i have mail... this is what i got of them... i have to pay 30p for delivery...
We urge all private users to read the attached PDF documents before proceeding with a RMA request and be fully aware of our terms and conditions. There are no exceptions to these terms. Thank you.
Proof of purchase such as a invoice must be sent prior to receiving a RMA returns number. This can be done when returning the filled in form. If no invoice or proof or purchase can be attached, then 2 photo images one showing model name the other showing the serial number must be produced. If neither of these 2 options are available, then your request will be rejected and you are requested to approach your original seller for RMA service. For replacements/refunds you are required to contact original seller in the first instance as GBT Tech do not sell direct to the public.
Please also note before proceeding: GBT Tech Ltd Do Not automatically replace any items requested for RMA unless they are non repairable by our engineer under warranty. Our RMA Policy is Standard and is for fix/repair only under normal circumstances. If we do replace any item, the process takes a further 7-10 days. (Two working weeks).. If you live in the Republic of Ireland a fee of 30GBP is charged to cover our costs of sending the goods back by UPS insured courier. This is not a charge for repair. This charge is payable by cheque or postal order only made payable to: GBT Tech Co Ltd and must be sent with the item. There is no fee if you live in the UK .
Please fill in the attached indirect customer RMA excel form as indicated by the bold blue "
" and re-submit back to us for a returns number which will be sent upon return of this form with further on-screen instructions. The customer is responsible for sending in their goods. For single items, we recommend Recorded first class post.
All RMA numbers are issued within a 24hr period unless requested for after 5.30pm on Friday’s and on bank holidays and at Christmas. If you have not received your RMA number within 72hrs, please re-apply. Please be aware the returns dept is not the repair dept and does not directly repair items sent in. In some cases RMA repairs are backed up by photo evidence of a item working.
Current turnaround time on single items is between 2-5 working days depending on nature of the fault(s) and our engineer’s stock of components chips etc required for repair. The returns dept is open for phone/e mail contact 08.30am to 17.30hrs Monday to Friday but does not give any technical advice/solutions.
By requesting and completing our RMA form for a returns number indicates you agree to our terms for RMA service..
Regards
Returns Dept
