Official GIGABYTE Forum
Questions about GIGABYTE products => Motherboards with Intel processors => Topic started by: gdavisiv on June 24, 2010, 01:42:45 pm
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So I built a computer for a co-worker last night and it started up with no issues but after about an hr I ran into problems when I had to turn it off.
when it loads it stays on and run with no issue.. but whenever I start the computer it will get to the Win7 Loading screen and
just turn off.. and it takes about a couple tries to get the computer to load Win 7 but once it does.. it runs beautifully with no issues???
Any suggestions?? Parts list below
Gigabyte GA-P55A-UD3
Intel i5-750 Lynnfield Socket 1156 (2.66GHz x 4, 4 x 256KB L2, 8MB L3 Cache)
G.Skill Ripjaws 4GB DDR3-1600 F3-12800CL9D-4GBRL
Western Digital Caviar Black 1TB WD1001FALS
Western Digital VelociRaptor WD1500HLFS 150GB 10000 RPM SATA 3.0Gb/s 3.5"
LG BD/HD DVD 10X BD read/16x DVD read/write UH10LS20 - OEM
COOLER MASTER Hyper 212 Plus
Corsair CMPSU-750TX 750w 80 PLUS Certified SLI/CrossFire Ready
PNY VCQFX1800-PCIE-PB Quadro FX 1800 768MB 192-bit GDDR3 PCI Express 2.0 x16
Thanks so much for your help!! this has me completely baffled and befuddled!! :D
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Usually it points to a RAM problem so that would be my first check. Try the modules one at a time and see how you progress. If you want to be more certian you could run Memtest86 on them. Post back if you still get nowhere.
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Usually it points to a RAM problem so that would be my first check. Try the modules one at a time and see how you progress. If you want to be more certian you could run Memtest86 on them. Post back if you still get nowhere.
will do!! I can test in a couple hours and let you know what happens!!
Thanks!!
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No problem I will keep a look out for your next post.
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Usually it points to a RAM problem so that would be my first check. Try the modules one at a time and see how you progress. If you want to be more certian you could run Memtest86 on them. Post back if you still get nowhere.
You mind if I ask what makes you think it might be a RAM issue?? how did you come to that conclusion?? just past experience?? or did you come to that conclusion by process of elimination?? *just trying to learn :)*
Thanks Again so much for this!! I was racking my brain all last night!! I thought it was a PSU problem.
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ok so.. one of the memory modules.. the computer will not boot up at all....
if i use the second one.. the computer will boot into windows (and did so 5 times in a row. of booting, shutdown, boot, shutdown)
but now with what I thought was a single working stick of ram.. the computer will boot into windows and then give me a blue screen error.. with this message...
STOP 0x00000051
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So interesting note
I was able to run the Memtest on only one of the sticks of RAM.. and it passed the test.. BUT.. when i put the second stick of ram in.. the Memtest % complete would ge to 3% and then the computer would restart.. so is it safe to assume that.. 1 module of RAM is bad??
and if thats the case.. then what the heck is causing me the blue screen error message???
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Usually it points to a RAM problem so that would be my first check. Try the modules one at a time and see how you progress. If you want to be more certian you could run Memtest86 on them. Post back if you still get nowhere.
You mind if I ask what makes you think it might be a RAM issue?? how did you come to that conclusion?? just past experience?? or did you come to that conclusion by process of elimination?? *just trying to learn :)*
Thanks Again so much for this!! I was racking my brain all last night!! I thought it was a PSU problem.
To answer your question after sorting computers for so many years you just kind of know(usually) what the problem will be upon hearing the symptoms. Also your PSU is one of the best, in my opinion and unlikely to be faulty. Just for your future knowledge there is a test you can do to check it. Unplug from the mains and then you disconnect everything from the PSU except maybe one fan for a load. Then on the 24 pin cable that normally plugs into the motherboard you will find one GREEN wire and several BLACK wires. By using a bit opf wire, paperclip or similar, short out the two sockets. Now plug back into the mains and turn on. Now if everything is working as it should both the PSU and load fans should start. If not your PSU is duff(or you forgot to turn on the switch on the pSU)
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So interesting note
I was able to run the Memtest on only one of the sticks of RAM.. and it passed the test.. BUT.. when i put the second stick of ram in.. the Memtest % complete would ge to 3% and then the computer would restart.. so is it safe to assume that.. 1 module of RAM is bad??
and if thats the case.. then what the heck is causing me the blue screen error message???
