Official GIGABYTE Forum

Questions about GIGABYTE products => Motherboards with Intel processors => Topic started by: Manubiwan on October 18, 2013, 12:15:49 pm

Title: Z68X-UD3-B3, 4Gb of RAM detected out of 8Gb
Post by: Manubiwan on October 18, 2013, 12:15:49 pm: Hello guys !

I've built a computer 1,5 years ago, and I just noticed, while I was doing some video editing that I was working on 4Gb of RAM while I got 8Gb of RAM installed on the motherboard (2*4Gb). I run a W7 - 64bit.
After browsing the web (and this forum) for a couple of hours... I still don't understand what's going wrong.

Some of my specs :
CPU : Intel Core i7 - 2600K CPU@3.4GHz
Motherboard : Z68X-UD3-B3
RAM : G.SKILL 8GB (4GB x 2) 1600 MHz CL9 RipJaws X Desktop RAM (Timing : 9-9-9-24)
Video : 2 * GeForce GTX 570

What I have done so far so far :
- Swapped RAM Module on every slot possible and established than all the slots are functionning
- This motherboard support up to 32Gb of RAM, so 8Gb should'nt be a problem
- All the drivers are up to date

What I suspect :
- One of the two RAM Module is dead
- Somehow, a software is caping my use of RAM

If I need to buy new RAM's module, I want to be sure that my current module is not working. So I would like to know if you guys can help me on determining what is wrong with my computer :)

Thx a lot.
Title: Re: Z68X-UD3-B3, 4Gb of RAM detected out of 8Gb
Post by: dmdilks on October 18, 2013, 06:33:42 pm: Have you gone into msconfig / boot / advance option and make there isn't any check marks on the CPU and Memory.
Title: Re: Z68X-UD3-B3, 4Gb of RAM detected out of 8Gb
Post by: Manubiwan on October 19, 2013, 12:09:07 am: I confirm that nothing is checked on Msconfig/Boot/Advanced Settings
Title: Re: Z68X-UD3-B3, 4Gb of RAM detected out of 8Gb
Post by: dmdilks on October 19, 2013, 12:21:48 am: What does it show in the bios?
Title: Re: Z68X-UD3-B3, 4Gb of RAM detected out of 8Gb
Post by: Manubiwan on October 19, 2013, 01:02:24 am: As the OS, the BIOS only detect 4Gb of RAM.
That's why I suspect one RAM Module to be dead.
Title: Re: Z68X-UD3-B3, 4Gb of RAM detected out of 8Gb
Post by: dmdilks on October 19, 2013, 01:37:17 am: Have you tried one stick at a time?
Title: Re: Z68X-UD3-B3, 4Gb of RAM detected out of 8Gb
Post by: Manubiwan on October 19, 2013, 01:43:50 am: I'll try that tomorrow morning :)
Thx for all the help you bring already, it's nice to have your advice ;)
I'll keep you in touch as soon as I've made the one RAM Module check
Title: Re: Z68X-UD3-B3, 4Gb of RAM detected out of 8Gb
Post by: Manubiwan on October 20, 2013, 10:53:51 am: Ok.
I figured out what was happening.

I've been scammed.
The stickers on RAM modules are not the good ones.
It's not 2Gb RAM Modules, but 2Gb RAM Modules.
I figured that out while plugin the RAM Modules one by one.

So problem solved. Thx for all the advice dmdilks ;)
Title: Re: Z68X-UD3-B3, 4Gb of RAM detected out of 8Gb
Post by: dmdilks on October 20, 2013, 03:54:10 pm: Glad you got it figure out. Some times you have to start at square one. At release you know nothing is wrong with the hardware.