Official GIGABYTE Forum
Other questions related to GIGABYTE => RMA and service => Topic started by: stokey on April 13, 2010, 12:59:21 pm
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I'm brand new to this forum so I'm not completely sure if I'm posting this in the right section...but here goes!
Whilst working on my computer a few weeks back my computer randomly stopped working, I tried turning it on again but it would power up. So I replaced the power supply and its still not working...so it turns out that its my motherboard.
I just have a few questions I hope somebody could help me with.
Would I still be covered under warranty?
If so how would I go around contacting Gigabyte about a possible repair or replacement?
And finally how long on average does it take from the sending of the parcel to receiving the repaired part typically?
I tried having a look for this information but I wasn't completely sure, so I was hoping somebody here might be able to lead me in the right direction.
Thanks in advance.
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Hi,
If you are in the UK and your board is less than 12 months old your first port of call should be the shop (this includes on-line retailers) that you purchased it from.
If it is older than that or you bought it from a private seller then you will need to RMA it to Gigabyte (I believe there is a £10 fee for this + You will have to pay postal charges) for more details and to get an RMA number you should send an e-mail here: returns@gbt-tech.co.uk
This thread might also help. http://forum.giga-byte.co.uk/index.php/topic,85.msg369.html#msg369
I have not got first hand experience as to the speed of returns where boards are RMA'd but, from what I have read in various posts, it is usually pretty quick. Check this thread: http://forum.giga-byte.co.uk/index.php/topic,1222.0.html for one example
Hope this helps and ATB