Official GIGABYTE Forum
Questions about GIGABYTE products => Motherboards with Intel processors => Topic started by: Gatuso on December 22, 2011, 08:54:06 am
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Hi guys...
Im building desktop for a friend and got all parts but have small problem..
I cant boot it up no matter what i do...
Specs:
I3 540 (used, worked previously)
Gigabyte H55M-D2H rev1.4 (never used, installed from the box)
2x2 Corsair TW3x4G1333C9A G (new)
Thermaltake Silent Purepower 560W (used)
LG dvd rw
WD 250gb sata
now i cant figure out what am i doing wrong...
ive tried
my psu, (Jeantech 500w)
used 1 stick,
used mine stick, (vengance 1600mhz)
reseated cpu,
take mobo out of case thinking that it might have some connection to the case,
cleared cmos...
any other ideas are welcomed...
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Hi Gatuso, ;)
I note that you have not mentioned if you use graphic card of third party.
If you use a Integrated Graphic processor, may sure that Cpu have a IGP .
Ok after see this link:
http://ark.intel.com/products/46473/Intel-Core-i3-540-Processor-%284M-Cache-3_06-GHz%29
The cpu have a IGP.
In this link:
http://www.intel.com/Assets/Image/diagram/h55_Block-Diagram.gif
The chipset support cpu with a IGP.
In this link:
http://www.gigabyte.com/products/product-page.aspx?pid=3572#sp
Note 2) To use the onboard D-Sub, DVI-D, HDMI, you must install an Intel CPU with integrated graphics.
(Note 3) The DVI-D port does not support D-Sub connection by adapter.
(Note 4) You can use only one of the onboard digital graphics ports (e.g. DisplayPort, HDMI, and DVI-D) for output when in the BIOS Setup program or when during the POST screens.
Have you connected the electrical cable for CPU ? 4 pin cable?
Have you connected properly the little cable from case to the front panel header (on pins)?
See manual here :
http://download.gigabyte.eu/FileList/Manual/mb_manual_ga-h55m-d2h(s2h)_v1.4_e.pdf
Gloup_Gloup
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Hi and welcome,
When you try and boot exactly what happens ? I take it that there is some sign of life.
What beep code do you get ?
Have you made sure that you have connected the 12v ATX connector near the CPU as well as the 24 pin connector ? Probably an 8 pin.
What are you using for graphics ?
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Hi guys...
Fir gpu i was using saphire 6850 after i tried to work with integrated gpu.
As for cables and case cables they are all connected..
What happens is when you turn it on it shows lights on mobo, spin the fan and turns off...
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What happens is when you turn it on it shows lights on mobo, spin the fan and turns off...
Have you checked to see if the PSU is faulty or not?
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I used my psu too..
On thermaltake there is 20+4 pins for mobo and cpu.. So i tought that might br problem..
Than i used mine with 24+ 4 and same thing happened...
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Hi Gatuso , ;)
Before place a Heat Sink Fan on CPU... Have you put a nut of thermal paste on cpu?
Have you intalled Heat Sink Fan? What is the brand and model?
Gloup_Gloup
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I'm not 100% sure but doesn't the 12v ATX power require an 8 pin on that board ?
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When i bought i2500k i got stock cooler with it...
There was a paste on it so i took it off and put my paste just in case...
I tried to power up wiithout fan to see is cpu working, like a sign of heating...
If its mo heating that mean that cpu might be dead but this one is heating...
Now what i noticed is on second pcie left side there are some transistors that when u start mobo get very very hot...
Idk what are they for
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I'm not 100% sure but doesn't the 12v ATX power require an 8 pin on that board ?
Hi Dark Mantis and Gatuso, ;)
If I check this picture, the motherboard have a 4 pin near socket for CPU.
http://www.gigabyte.com/fileupload/product/2/3572/3387.jpg
Gloup_Gloup
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As i said i used both kind of psu 20+4 and 24+4... None of them didnt want to start up...
(http://i40.tinypic.com/35hjkft.jpg)
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I'm not 100% sure but doesn't the 12v ATX power require an 8 pin on that board ?
Hi Dark Mantis and Gatuso, ;)
If I check this picture, the motherboard have a 4 pin near socket for CPU.
http://www.gigabyte.com/fileupload/product/2/3572/3387.jpg
Gloup_Gloup
Yes you are quite right Gloup_Gloup as I can see from the picture. ;)
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any other suggestion??
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When i bought i2500k i got stock cooler with it...
There was a paste on it so i took it off and put my paste just in case...
I tried to power up wiithout fan to see is cpu working, like a sign of heating...
If its mo heating that mean that cpu might be dead but this one is heating...
Now what i noticed is on second pcie left side there are some transistors that when u start mobo get very very hot...
Idk what are they for
Hi again, ;)
And now, have you replace a Heat Sink Fan or no?
Have you use a Thermal paste or no before replace HSFan?
What is the situation about HSF and CPU? This a Intel Stock or third party brands?
Gloup_Gloup
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You still haven't answered my question regarding the beep codes. What beeps do you get when trying to boot ?
When you say that you tried it without the fan did you mean without the heatsink and fan ?
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dont have small speaker...
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In that case I should get one as soon as possible as it will save a lot of time and trouble and might give you some help in faultfinding.
What about the rest of my question about the heatsink ?
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but let say that there is no beep...
than what???
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If it was a situation where there was no beep that would just mean that it wasn't POSTing correctly. But it should beep a code for a fault as well.
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just got speaker from a friend...
there is no beeps
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Is it the old fashioned type of speaker or one of the newer piezo electric buzzers ?
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I think its old fashioned one...
Its from p5q pro
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Does it look like a speaker or a little black plastic tube ?
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Like speaker
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Try removing everything off the motherboard apart from the CPU/heatsink and fan and the power cables. Then try to boot see what beeps it makes now.
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M8, there is no chance of booting up.. Did that few times, with and without components
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Hi Gatuso, ;)
He picture about speaker piezoelectric:
(http://www.geekzone.co.nz/imagessubs/blog18a1d14dd0a4ccf9c8d355c44d869a03.jpg)
Gloup_Gloup
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Yep thats the one...
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Your replies are very short and not very helpful.. Would be better if you were more in depth with your responses and we'd be able to target the issue...
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I said everything in first post...
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Your replies are very short and not very helpful.. Would be better if you were more in depth with your responses and we'd be able to target the issue...
Hi MiiCK, ;)
I see that you are involved in the forum. Good initiative... :P
It is a pleasure to see new members (at least not very old) involved.
Sometimes a situation of requesting assistance, each person to answer in his own experience and knowledge.
So it helps the entire community of persons who have hardware from Gigabyte.
Concern that Gatuso not seem to respond with enthusiasm or with more information ...
I can understand that it is discouraged and try to put off solving the problem computer.
This time of year, is not always fun for everyone.
Sometimes it's even painful ...
There is not just hardware but mourning of people or animals.
So wait and see from Gatuso... In any case we are not here to twist his arm ...
Gloup_Gloup
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Sorry if it seams bit harsh but i cant belive that new components dont work with it...
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Sorry if it seams bit harsh but i cant belive that new components dont work with it...
Hi Gatuso, :)
I understand your disappointment.
If we take from the beginning ...
For example, you said the first message that the cpu was used. From where did he come from? You, your friend, or otherwise?
Tell us also or just the rest of the hardware.
Basically, I want to know what is the trusted in quality can have on worn components.
Gloup_Gloup
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Ok, cpu i3 540 used for 6 months, working..
Mobo new in wrap
Psu used, stilk working...
Hdd used, still working
Dvd used, still working
Ram new
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Ok, cpu i3 540 used for 6 months, working..
