Official GIGABYTE Forum
Questions about GIGABYTE products => Motherboards with AMD processors => Topic started by: Really_Rotten on September 06, 2010, 12:43:17 am
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Hello,
This is the first time here so please bare with me and excuse my ignorance but, I bought a barebone kit which consisted of, Gigabyte 880GM-UD2H AMD 880G Socket AM3 MB.. AMD Phenom II X6 1055T 2.8Ghz CPU ..CORSAIR DOMINATOR 4GB DDR3 PC10666 1333MHZ ...WD Caviar Green 1TB 64MB/SATA-3G ..Ultra LSP750 750w Power Supply ..Ultra XBlaster Mid-Tower Case Black ..to which I added...EVGA GeForce GT 220 1GB DDR2 w/DVI/VGA/HDMI PCIe ...Lite On 4X Blu Ray ROM SATA OEM ..Sony Optiarc 24X DVDRW SATA OEM ...
Upon assembly of the machine, installing Windows 7 Ultimate, then downloading updates, Microsoft says the machine needs to be Re-Started as is the norm. BUT, when I tell it okay to Re-Start the machine shuts down, turns Monitor off and just sits there. The only way I can get the machine to come back to life is by depressing the Power Button to turn it off wait just a short bit 10 seconds maybe then Pressing the Power Button. I ask Gigabyte tech support about it and finally after about 6 weeks they decide I need a RMA to send it back to them so they can check it out on the Bench.
So I went to the site the link they gave me for an RMA and read the Policy, it said the average turn around time was, two to three, days I'm thinking isn't bad but it was/is Business Weeks. Can't do without a machine that long so I calls Tiger Direct and get the same MOBO sent to me. Upon swapping them out I fire the thing up thinking oh Boy, No Sir went to Start menu hit the Re-Start button, same thing. Now there has to be something I'm missing. I know I'm rambling on but want you to be abreast of all I've done.
Can anyone help and old retired over the road trucker, who's dumber than a sack of rocks? I'm at a total lose. It's got to be something simple. any input, help in any manner, ideas thoughts anything will be greatly appreciated.
Respectfully,
Really_Rotten
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Has to be something in windows as it loaded it fine and all parts originally worked. Do updates 1 at a time until you find the one that is causing trouble. I think you have ruled out motherboard as the 2nd one is doing the same thing.
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Has to be something in windows as it loaded it fine and all parts originally worked. Do updates 1 at a time until you find the one that is causing trouble. I think you have ruled out motherboard as the 2nd one is doing the same thing.
I'm not so sure that it's Windows, of course I'm not sure it isn't but, the machine from day one has never Re-Started. I will do a Safe Mode Start up and see what happens. I've already tried taking the video care out like I was ask to do. Thank You for your timely and kind reply.
Regards,
Really_Rotten
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Hi there,
A couple of questions I'm afraid:
What Revision Number is your Motherboard?
What BIOS version are you running?
Have you changed any of the BIOS settings?
OK, OK, I know that is more than a couple of questions but, if you could post back with the answers to them, it would really help.
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Go into the BIOS and set a HDD delay of 5 seconds to give the drive time to initialise.
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Hello,
This is the first time here so please bare with me and excuse my ignorance but, I bought a barebone kit which consisted of, Gigabyte 880GM-UD2H AMD 880G Socket AM3 MB.. AMD Phenom II X6 1055T 2.8Ghz CPU ..CORSAIR DOMINATOR 4GB DDR3 PC10666 1333MHZ ...WD Caviar Green 1TB 64MB/SATA-3G ..Ultra LSP750 750w Power Supply ..Ultra XBlaster Mid-Tower Case Black ..to which I added...EVGA GeForce GT 220 1GB DDR2 w/DVI/VGA/HDMI PCIe ...Lite On 4X Blu Ray ROM SATA OEM ..Sony Optiarc 24X DVDRW SATA OEM ...
Upon assembly of the machine, installing Windows 7 Ultimate, then downloading updates, Microsoft says the machine needs to be Re-Started as is the norm. BUT, when I tell it okay to Re-Start the machine shuts down, turns Monitor off and just sits there. The only way I can get the machine to come back to life is by depressing the Power Button to turn it off wait just a short bit 10 seconds maybe then Pressing the Power Button. I ask Gigabyte tech support about it and finally after about 6 weeks they decide I need a RMA to send it back to them so they can check it out on the Bench.
So I went to the site the link they gave me for an RMA and read the Policy, it said the average turn around time was, two to three, days I'm thinking isn't bad but it was/is Business Weeks. Can't do without a machine that long so I calls Tiger Direct and get the same MOBO sent to me. Upon swapping them out I fire the thing up thinking oh Boy, No Sir went to Start menu hit the Re-Start button, same thing. Now there has to be something I'm missing. I know I'm rambling on but want you to be abreast of all I've done.
