Official GIGABYTE Forum
Other questions related to GIGABYTE => RMA and service => Topic started by: dmxdex2020 on February 18, 2010, 04:05:57 pm
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I have sent an email to gigabyte explaning my fault for my gigabyte UD3R. i have been waiting since monday for a reply and i still have not been replied too. On sunday i turned my pc on and it just did a loop. It turned on for few seconds and then turned off over and over. I i took the battery out for overnight and cleared the cmos. It worked and defaulted my settings. So i set it all back to how it was mainly stock settings with an OC of 3.2. so i rebooted. One problem it just loops over and over. so i had to take the battery out again. Even if i try move the base clock to 2.8 it loops. I have ran memtest on the memory getting 17 passes. i have tried my powersupply in my lodgers core i7 rig and that is fine. I think the board has gone faulty.
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I have also read some disturbing things on gigabytes RMA service. They give motherboards back which are still faulty i hope this is not the case as i cannot afford to keep spending money on having it returned.
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Were is someone to reply to my post surely someone from gigabyte checks these forums. Im getting extremely annoyed with gigabyted poor service now.
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Hi
We do check this forum of course. Could you tell me when and to what email address this information has been sent? Then I will check internally.
Thanks :)
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Sent it through here. http://www.gigabyte.com.tw/Support/ServiceCenter.aspx
So if you check it why has it taken 5 days for my email to get responded too? im not happy with the service i was hoping to get the board shipped to you this week. I have read alot about motherboards being repaired and sent back faulty still. Do i hav to pay 10 pound to gigabyte when i send my mobo?
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And sorry i just read your post again my email is <edited>
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is someone from gigabyte gona help me because its begining to annoy me and its getting to the stage were im never going to buy another gigabyte product as long as i live. disgrace of a service.
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I saw all your questions by GGTS have been replied.
Was it really B-grade product bought from OC UK?
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Yep same here 4 days since i mailed them one through the tech part on the web which is still showing as not even being read and one to there support
email and not a reply from either. >:( >:( >:( >:( Very Very poor service imo from them.
I purchased a ud7 having never used a gigabyte board before and judging from the service i wont be using them again
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Hi
Have you tried to contact your place of purchase for help?
I will ask our FAE to answer your question today.
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Thanks email id is 914003
Yes i have spoken to the place of purchase and i would of got more help from talking to a brick wall
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This discussion will be continued here:
http://forum.giga-byte.co.uk/index.php/topic,1830.msg8231.html#msg8231