Mobo new in wrap
Psu used, stilk working...
Hdd used, still working
Dvd used, still working
Ram new
Hi again,
From whom? What place did you get the parts used.
A friend, yourself or a store?
EDIT01: I have understand and take for granted that when I read:''still working''.
The hardware still works. Okay but is not, for me, is granted is bad or good.
Maybe this hardware have a problem or disfunction or alteration.
Gloup_Gloup
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ok
cpu, bought used, ive seen that is working...
mobo is from friend, by mistake he bought 2 same one...
ram is new, never used from friend..
psu, hdd and dvd are mine...
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Hi again,
I suppose , by your last post in this Topic, then your old hardware (from you... psu, hdd, dvd) is okay.
Have you verify if on official web site of Corsair RAM (2x2 Corsair TW3x4G1333C9A G ) is compatible with a motherboard H55M-D2H rev.1.4 ?
Gloup_Gloup.
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its not in qvl but i saw many guys using same memory without problem...
now i do remember i had same problem with ep35c-ds3r....
that mobo has ddr2 and ddr3 memory slots...
when i used ddr3 1333 i had same problem like this one...
ive turned pc, he spins lights and fan and goes off..
what i did is i swaped for 667 / 800mhz memory and worked...
but this mobo has only option for ddr3 + i dont have with me any 1066 sticks
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Hi again, :)
About the corsair memory ( TW3x4G1333C9A )
have you make a change in Bios for this settings? 9-9-9-24, 1.5V
Gloup_Gloup
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I would but i cant start it at all...
when i press button to turn it on, fan and lights show up for a sec and thats it...
i mean, ive explained in detail what happened...
dont know what else could be wrong to say, if u know what i mean...
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Hi again,
Ok Gatuso,
Have you installed a Heat Sink Fan on CPU with a nut of Thermal paste on cpu?
Because, if a cpu have not a HSFan (with between cpu and HSF : Thermal paste) You have a situation generated a repeat problem.
Like no normal boot...
Gloup_Gloup
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yes, i did...
thats the first thing im doing when im putting new heatsink on cpu..
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yes, i did...
thats the first thing im doing when im putting new heatsink on cpu..
Hi again, :)
I am sorry, but my english is not very well. Normaly I speak in French.
But I have a experience in hardware computer.
So ...
You said me, now , your cpu have a heat sink fan installed?
Properly? Not too tight. just balanced on all sides?
Gloup_Gloup
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As i said...
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Hi again,
So now , I suppose you have just installed just one (1) stick of RAM in motherboard.
Try nearless... if possible.... check if you are able to boot normaly.
If no , install Ram in other slot.
Gloup_Gloup
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Been there done that...
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Anyone else
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does anyone else have suggestion????
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Sounds like a direct short to the board?
Check cpu socket for bent or damaged pins.
Make sure 4pin power cable is connected and secure at cpu ( making good contact at connector)
Is heatsink a push pin or mounting bracket behind board?( bracket not shorting board)
Try a different cpu in socket?
Bios up to date?
Trying to help! :)
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Cooler is intel stock, push pin...
There is no bent pins on mobo...
Ive take mobo out of case just in case to make sure that there is no connection to the metal case...
No luck
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Hi Gatuso,
A few things stand out to me having read the system specification......so here goes:
If your motherboard is fresh out of the box it is likely to have the F1 BIOS.......the first release.....see link below
http://uk.gigabyte.com/products/product-page.aspx?pid=3572#bios
The CPU you want to install requires the F3 BIOS.....see link below:
http://uk.gigabyte.com/support-downloads/cpu-support-popup.aspx?pid=3572
If you use the Corsair Memory Finder the RAM that you are hoping to use does not appear......please have a look for yourself:
http://www.corsair.com/learn_n_explore/?psu=yes
Also, a PSU of 650w is recommended .