Yes RMA the ram, it's obviously faulty. By the way you only posted a part of the BSOD message there would have been more to tell you what the problem was. It would have said that the computer was trying to write to an invalid part of the memory or similar(in code of course they wouldn't want to make it too easy)
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To answer your question after sorting computers for so many years you just kind of know(usually) what the problem will be upon hearing the symptoms. Also your PSU is one of the best, in my opinion and unlikely to be faulty. Just for your future knowledge there is a test you can do to check it. Unplug from the mains and then you disconnect everything from the PSU except maybe one fan for a load. Then on the 24 pin cable that normally plugs into the motherboard you will find one GREEN wire and several BLACK wires. By using a bit opf wire, paperclip or similar, short out the two sockets. Now plug back into the mains and turn on. Now if everything is working as it should both the PSU and load fans should start. If not your PSU is duff(or you forgot to turn on the switch on the pSU)
Awesome!! I will have to remember that.. and try it out.. with a spare PSU i have.. :)
And the error code said Registry Error at the top of the screen and then the code started with
Registry_Error
STOP: 0x00000051 (0000000000000001, 0xFFFFF8A000023380, 0x0000000000c12000, 0x0000000000000374)
Did the registry get corrupted from all the restarts when the bad memory was installed???
And thank you soo very much!!! I'm going to have my friend RMA the RAM ASAP!!!
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Awesome!! I will have to remember that.. and try it out.. with a spare PSU i have..
And the error code said Registry Error at the top of the screen and then the code started with
Registry_Error
STOP: 0x00000051 (0000000000000001, 0xFFFFF8A000023380, 0x0000000000c12000, 0x0000000000000374)
Did the registry get corrupted from all the restarts when the bad memory was installed???
And thank you soo very much!!! I'm going to have my friend RMA the RAM ASAP!!!
Yes it's quite possible Windows might have incurred some damage to the registry or other loaded files but nothing that can't be sorted failry easilly.
I have found you a link to the proceedure for the PSU test: http://forum.overclock3d.net/showthread.php?435-Guide-Jump-Starting-a-PSU
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Awesome!! the link has been saved!! thanks so much!! I think I will just save myself the trouble and do a fresh install of Win7 64bit.. once we receive the new RAM!!
Any other tips or tricks?? :D
Thanks Again soo much for this!! You were extremely helpful!!!
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No problem my pleasure. There is no use in having knowledge if you are unwilling to share it. Windows 7 64 bit is so much better than any of the other previous versions and I can't understand anyone not using it in favour of the 32 bit version.
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I have just found the video I wanted to post for you to look at. It is on Corsairs website and they do a lot of different how to videos there. You should find them interesting.
http://www.corsair.com/cinema/movie.aspx?id=1358543
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**Update its been about 2 weeks as i waited for my friend to RMA the RAM***
So same issue all over again.. the computer loaded for the first time with no issues into win 7... I shut it down and turned it back on
to make sure it would turn off and on with no issue.. and low and behold the same issue all over again.. the computer gave me the same
blue screen error code.. and would not startup windows...
I have not tested the RAM yet.. but I am testing the hard drives with SPINRITE... and the issue is that my friend is running out of time to RMA
the products?? should i test the RAM to see if I have faulty RAM again?? should i RMA the motherboard??
Help me please!! I've never had this many issues assembling a computer!!!
Thank you for your help!!!
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Don't panic! Firstly it has been known, although unusual, to have a second faulty set of memory so yes it is worth checking however it is looking more unlikely now. Try just installing one module and see if you can boot. Also I forgot to mention you have plenty of time to RMA anything that is faulty. All products are covered by at least a years warranty and usually more.
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So I ran Spinrite on the hard drive and the hard drives are fine.. so once again i Ran the Mem Test... to test the RAM and The computer restarts after.. running the memtest for 5 seconds... So i have to head to work but it looks like i got some faulty ram.. but i'll test to see if its the same Dimm slot.. and if so maybe the Mobo should be replaced too?? thoughts??
