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Questions about GIGABYTE products => Motherboards with AMD processors => Topic started by: robertsmith on April 29, 2013, 02:19:56 am

Title: On GA-970A-DS3 magicjack works on USB 3.0 but not other USB ports?!
Post by: robertsmith on April 29, 2013, 02:19:56 am

The title pretty much sums it up.  I have a magicjack that works on other PCs fine.  On my GA-970A-D3, when I plug in the unit in any regular USB 2.0 slot, it says the device did "not install" and that a USB device "has malfunctioned."  This happens in every 2.0 slot.  However, in the USB 3.0 slot, everything works fine.

Any idea why this would be?  Sounds like a driver issue, but there are no drivers that I know of for USB 2.0 ports.  I have installed the AMD 13.4 Chipset drivers which just have a USB 1.1 filter driver.  I have tried the magicjack with this installed and uninstalled.  I really don't want to occupy a 3.0 slot with the magicJack.

This was done multiple times on a clean install/format of the system.

Title: Re: On GA-970A-DS3 magicjack works on USB 3.0 but not other USB ports?!
Post by: Vezina on April 29, 2013, 01:10:25 pm

You will have to use the USB 3.0 ports though as a workaround.

Title: Re: On GA-970A-DS3 magicjack works on USB 3.0 but not other USB ports?!
Post by: robertsmith on April 29, 2013, 11:07:27 pm

Well I assumed that.  But why are the 2.0 ports not detecting it?

Title: Re: On GA-970A-DS3 magicjack works on USB 3.0 but not other USB ports?!
Post by: timmib on May 02, 2013, 02:15:39 pm

Greetings,

Found this link and thought it might be useful:

http://www.dslreports.com/forum/r20757069-Magic-Jack-vs.-a-PCI-USB2-Card-Winner-PCI-Card

Kim

Title: Re: On GA-970A-DS3 magicjack works on USB 3.0 but not other USB ports?!
Post by: robertsmith on June 05, 2013, 06:41:19 pm

Thanks for the link.  Part of the issue, however, is that the two drives MJ makes up aren't being detected, so there is nothing in Windows Update to download.  I suppose I could download the driver myself, but I'm not sure where to get these.  Besides, the drivers install when plugged into USB 3.0.