Official GIGABYTE Forum
Questions about GIGABYTE products => Motherboards with AMD processors => Topic started by: mosam8 on October 27, 2017, 10:30:12 pm
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Hello,
I installed a new CPU (A10-7890k) and I started having BSODs (KERNAL SECURITY CHECK FAILURE). At first, I assumed it was a driver issue, but it still persisted after updating everything. Then I thought I received a faulty CPU, so I installed the old one back in and send the A10 7890K back for a replacement. As expected, while I was waiting for a replacement to arrive, the old CPU didn't cause any BSODs for 2 days that I had it installed. The new one arrived and same things started to happen once I installed it.
I noticed that my BIOS version is F7, and checked the compatibility version for the CPU is F8d. So I tried to go on the bios update page and the words are overlapping with each other and I am unable to download the bios update. (link to bios update: https://www.gigabyte.com/Motherboard/GA-F2A88XM-DS2-rev-30-31#support-dl). I've tried different browsers but its still the same.
Here is my PC component list:
Motherboard: F2A88XM-DS2 (P0
Graphics card: 4096MB ATI AMD Radeon R9 380 Series
RAM: 16.0GB Dual-Channel DDR3 @ 810MHz
Previous CPU: AMD Athlon(tm) x4 740
New CPU: AMD A10-7890K
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Hi,
Yes, something is wrong with that products site. I tried both the US and UK, and both failed to display properly as you describe. Open a ticket with support, I imagine they can fix it fairly quickly.
Customer service or if you can find site feedback:
https://www.gigabyte.com/Support
Contact us via any of the following methods during our business hours:
Monday - Friday 8:30 AM - 5:30 PM Pacific Time
Email: services@gigabyteusa.com
Phone: 1-(626)-854-9338 op. 4
Fax: 1-(626)-854-9326
EDIT - This download page is broken too. They'll realize it shortly.
http://www.gigabyte.us/Motherboard/Z370-HD3P-rev-10#support-dl
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Fixed today when I checked. ;)