Damaged cpu socket

[moorhen2]

Hi again,i PM'd runn3R as advised,but as of yet not had a reply,also still waiting for a reply about my support ticket i submited to Giga UK,so do i just wait or what else can i do,??

[Dark Mantis]

Hi again,

Just have to wait now I'm afraid. Sometimes there is no other option.

[moorhen2]

Thanks Dark Mantis,just had an email from Gigabyte,asking for me to send email with information to returns@gigabyte.co.uk,so things are moving along,just need to wait for a reply from them now.

[Dark Mantis]

They normally work quite fast especially from this point on. Good luck.

[runn3R]

Hi moorhen2

I have tried to send you PM but received following message: "The email account that you tried to reach is disabled"
Anyway it's good to hear that you've received reply already from UK GGTS.

[moorhen2]

Thanks again guys,RMA now in progress as of today,just have to wait and see what Giga can do for me,if it means a new CPU socket,then so be it,just happy i should be able to get it fixed and happy to pay whatever it costs.

[Dark Mantis]

It should all get sorted out fairly soon now then. The Gigabyte lads are pretty much on the ball up there.

[moorhen2]

Hi guys,can anyone tell me if Gigabyte acknowledge reciept of RMA,as it has been over a week since the board was delivered to them,going by royal mail tracking they recieved the board on Wednesday the 2nd,but i have not heard anything as to what is hapening.

[Dark Mantis]

The short answer is no, I'm afraid. AS long as you sent it by a traceable courier then you have no problem and I expect it is being looked at right now. Depending on the workload it can take several weeks to get it back to you and often there will be no description of what has been carried out so you would need to ask specifically if you want to know.

[moorhen2]

Just recieved e-mail from Gigabyte about my RMA,board has been repaired,ie broken/bent cpu socket pins replaced/repaired,no charge,and i will have it back tomorrow.That is fantastic,great service from Gigabyte,and thanks again for all the help from you guys on this forum.

[teknology9]

Hi,

That's great news and worth the wait......it makes you want to buy more of there products doesn't it?


Teknology9

[moorhen2]

I know this is off topic,but can anyone tell me if this board is "Discontinued",many online retailers have no stock,and some saying end of line or discontinued,is this a fact,if so,why are they discontinued.Thanks for you help.

PS recieved my board back today,very pleased.