Thanks Again!!!
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You need to test each module individually several times and if they pass then you can check each slot to make sure that they are all ok.
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**on a good note atleast I have all these computer hardware testing utilities now :D**
ok understood, Thanks so much for your help!! I will be able to test them in 4 hours and post the results. Should I test all 4 dimm slots on the motherboard.. or just the 1 and 3 slots which the RAM is seated in??
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Totally up to you. It just depends how much work you want to put into it. Personally I would test them all because I like to be thorough and you never know if you will want to fill those slots in the future.
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So i just finished testing the RAM and both modules passed the MeMtest more than once... I tested the modules in the DDR3_1 slot....
I am testing the RAM in the DDR_3 slot.. but one of the RAM Modules already passed the MeMtest once.. so im baffled yet again.. what the heck is
happening?!?!
I will try to test both RAM modules in the DDR_3 & DDR_1 slot again.. but last time i tried that.. the MEMTest crashed and the computer restarted...
any clue what could be going on?!?!
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You will need to run Memtest at least five or six times to be sure that the memory is ok. Once or twice is not enough to be sure. I know it's a pain but you have to be thorough.
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Ran the test 8 times with each Module and they both passed all 8 test.. with no failures... so what should I do now??
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OK well that rules out bad RAM then. That's good at least you know one thing that is reliable.
Have you done a clean reinstall of Windows since you have had the good memory? If not start by clearing the CMOS and load BIOS defaults and do a fresh install.
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I did a fresh install of Windows once i received the new RAM along with testing the hard drives with SpinRite.. and it only found about 3-4 bad sectors..... but i did not clear the bios... but I can clear the bios and reinstall Windows 7 a 3rd time.
and once again the strange issue is that, I tried to use the Memtest with both Modules of RAM in the computer in the 1 & 3 slots... and the Memtest will run for about 5 seconds and then the whole computer restarts....
does that mean theres a possible issue with the motherboard?? or is the Memtest designed to only test one Module of RAM at once??
Thanks Again! as always!!
**another note.. I placed the RAM in the 2 & 4 slots.. to see if the Memtest would work.. and strangely enough... the computer turns on but the monitor stay off.. and the PHASE LED lights all stay illuminated.. does that mean anything?**
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Memtest should run ok with more than one module, however it is recommended to test one at a time because otherwise you wouldn't know which was faulty.
I think it may be coming down to a motherboard fault but there is really no test for that just a matter of testing everything else and if you still have problems chances are it is the motherboard.
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Excuse my ignorance but how could the Motherboard cause the Registry to become corrupted 2 times in a row???
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All data goes through the motherboard and if it is faulty it can corrupt some of that data wherever it writes it to. They are very complex items, motherboards.
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So i installed the OS and during the installation oddly enough.. the computer spent a long time at the "updating your systems registry settings" almost 20 minutes in fact.. and then the OS loaded properly.. so now i tested it 4 times and the first time the computer restarted at the win7 loading splash screen.. and then the last 3 times.. it would load into win7 but it was extremely slow.. and unresponsive...
So what does all of that mean?!?! haha??
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As a matter of interest do you have the floppy drive enabled in BIOS? If so, you could try disabling it as there have been a few instances where the Floppy Drive caused similar issues.
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no floppy drive and its disabeled in the bios as a boot device.. :(
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Just wondered.
Are you installing the OS with the HDD's set to Native IDE or AHCI mode?
When you did the install did you only have the main HDD installed or both?
Sorry if I am covering old ground as I see DM has been trying to help and the thread is now getting quite long and I could well have missed something that he's already gone through with you.
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Just wondered.
Are you installing the OS with the HDD's set to Native IDE or AHCI mode?
When you did the install did you only have the main HDD installed or both?
Sorry if I am covering old ground as I see DM has been trying to help and the thread is now getting quite long and I could well have missed something that he's already gone through with you.
Im not sure about the Native IDE or AHCI Mode but shouldn't it be in Native IDE by default?? I flashed the BIOS before this Last win7 install.. I had the two hard drives connected.. but selected the Raptor drive as the one to have the OS installed on..
