Official GIGABYTE Forum

RMA

RMA
« on: February 08, 2011, 07:39:21 pm »
Your company refuses my Rma on DOA GA-P67A-UD7 you say go through supplier. Being waiting week now for call back from my wholesaler. Left 4 messages there RMA dept says I have to go through there manager and I am not getting call back. I always liked your RMA proccess never had problem till now. Always dealt with your company for RMA's as got better service. Until now, now i seem to be stuck with DOA motherboard. Not happy you have now lost my business. have a good day

Dark Mantis

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Re: RMA
« Reply #1 on: February 08, 2011, 08:05:09 pm »
I am afraid that you haven't helped yourself in that I don't even know what location in the world you are in and so cannot help with your problem. If you would care to either post here or update your profile with the relevant information I will see what can be done.
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

Fatman

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Re: RMA
« Reply #2 on: February 09, 2011, 01:41:11 am »
I had a very similar issue here in Australia, except my retailer excepted my RMA for my motherboard and gave me the runaround with "Oh it's up to the distributer to fix it." So I rang the distributer and they said it was up to the place of purchase to either repair or replace it. So after a few months of getting duck shoved from one place to the other I threatened legal action and put in to my retailer a letter of demand to get the legal stuff started. So then the retailer gave me a replacement board which was not only used but a different version and an X38 instead of a X48. They told me that I had to except this as my board and tough s*** for me!!! I rang Gigabyte Australia and spoke to a very nice man who listened to my story and he told me that Gigabyte will NEVER give back a 2nd hand board if they can't repair yours, they will ALWAYS give you back a brand new board the same and revision you purchased, or if they can't, they will give you the next board up!! So keep that in mind. Anyway I think (pretty sure) that with the recall of ALL the P67 boards due to the intel fault with the SATA II controller, Gigabyte will take back all boards wether dead or not!!!!!!!!! Good luck hope this helps.
« Last Edit: February 09, 2011, 02:31:11 am by Fatman »

Re: RMA
« Reply #3 on: February 09, 2011, 03:28:53 pm »
I am in BC Canada

Dark Mantis

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Re: RMA
« Reply #4 on: February 09, 2011, 03:58:23 pm »
Thanks for posting your location, but obviously we don't cover Canada from here as this is a UK forum. I don't know if you have a Canadian Gigabyte Centre but if not try contacting GGTS and see if they can help.

Just enter your email address and click on the language of choice.
GGTS   http://ggts.gigabyte.com/

As a matter of interest why did the company decline the RMA ?
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

Re: RMA
« Reply #5 on: February 09, 2011, 04:52:02 pm »
It is out of the united states they have no rep. in canada have to do all through the US

Dark Mantis

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Re: RMA
« Reply #6 on: February 09, 2011, 05:02:23 pm »
Oh I see. I would have thought that somewhere the size of Canada would have had it's own centre.
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy