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Other questions related to GIGABYTE => RMA and service => Topic started by: chaotic_uk on February 04, 2009, 12:28:33 am

Title: mobo rma question
Post by: chaotic_uk on February 04, 2009, 12:28:33 am: i have returned my gigabyte ma-770-ds3 to my local store where i bought it , it packed up last week (friday) and i returned it the next day . how long do you think it will take for the store to recieve it back or hear anything ? , it only lasted just under 6 months . does this happen often on this mobo ? , i was in the process on saving for a phenom II 940 but put that on hold lol
Title: Re: mobo rma question
Post by: runn3R on February 05, 2009, 03:18:44 pm: it all depends on the nature of the fault, but usually it is around 7 working days from the arrival, sometimes quicker, depending on the quantity that UK RMA received with the shipment from your dealer. but looking at the current weather conditions (extreme snowfall) i would not be surprised if it takes longer due to transport delays.
Title: Re: mobo rma question
Post by: chaotic_uk on February 05, 2009, 06:33:01 pm: thx for the reply , the fault well i am not sure but it just turned it's self off while gaming . all the other components work in my old asrock mobo , so that might give you a little more info lol
Title: Re: mobo rma question
Post by: chaotic_uk on February 10, 2009, 02:58:18 pm: been to the dealer today and he says that we are still waiting to hear from gigabyte , he also said that there was no delay in sending it due to the weather . i just want my mobo back working :(
Title: Re: mobo rma question
Post by: runn3R on February 11, 2009, 10:59:34 am: last Thu and Fri Gigabyte office including RMA was closed due to heavy snowfall. pls be patient it will surely come back to after repair.
Title: Re: mobo rma question
Post by: chaotic_uk on February 13, 2009, 01:13:20 am: i will try ;) , but it has been 14 days since i took it to the shop . i hope it returns soon as this asrock mobo i am using as a spare atm sucks lol
Title: Re: mobo rma question
Post by: chaotic_uk on February 14, 2009, 08:47:05 pm: got it back now :) , it was repaired as a few components had failed . makes me wonder if i should overclock my cpu now seeing as something else might fail
Title: Re: mobo rma question
Post by: chaotic_uk on February 15, 2009, 04:31:30 am: it seems to perform worse that it did before the repair , my specs below

athlon 7750BE
4 gb corsair dominator 1066
seasonic 550w psu (80+)
sapphire 4870
vista 32 bit sp1

it now stutters in any game etc and it did not before the repair , advice please
Title: Re: mobo rma question
Post by: Badbonji on February 15, 2009, 07:29:54 pm: Are you sure nothing else is faulty? Try a new cpu/mobo/psu/gpu/ram if you can, for example try using a friend's pc to test your components are all ok. It may not just be the motherboard.
Title: Re: mobo rma question
Post by: chaotic_uk on February 16, 2009, 12:12:58 am: i have 2 spare mobo's , everything else works fine in them . will proberly just buy a new mobo as i need my pc and cannot wait another 2 weeks for the rma
Title: Re: mobo rma question
Post by: chaotic_uk on February 16, 2009, 05:39:44 am: one more question , will it effect the warrenty if a mosfet cooler is fitted ? (had 2 blow and they were replaced)
Title: Re: mobo rma question
Post by: Badbonji on February 16, 2009, 10:40:31 am: I wouldn't think so, as it actually keeps the board cooler rather than damage it in any way. What is it? A fan or heatsink?
Title: Re: mobo rma question
Post by: chaotic_uk on February 16, 2009, 01:18:41 pm: it's a heatsink like the one below
http://www.scan.co.uk/Products/Thermalright-HR-09S-MOSFET-heatpipe-cooler-(Type2) (http://www.scan.co.uk/Products/Thermalright-HR-09S-MOSFET-heatpipe-cooler-(Type2))
Title: Re: mobo rma question
Post by: runn3R on March 06, 2009, 11:55:38 am: If the board is modified or damaged somehow during installation/ using / removing of this cooler, the warranty will be void.
Title: Re: mobo rma question
Post by: Badbonji on March 06, 2009, 05:09:00 pm: So it should be fine, as it just fits on the motherboard and can be easily removed without damage or doing anything to the actual motherboard :)