Teknology9
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how can i install bios if i cant boot into it???
also, for htpc i dont think i need more than 450w... this one is 560
EDIT:
ive ordered CMV4GX3M2A1333C9, and if that doesnt work im gona break that desktop with hammer...
especially gigabyte mobo...
i had 3 of their mobos and all of them have some problems..
had 4 asus one, and never had any problem...
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You could either raise a support ticket by contacting GGTS here:
http://uk.gigabyte.com/support-downloads/support-downloads.aspx
And explain your situation of which may take several days but they will reply
OR
Go along to a PC store and ask them to help solve your pc issue
As for a PSU.....have a read of this:
http://blog.corsair.com/?p=4257
At the end of the day the decision and choice is yours.
teknology9
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honestly i dont belive those calculators as im running i5 2500k with 6850 and 3hdd on 500w psu without a problem...
i was runuing q9550 with same gpu and hdd OCed to 4ghz on same psu...
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Its up to you, being polite, but have a look at this:
http://www.sapphiretech.com/presentation/product/?cid=1&gid=3&sgid=1037&pid=1404&psn=&lid=1&leg=0#
see the bullet point at the bottom.
Getting back to the other matter it might be worthwhile going with either of those options I have mentioned.
teknology9
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ive sent ticket to gigabyte for a problem and they will respond after 3rd of jan...
as for psu thx for recommendation
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You're welcome.....I hope the pc issue gets resolved
ATB
Teknology9
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I hope that after new memory everything will work ok
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plz help...
i dont know what else to do..
i got memory from vql, fitted into mobo and still same problem..
piezo shows no sound
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Hi Gatuso,
Still no joy......have you heard from Gigabyte yet having submitted a support ticket?
Can you take the MB back to the store and get them to test it......or if it is still under warranty you could rma the motherboard.
Also, have a read through this article...here http://www.tomshardware.co.uk/forum/261145-13-perform-steps-posting-boot-video-problems
teknology9
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Hi Gatuso,
Still no joy......have you heard from Gigabyte yet having submitted a support ticket?
Can you take the MB back to the store and get them to test it......or if it is still under warranty you could rma the motherboard.
Also, have a read through this article...here http://www.tomshardware.co.uk/forum/261145-13-perform-steps-posting-boot-video-problems
teknology9
Nope...
no help...
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Well you could take it to the PC store where you brought it from and ask them to test it for you, also wait to hear from Gigabyte Technical Support, as you have raised a ticket, then decide from there.....you may be able to RMA the motherboard.
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ok, now here is an update...
piezo speaker from friend actually didnt work so i went to buy new one...
now i get sound from it, 1 long and 1 short beep...
i think that NEW mobo is faulty...
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Hi Gatuso,
now i get sound from it, 1 long and 1 short beep
Could be motherboard or memory.
What is the serial number on the box it came with and / or on the barcode label by the 24 pin power connector? This will indicate when the motherboard was manufactured and how much warranty you have left......it doesn't start from the date of purchase unfortunately.
For safety purposes power off and disconnect from mains..take care with electricity....safety first....but you know that.
Teknology9
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SN: 110240040805
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On reading that SN I would say you MB is stll under warranty.....2nd week of 2011
Below is the email address of the warranty procedure
http://uk.gigabyte.com/support-downloads/customer-service.aspx
Teknology9
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how can u see that its second week of 2011
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See reply #6 on the post below
http://forum.giga-byte.co.uk/index.php/topic,85.0.html
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so there is 3y warranty on it??
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Yes...3 years but check with Gigabyte Support to confirm this.....you have their email address.
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i have mail... this is what i got of them... i have to pay 30p for delivery...
We urge all private users to read the attached PDF documents before proceeding with a RMA request and be fully aware of our terms and conditions. There are no exceptions to these terms. Thank you.