Can anyone help and old retired over the road trucker, who's dumber than a sack of rocks? I'm at a total lose. It's got to be something simple. any input, help in any manner, ideas thoughts anything will be greatly appreciated.
Respectfully,
Really_Rotten
I have the exact same barebone system that you do except I replaced the Corsair Memory with Kingston because I heard the system what hinkey with the Corsair. Any way I have the same problem. I tested the start switch, It was fine, I then jumpered the start switch on the motherboard, no luck. I then jumpered the start lines on the power supply start lines. It started right up. This proves to me that the motherboard is at fault. I don't know if I should post this seperately or as a response to you. Sorry if I may be wrong. If anyone from Gigabyte reads this, please let me know.
stuwood
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Hi and welcome to the forum. This seems to be the correct place to post your thoughts on the matter as it is all the same problem. Just because the PSU is not the problem doesn't necessarily mean that the motherboard is. It could be down to many things.
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Hi and welcome to the forum. This seems to be the correct place to post your thoughts on the matter as it is all the same problem. Just because the PSU is not the problem doesn't necessarily mean that the motherboard is. It could be down to many things.
And what "many things" could you suggest I check.
Thanks for the quick reply!
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Well first can you list your hardware so we have a better idea of what the problem could be? I know that you have a similar setup to the OP but need details.
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Well first can you list your hardware so we have a better idea of what the problem could be? I know that you have a similar setup to the OP but need details.
Corsair TX650W PSU
WD 1 Tb HD
Seagate 1.5 Tb HD
2) Opticals DVD/RW
Kingston KHX1333C7D3K2/4G RAM
88GM-UD2H Rev. 1.3 MOBO
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I would suggest that if you have the Western Digital Green hard drive also that you try what I suggested to the OP which was to go into the BIOS and set a HDD delay of 5 seconds to give the drive time to initialise. Please let us know what processor you are running also.
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I would suggest that if you have the Western Digital Green hard drive also that you try what I suggested to the OP which was to go into the BIOS and set a HDD delay of 5 seconds to give the drive time to initialise. Please let us know what processor you are running also.
Sorry, I guess I left that out. It is a AMD Phenom II 1055T 6 Core.
I will certainly try the delay, but just for my info, How does the bios matter if there is no power to the MOBO? The only way I can get power to the system is by jumping the start lines (green and black) wires on the PSU connector.
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I'm sorry maybe I misunderstood your problem. I thought that when you pressed the reset button it was just hanging not that there wasn't any power at all. My bad. In that case I would agree that it is a problem with the motherboard.
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I'm sorry maybe I misunderstood your problem. I thought that when you pressed the reset button it was just hanging not that there wasn't any power at all. My bad. In that case I would agree that it is a problem with the motherboard.
Thanx,
I guess I have to get it swapped. It's only 4 days old. I'm not sure if I contact Gigabyte or Tiger Direct, but I'll find out.
Thanks again
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Normally you would get it replaced by your retailer for the first 12 months and then Gigabyte after that. I don't think there is anything stopping you going direct to Gigabyte though if you prefer.
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Hi there,
A couple of questions I'm afraid:
What Revision Number is your Motherboard?
What BIOS version are you running?
Have you changed any of the BIOS settings?
OK, OK, I know that is more than a couple of questions but, if you could post back with the answers to them, it would really help.
Hello,
Revison # is: 1.3
BIOS Version is: F5
BIOS Setting Changes: None
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Go into the BIOS and set a HDD delay of 5 seconds to give the drive time to initialise.
Hello Sir,
I did set the HDD Delay to 5 seconds, it made no difference.
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Hi there,
my first suggestion would be to try updating BIOS to F7 as this might be all the system needs to address the problem. If you're not sure how to re-flash BIOS then check out the FAQ here: http://forum.giga-byte.co.uk/index.php/topic,2441.msg18090.html#new
You can download the latest BIOS for your Mobo from here: http://www.gigabyte.com/products/product-page.aspx?pid=3475&dl=1#bios
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Hello Sir,
I did successfully update my BIOS from, F5 to F7. But it still will not Re-Start when I select Re-Start.
I am just at a loss here.
Thank You so much for trying to help me to fix this problem with it not wanting to, Re-Start.
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I wonder if it's a BIOS setting that's wrong. I would try disabling all the power saving features there like C1E, etc.
Another thing is have you installed the Gigabyte software that comes with the motherboard?
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Sorry but just trying to get my head around this problem so wondered if you could give some more details
When you first installed Windows did you install the motherboard drivers?