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Yes should be Native IDE but just checking, as sometimes it is easy to miss some of the easy things when you have a continuing problem such as you are facing.
Have you tried the PC with only the Raptor drive installed. Having the 2nd HDD shouldn't make a difference but sometimes it can so it would be worth eliminating these as a possible cause. I have come across similar issues with both the hard-drives that you are running and the Caviar Black in particular.
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Ok so try installing the Operating system without the extra hard drive connected.. ok will do.. and if that doesn't work then what the heck is making the computer hang on the registry?!?!?!
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As a matter of interest is the computer hooked up to the internet yet?
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yes the computer was hooked up during the whole process..
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yes the computer was hooked up during the whole process..
Not a good idea in my opinion. It's better to install the OS off-line to avoid any major issues.
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Yes my thoughts exactly. It could have been looking for some connection, etc.
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Ok.. so ill try installing the OS one more time then.. with these factors:
1.not connected to the internet
2.hard drives are on Native IDE in bios
3. only the hard drive that will have the OS will be connected
*anything else???*
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Yes and make sure that you pick the format drive option when offered.
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and if all that does not work then get the Motherboard RMA'd?? correct??
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Yes, I would guess so. I think we have covered everything else. Anyway fingers crossed this works.
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Ok.. so ill try installing the OS one more time then.. with these factors:
1.not connected to the internet
2.hard drives are on Native IDE in bios
3. only the hard drive that will have the OS will be connected
*anything else???*
Yes and make sure that you pick the format drive option when offered.
and if all that does not work then get the Motherboard RMA'd?? correct??
I would try with a different make of hard drive first, just to definitely eliminate that as a problem. But have to agree, the next step would be to RMA the board if you are still having problems.
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I can install the OS on the 1T drive instead of the Raptor?? would that really make a difference though?? i test the hard drives with SpinRite.. and they both passed and only had 3-4 bad sectors each..
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I would just try the Raptor, leave the 1Tb drive out of the equation for the moment.
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Ok.. so ill try installing the OS one more time then.. with these factors:
1.not connected to the internet
2.hard drives are on Native IDE in bios
3. only the hard drive that will have the OS will be connected
*anything else???*
Yes and make sure that you pick the format drive option when offered.
and if all that does not work then get the Motherboard RMA'd?? correct??
I would try with a different make of hard drive first, just to definitely eliminate that as a problem. But have to agree, the next step would be to RMA the board if you are still having problems.
I made sure I completed everything on the check list.. and I was almost convinced that it worked.. but after i tested it and had the computer do its 3rd shutdown and turn on.. the computer loaded to the Win7 loading screen and shutdown... so i guess its a motherboard issue then???
**also when i did the fresh install of win7 i deleted the partitions and chose the option to format the drive is that what you meant by formatting the hard drive??**
***and once again when installing win7 the install hung at the "windows is now updating the registry" for about 10-15mins***
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I think that we have done all the tests available to rule out everything other than the motherboard being faulty. So your next job is to strip it down and return it to your retailer for a replacement.
Yes you were quite right about formatting the hard drive. It basically wipes all the data of it so that you have a fresh start.(In actual fact it only wipes the index but that is irellevant).
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So I have received the new motherboard... and it is the exact same issues...
I installed the OS on the Raptor drive with no issues.. and it booted twice into win7.. I decided to leave it on while I was at work.. upon my return it was off.. I turned it on and realized it had gone into standby.. I waited 15 minutes while it was at the standby login screen.. and it was still unresponsive.. So I turned it off and back on.. and it froze at the win7 splash screen...
I tried to fresh install the OS on the raptor drive again.. and this time during installation it froze at the "Windows is updating your registry" and it hung there for a good hour and half before I turned it off.. **during that period the raptor drive was doing alot of seeking.. and loud clicking**
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So today.. I decided to keep the raptor drive out of the equation and use the terabyte drive.. to my chagrin the OS installed extremely quickly and with no issues at all.... but once I turned the computer off and back on to test it.. once again it froze at the win7 splash screen...
I'm at a complete loss on what the issue is... HELP ME PLEASE!!!!!
Thanks Again!!
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Check in the BIOS for an option to delay the Hard Drive spin up. I am not sure where it is in your BIOS but if you can find it I would certainly try to set a small delay and see if it helps.