Proof of purchase such as a invoice must be sent prior to receiving a RMA returns number. This can be done when returning the filled in form. If no invoice or proof or purchase can be attached, then 2 photo images one showing model name the other showing the serial number must be produced. If neither of these 2 options are available, then your request will be rejected and you are requested to approach your original seller for RMA service. For replacements/refunds you are required to contact original seller in the first instance as GBT Tech do not sell direct to the public.
Please also note before proceeding: GBT Tech Ltd Do Not automatically replace any items requested for RMA unless they are non repairable by our engineer under warranty. Our RMA Policy is Standard and is for fix/repair only under normal circumstances. If we do replace any item, the process takes a further 7-10 days. (Two working weeks).. If you live in the Republic of Ireland a fee of 30GBP is charged to cover our costs of sending the goods back by UPS insured courier. This is not a charge for repair. This charge is payable by cheque or postal order only made payable to: GBT Tech Co Ltd and must be sent with the item. There is no fee if you live in the UK .
Please fill in the attached indirect customer RMA excel form as indicated by the bold blue "???" and re-submit back to us for a returns number which will be sent upon return of this form with further on-screen instructions. The customer is responsible for sending in their goods. For single items, we recommend Recorded first class post.
All RMA numbers are issued within a 24hr period unless requested for after 5.30pm on Friday’s and on bank holidays and at Christmas. If you have not received your RMA number within 72hrs, please re-apply. Please be aware the returns dept is not the repair dept and does not directly repair items sent in. In some cases RMA repairs are backed up by photo evidence of a item working.
Current turnaround time on single items is between 2-5 working days depending on nature of the fault(s) and our engineer’s stock of components chips etc required for repair. The returns dept is open for phone/e mail contact 08.30am to 17.30hrs Monday to Friday but does not give any technical advice/solutions.
By requesting and completing our RMA form for a returns number indicates you agree to our terms for RMA service..
Regards
Returns Dept
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If you decide to send the motherboard I would use recorded post....something like Royal Mail Special Delivery etc
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i dont think that ill send that for rma cause i paid 50e for mobo and for collection to be repaired is 30 pounds so again around 50e....
i dont think its gonna pay out...
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Ok.....have you tried a full CMOS clearance?
Remove the power cable from the mains supply and then press the power switch on the case for a few seconds just to drain any residual energy in the PSU capacitors.
Once done remove the motherboard battery for at least one hour before replacing it.
Next plug back into the mains supply and boot.
You will now need to enter the BIOS by pressing DEL and load Optimised BIOS Defaults.
Make any other changes to the BIOS settings to suit your self like disabling the floppy drive, disabling the full screen logo and making the HDD the primary boot device and then press F10 to save and exit.
You can leave it for 1 hour....but why not try overnight.
Take care where electricity is concerned....safety first.
teknology9
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Ok.....have you tried a full CMOS clearance?
Remove the power cable from the mains supply and then press the power switch on the case for a few seconds just to drain any residual energy in the PSU capacitors.
Once done remove the motherboard battery for at least one hour before replacing it.
Next plug back into the mains supply and boot.
You will now need to enter the BIOS by pressing DEL and load Optimised BIOS Defaults.
Make any other changes to the BIOS settings to suit your self like disabling the floppy drive, disabling the full screen logo and making the HDD the primary boot device and then press F10 to save and exit.
You can leave it for 1 hour....but why not try overnight.
Take care where electricity is concerned....safety first.
teknology9
i tried overnight, i triend 5-10-15min... didnt work out...
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Why dont you take it back to the shop?
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it was online purchase...
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Why don't you return it to the online shop....sure to have a returns policy.
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ive contacted friend that sold me..
it should be gone next week...
in mean time ive ordered p7p55-m...
hopefully it will work :)
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OK...that's good...at least you have a solution to the matter, good luck with that motherboard when you get it.
ATB
Teknology9
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Sounds like a good outcome to this issue. :)
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Sounds like a good outcome to this issue. :)
well i had to change it cause there is no point of goin for repairs when delivery to it cost more than mobo itself