Official GIGABYTE Forum
Questions about GIGABYTE products => Motherboards with Intel processors => Topic started by: BorgWolf on May 04, 2011, 06:05:07 pm
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Can anyone Please suggest any idea as to why my system randomly locks up, it makes No difference what I am doing, Web,mail,Soliraire or high spec gaming, I have only had this board for 7 weeks along with new additional components as follows...
GA-P67A-UD5 Rev 1
Intel 2600k Unlocked 3.4 Ghz
8 Gig Rage RAM
Nvidia 260 - 893 Graphics
Onboard Sound Used
WIN7 64Bit
Seagate 1TB HD
Gigabyte 1000 Watt PS
Coolmaster Cosmos Case With 4x5" Fans
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Hi
Is your system overclocked at all or is it running at stock speeds ?
Make sure that you are using the latest BIOS version and have the newest drivers installed.
I notice that your motherboard is one of the original versions and should have been returned as per the recall annoucement. Contact your retailer for a replacement.
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Thank You for the reply...
Everything is set to standard/default, I have ensured all drivers etc are up to date as is OS and software.
A few minutes prior to this posting I spoke to the seller ( Scan ) who were not only unhelpful but were only to happy to quote that they had up a disclaimer on their website and would only refund and refused to offer a replacement board, another lost customer here. :'(
Scan isisted the only way I could obtain a replacement board was via Gigabyte, and mentioned an online claim form, however they were not able to tell where the link was or how to find it!
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Hi
I don't know why but the form was removed from our forum a few days ago. Maybe they just thought that it was all over now? I would suggest asking GGTS for help here.
Just enter your email address and click on the language of choice.
GGTS http://ggts.gigabyte.com/
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Hiya
Many thatnks for your help, have sent email from link, hope to hear soon ish! have a feeeling that i have been done over by scan and that i will have to find the money for new MB (groan),
Thanks again
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No I don't agree. You should be covered by Gigabyte's three year warranty if by nothing else. Please let us know how things turn out though and if you need any more help just post back.
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Hello Dark Mantis
Just an Update.. Contacted Gigabytes rma returns Dept, They said they will replace current board ;D
So many thanks again but for your help i'd have been in a right mess... should here they say in about 2 weeks, only thing they did not say was what board they are sending me, do not know if it will be equal to the one going back or inferior, thats is the worrying bit for me, daft as it sounds lol.
Many thanks again
BorgWolf
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Hi
Well that is good news but no less than I would have expected from Gigabyte. ;)
You needn't worry about it being replaced with an inferior product because Gigabyte's policy is that if a product needs replacing it will be returned as the same or a better quality model.