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**update still the same issues**
I have tried to use a new retail hard drive and the computer freezes at the loading screen.. still
I have even went to change the settings on the "delay the Hard Drive spin up" in the BIOS and even though the number was at 0 by default the same issues.. are still
arising..
ughh this has me soo lost...
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What setting did you change the delay to?
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it was already set at 0 i changed it to zero again and saved it
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Thats where you went wrong. It is a time delay and you need to put in a number try10 and see if that helps. We can play with the setting if it helps.
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k trying now!!
should i do another fresh install of win7??
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I changed the time to 10 as you suggested and it is still frozen at the win7 loading screen...
:(
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If it looks hopefull I would just try it out. Might be worth looking at the C1E and C3 etc settings in the BIOS later as from your description of last problem it sounds like it had gone into power saving mode.
The only thing we haven't thought of is the CPU. It's always possible that it could be faulty.
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ok i am reinstalling the OS as we speak then..
what are those settings???
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just on a whim i decided to recheck to make sure that the ram i have is supported by this motherboard....
Does that ram work with this motherboard?? because I'm looking now.. and i think i goofed and it does not.... can someone double check to make
sure im not going crazy??
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The settings I was talking about are in the BIOS. They are under the MIT tab. Disable all the power saving features.
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It doesn't appear on Gigabyte's QVL. I haven't checked G-Skill's yet. But just because it isn't there doesn't mean it wont work, it might not have been tested.
Just checked on G-Skill's site and it is listed for this board so it should be alright. ;)
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Thank you so much my heart jumped out of my chest when I didn't see the RAM listed.. Haha..
still reinstalling the OS then will try to look at the MIT settings?? what should I change specifically??
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CPU Enhanced Halt (C1E) - disable
C3/C6/C7 State Support - disable
CPU EIST Function - disable
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What do those settings do exactly??
OK install is nearly completed.. gonna those settings...
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Basically they stop the computer from going into power saving modes. Maybe it will help maybe not but there is no harm trying. :-\
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K all those settings were on Auto changed them to disabled
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That's right.
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okk soo... i have turned the computer off and on 6 times now.. and I have even unplugged the power cord from the psu let it sit..
and then started the computer.. and it has not given me an error once...
so now I need to install the operating system on the raptor drive instead of this temporary drive I bought from MicroCenter...
SO first.. where do you live so I can send you a thank you gift haha.. and secondly.. why the hell did that work?!?!?
it doesn't make sense to me at all..
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Well we are not sure that it works 100% yet so don't get ahead of yourself. It does look promising though. It was just logic from what you said about the last problem you had, it was running ok then you came back later and it had gone sleepies! Nothing out of the ordinary there apart form you couldn't wake it.
Anyway give it a good test and then post back and we can fine tune it if necessary. Just hit the applause button will be fine thanks. ;)
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Ok i am going to keep turning it off and on.. the rest of the night.. and I am installing the OS on the original drives now
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Good luck and good night, never mind computers it's time for me to sleep. Thanks for the Karma ;D
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Well Good Morning or Good Afternoon!!!
Thank you again for your help...
The computer has started and restarted... and started from a cold start atleast 12 different times...
I left the computer on for 12 hrs and let it just play a bunch of youtube videos.. and there was no issues at all...
so is it safe to assume it is fixed?? my only question was our solution a fix for a weird quirk in this computer?? or
does the processor need to be replaced still??? or another piece of hardware??
Thoughts?? and once again!! THANK YOOUU!!!!!
;D ;D ;D
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Well it's difficult to say sometimes why these things happen but they just do. I wouldn't say it's down to a problem with this board(otherwise we would have known sooner). I would just suggest running your machine now as normal(will make a change) and enjoy it. If any more problems come up then come back to the forum. You may find that a future BIOS update will fix the glitch. All we have done is to stop the CPU from going into a power saving mode. You may be ok to turn some of the settings on again if it bothers you but personally it wouldn't bother me. Anyway good luck.
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Awesome then brother!!! And that makes sense!! But its a shame it was such a obscure solution... I'll try to run it for another 8 hrs and then hand it over to its owner!!
Thanks Again!!!!