If you did install the motherboard drivers did the PC re-start correctly at that time?
Were you able to restart the PC prior to downloading Windows updates?
I hate to ask but.... Is the Windows OS legit?
After you updated BIOS did you remember to load Optimized Defaults?
I know it is frustrating and all I seem to do is ask questions but I can see no apparent reason for your restart problem and the more info the better in helping me understand what's going on with your system.
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I don't know about the BIOS settings but, I did install most of the software, such as DMI Viewer, Face Wizard, @BIOS, ON/OFF Charge and Easy Energy Saver.
@BIOS is how I updated the BIOS from F5 to F7.
System Information:
MB Name: Gigabyte Technology Co., Ltd.GA-880GM-UD2H
BIOS version: GA-880GM-UD2H F7
CPU Name: AMD Phenom(tm) II X6 1055T Processor
Memory information: Total physical memory 4093 MB
OS information: Windows 7 Ultimate 64 Bit version
CD version information: AMD 8-Series Utility DVD 1.2 B10.0416.1
Regards,
Really_Rotten
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You ask away and I will try the best of my ability to answer said questions.
I did install the MB Drivers Yes.
Gosh, it's been since the last week in May that I built this machine. I do know one thing that it's done that it's not done before. When I clicked F10 in BIOS to Exit and Save, she did restart. Another thing, when the BIOS automatically updated, it did Re-Start then as well. But, when I select Re-Start at Start, then Shut down, she will not Re-start.
Now the Windows Updates I don't think, think is an issue. I was using that as an example of when it won't Re-Start. Truthfully as far back as I can remember it's failed to Re-Start.
Sir, I take no offense at you asking about the legitimacy of my OS. Yes it is legitimate and registered to me.
No I did not load, didn't think to load, Optimized Defaults.
I do understand about the questions Sir. Like I said, ask away.
Thank You for your time and patience.
Regards,
Really_Rotten
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Firstly whilst it might be very polite there is no reason to call either of us Sir ;) We get called all sorts of things but Sir isn't normally one of them!
Right, I would suggest returning to the BIOS and loading the Optimised Default settings and then saving them. You will probably then have to change your boot sequence to boot from your hard(C) drive first. Try that and then post back.
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I don't know much about the polite part, all I know is my Country raising. It sure as thunder doesn't hurt to be nice are to say a kind word. You Gentlemen have bent over backwards trying to help me with this issue and I felt like I owed you Men a bit more respect than I have shown others. But, I will watch what I call you from now on, it may be some of the things you've been called before...lol But I do understand because:
Calling me Sir, is like putting an elevator in an outhouse, it just don't belong!
As soon as I left here earlier I went straight to BIOS, loaded Optimized Defaults and saved them. Now I will have to go back and check the Boot order. I do know it was set to boot from the HD before I loaded the O.D.
Oh and it did NOT Re-start coming out of the BIOS like it did earlier.
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Hi Really_Rotten,
I appreciate where you're coming from and you are quite correct, manners cost nothing. It's just that here in the UK, manners no longer seem to apply. :o
I have to be honest and say that this re-start problem is a bit confusing. I have done some digging and have come across a few cases where this fault has occurred before and the cause was, in fact, the PSU. I'm not saying that it is the PSU's fault but........ Do you have access to another Power Supply, that you could try, just to make sure it isn't down to this?
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I think I can get access to one but, it will be Monday. My Brother has my old machine if nothing else I'll sneak in and Pinch the PS..lol
Yes we have our share of that here in the States as well. The thing that really gets me, people will wait till they are out of swatting distance to mouth off at you.
I just don't know what else there is I can do. I took the NVIDEA GeForce GT220 and tried it with the onboard video, same thing. Always open to suggestions though.
Got to Re-Boot installed new Video drivers.
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I think I can get access to one but, it will be Monday. My Brother has my old machine if nothing else I'll sneak in and Pinch the PS..lol
I agree with absic that it is best to test that theory out first. At least if you start at the beginning you know where you are and you would be surprised how many problems are caused by PSUs.
Yes we have our share of that here in the States as well. The thing that really gets me, people will wait till they are out of swatting distance to mouth off at you.
Yes damn annnoying isn't it! Or they will only do it when they are mob handed. No bottle on their own.
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I will try a different PSU and get bakc to you.
Thanks again Gents for your time and consideration.
Regards,
Really_Rotten
Mike
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You are welcome Mike. We will be here when you can get the chance to post again. All the best.
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sorry for bumping up this thread.. because i have the same problem...
i have GA-880GM-UD2H rev 1.4
bios: f8
procie: AMD phenom II x4 955