Official GIGABYTE Forum

Questions about GIGABYTE products => Graphic cards => Topic started by: Tomala on September 10, 2019, 10:50:59 pm

Title: Aorus RTX 2080 Ti Xtreme Waterforce 11G / Loud Water Pomp
Post by: Tomala on September 10, 2019, 10:50:59 pm

Hi.

A month after the purchase, the pump started making a sizzling and buzzing noise, which is unbearable especially at night.
Recorded by phone so please turn up the sound will be heard even clearer.

Link to Video on Youtube :

https://www.youtube.com/watch?v=09z6T7vfnx4

Title: Re: Aorus RTX 2080 Ti Xtreme Waterforce 11G / Loud Water Pomp
Post by: shadowsports on September 11, 2019, 03:04:18 pm

If the card is defective and only a month old, you have an RMA option. 

Title: Re: Aorus RTX 2080 Ti Xtreme Waterforce 11G / Loud Water Pomp
Post by: Tomala on September 11, 2019, 05:20:02 pm

Yes I know.
The card is currently on Rma in Germany because it is from German distribution we will see what they answer.

Title: Re: Aorus RTX 2080 Ti Xtreme Waterforce 11G / Loud Water Pomp
Post by: Tomala on September 25, 2019, 07:57:42 am

Haha.
The service said that the pump works normally and does not make noise, this is what they wrote me quotes:

Dear Sir/Madam,

there is no warranty claim which was agreed that the card would be replaced. We do not replace any products for first RMA only repair. If you want a refund, please contact your original supplier of the graphic card. The test result claim that the sound of the water pump is on a normal noise level and not considered as defective.

Mit freundlichen Grüßen/Best regards,
RMA -Team


Here is the link to the new video on youtube like the pump buzzing and the pump making noise.

https://www.youtube.com/watch?v=zSE2q3C5a3s

I will publicize this matter wherever possible on youtube / facebook / twitter in various forums because I feel cheated for the card for which I paid 1,400 euros.

Title: Re: Aorus RTX 2080 Ti Xtreme Waterforce 11G / Loud Water Pomp
Post by: Tomala on November 03, 2019, 09:13:49 am

Quote from: shadowsports on September 11, 2019, 03:04:18 pm

If the card is defective and only a month old, you have an RMA option.

This is the answer from German Gigabyte support:


Dear Sir/Madam,

There is no warranty claim which was agreed that the card would be replaced. We do not replace any products for first RMA only repair. If you want a refund, please contact your original supplier of the graphic card. The test result claim that the sound of the water pump is on a normal noise level and not considered as defective.

Mit freundlichen Grüßen/Best regards,
RMA -Team

They sent me the card without any explanation, they only replied when I asked for an e-mail and kicked me out of the chat and closed the chat.
THIS COMPANY IS ONE GREAT JOKE, I WILL NOT BUY ANY MORE FROM THIS COMPANY.

Title: Re: Aorus RTX 2080 Ti Xtreme Waterforce 11G / Loud Water Pomp
Post by: shadowsports on November 08, 2019, 03:02:27 pm

I agree. That doesn't sound normal.  I would pursue it further.