Official GIGABYTE Forum
Questions about GIGABYTE products => Motherboards with AMD processors => Topic started by: rr72 on December 10, 2013, 06:08:11 pm
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I recently upgraded a PC that is used for basic tasks and gaming. Unfortunately, the system is randomly rebooting every few days while using Firefox normally. After it boots into Windows, a dialog is shown saying a BSOD has occurred, always with the bugcheck code 0x124: WHEA_UNCORRECTABLE_ERROR. The system is stable in intensive 3D games such as Assassin's Creed IV: Black Flag and in torture tests like Prime95, IntelBurnTest, etc. No components are overclocked. CPU is high 20s C at idle and 42 C at full load, so temperature is not an issue. Voltages shown in BIOS are also acceptable.
System specifications:
- Gigabyte GA-78LMT-USB3 (rev. 5.0, BIOS version FA) -- brand new
- AMD FX-4130 3.8GHz w/ retail heatsink and fan -- brand new
- 8GB (2 x 4GB) G.SKILL Sniper DDR3-1600 -- brand new
- NVIDIA GTX 560 Ti 1GB
- Seagate Barracuda 7200.9 250GB 7200RPM SATA HDD (known good)
- WD Caviar Blue 500GB 7200RPM SATA HDD (known good)
- HGST Deskstar 7K1000.C 1TB 7200RPM SATA HDD (known good)
- Antec Earthwatts 650W PSU (known good)
- Antec Three Hundred ATX Mid Tower
- Windows 7 Home Premium 64-bit
Things tried:
- Tried different known-good DDR3-1333 RAM
- Tried different RAM slots
- Tried different known-good GTX 260 video card
- Tried disabling APM Master Mode in BIOS
- Tried disabling Turbo Core in BIOS
Other people are seeing this same 0x124 code when trying to run certain Steam games on Bulldozer chips (and AMD has acknowledged this in a KB article: http://support.amd.com/en-us/kb-articles/Pages/STEAMGamesonAMDFXplatforms.aspx).. could this be causing the reboots in Firefox I'm experiencing? The article claims I need to upgrade my BIOS, but FA is the latest for my board's revision. Is there a later/beta BIOS that addresses this issue that is perhaps not obvious on Gigabyte's web site?
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This is usually heat related, defective hardware, memory or even processor though it is "possible" that it is driver related (rare). I see the brand new parts therefore let me ask you have you performed a fresh install of windows?
That steam article was last updated almost 2 years ago and no longer applies to 99% of systems. Have you downloaded and installed to two patches for your FX processor if not i would do so as they dont come up on windows update that i am aware of.
http://support.microsoft.com/kb/2645594
http://support.microsoft.com/kb/2646060
Update in that order also as 2646060 has to have the top one installed first.
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Yes, Windows was reinstalled after the hardware was upgraded.
I came across those Microsoft patches but was under the impression that they were for performance rather than stability. Guess they're worth a try.. as long as Windows doesn't BSOD while installing them.
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Resolved. Interestingly, the Firefox BSODs were being caused by the NVIDIA video card driver I was using (331.82 WHQL). I found this thread, which describes the problem: https://forums.geforce.com/default/topic/621899/geforce-drivers/desktop-internet-browser-freeze-thread-w-geforce-460-560-gpus-updated-for-nb-12-5-13-page79-/1. Apparently only 400 and 500 series NVIDIA cards are affected. I upgraded to the 331.93 Beta driver, which has a fix rolled in, and the BSODs disappeared.