrid sleep was recently fixed with a USB 3 driver update.

You can see it here:

http://forum.giga-byte.co.uk/index.php/topic,3866.msg52045.html#msg52045

[Dark Mantis]

Thanks for the heads up there Diablito. I am sure there will be other members who find themselves in a similar position.