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GA-H55N-USB3 USB 3.0 ports not working at all

GA-H55N-USB3 USB 3.0 ports not working at all
« on: May 22, 2011, 03:56:17 pm »
Built this rig around 3 months ago. All been fine up until a few days ago when the user reported that skype was no longer working.

A logitech webcam with integrated mic is plugged into one of the usb 3 ports. What has happened is that the usb 3 ports have stopped working altogether, so even usb 2 devices such as the webcam do not work. The webcam works fine in the usb 2 ports.

I have checked in the bios - the usb 3.0 chip is enabled. Windows device manager simply does not see the renesas usb 3.0 any more.

Any ideas or has it just died?

Thanks

Dark Mantis

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Re: GA-H55N-USB3 USB 3.0 ports not working at all
« Reply #1 on: May 22, 2011, 05:03:41 pm »
Hi

I would suggest clearing the CMOS and then loading Optimised BIOS Defaults followed by any other tweaks that you want to make. After that try reloading the latest drivers for the USB3 and hopefully that will cure it.
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
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3 x 27" Iiy

Aussie Allan

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Re: GA-H55N-USB3 USB 3.0 ports not working at all
« Reply #2 on: May 22, 2011, 05:40:29 pm »

 Yes I agree with DMs advise .... not exactly off topic but could be mixed in with your problem....... the Logitech software applicable with/to skype and the Logitech webcam (I have the Karl Zeiss 9000 web cam) can be really persistent requesting you download there software, There latest stuff caused numerous conflicts to my system some months ago, lucky for me I noticed the download/update right before things went tits-up with a apple keyboard and the applicable USB dongle........might be worth remembering if the Bios reload has no effect.

 Aussie Allan 
i7-4790K @4.8GHz 24/7 water clock
MSI XPower AC
32GB corsair  2666Mhz
 GTX-1070Ti full cover
Lange DDC elite pump
G changer360 Rad x2
Phobya 450 balancer
W10 Pro-64
Zigor 2000 UPS
1x500GB for clone
6x2tb- raid5-Storage
C: Evo 970 Pro 512gb
Scratch:Evo 970 Plus 512gb

Re: GA-H55N-USB3 USB 3.0 ports not working at all
« Reply #3 on: May 22, 2011, 06:57:43 pm »
Thanks for the idea but didn't work. Guess the renesas chip may have died?

Aussie Allan

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  • A yoyo uses all three fundermental laws of phisics
Re: GA-H55N-USB3 USB 3.0 ports not working at all
« Reply #4 on: May 22, 2011, 07:22:32 pm »

 Have you stressed it with any USB toys, you could see if there's any power at all coming through the port....if not ....It's an rma deady! :-\

 Aussie Allan
i7-4790K @4.8GHz 24/7 water clock
MSI XPower AC
32GB corsair  2666Mhz
 GTX-1070Ti full cover
Lange DDC elite pump
G changer360 Rad x2
Phobya 450 balancer
W10 Pro-64
Zigor 2000 UPS
1x500GB for clone
6x2tb- raid5-Storage
C: Evo 970 Pro 512gb
Scratch:Evo 970 Plus 512gb

Dark Mantis

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  • 10typesofpeopleoneswhoknow binaryandoneswhodont
    • Dark Mantis
Re: GA-H55N-USB3 USB 3.0 ports not working at all
« Reply #5 on: May 22, 2011, 08:52:09 pm »
The only other thing to try is disable all the power saving modes in the BIOS along with the ESATA and see if that makes it appear.
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy