GA-X58A-UD3R ver2: cpu heats up in bios, 6gb ram 4 usable

[Dark Mantis]

This sort of thing is always a problem when there is a third party involved. I should think that as you can prove ownership you would have a good case for contacting Gigabyte directly and see what they say.

[briligg]

Well, tech support and sales are looking into it, so that´s hopeful.
I know this forum isn´t for this kind of thing. Thanks for your 2 cents. I guess it is a good sign that inquiries like this don´t crop up here.

[Dark Mantis]

No, Gigabyte, like any large company have their faults but on the whole make good products and treat their customers well.

[briligg]

Well, now i have my new motherboard, and it is working like a dream. All the ram shows up, cpu is 59c after some time working in photoshop testing it out a little, fan at 1500 rpm. Until i did that, the cpu was at 47c and its fan was spinning at 1200rpm. Life is good.

My theory about the whole 'banged corner' spiel the store rep got into was that he didn't want to go into the whole thing with me about how they don't diagnose things themselves,  they just send them on, and because of the border Gigabyte wasn't going to get the rma for 2 weeks, and they weren't going to send a replacement until Gigabyte gave the ok. Rather than just saying that, the rep decided to pull out an all-purpose excuse. I sure wish he hadn't. Anyhow, as soon as Gigabyte had the board, the store sent out a replacement.

One last thing, i have to say i've received much  better tech support in this forum than i did in the Asus forums. Quicker responses, better information, just generally better.

[Dark Mantis]

Yes well I brought the experiences from the Asus forums with me when I came here from them and tried to only use the good parts I am still trying to improve on a few things but we are getting there slowly and there is a good team here. Glad you enjoyed the visit and got everything sorted.