Official GIGABYTE Forum

Other questions related to GIGABYTE => RMA and service => Topic started by: Suporex on October 31, 2016, 11:50:34 pm

Title: How to RMA motherboard
Post by: Suporex on October 31, 2016, 11:50:34 pm
Hello,

I got Gigabyte X99 Ultra gaming Motherboard and everything works fine except of M.2 slot for SSD drive. I am dealing with gigabyte support for past week and it is for sure faulty M.2 slot. How do I RMA my motherboard? I am based in Ireland and would like to know how to get this fixed or motherboard replaced?

Thanks.
Title: Re: How to RMA motherboard
Post by: esota on November 01, 2016, 02:37:45 pm
The first place is to contact the dealer where you purchase the board.
Title: Re: How to RMA motherboard
Post by: Suporex on November 01, 2016, 02:53:33 pm
Quote from: esota on November 01, 2016, 02:37:45 pm
The first place is to contact the dealer where you purchase the board.

I bought the motherboard in USA but I am in EU now...
Title: Re: How to RMA motherboard
Post by: Suporex on November 01, 2016, 08:09:43 pm
They want serial number from me but I can't find it. Anyone knows where I can find it on Gigabyte X99 Ultra Gaming rev 1.0 motherboard?
Title: Re: How to RMA motherboard
Post by: absic on November 02, 2016, 05:51:01 am
There is usually a sticker, with the serial number, attached to the 24 pin power header on the motherboard.
If your motherboard is still fitted inside a case, you will probably have to remove it to actually see this label.
Title: Re: How to RMA motherboard
Post by: Suporex on November 02, 2016, 01:05:24 pm
Quote from: absic on November 02, 2016, 05:51:01 am
There is usually a sticker, with the serial number, attached to the 24 pin power header on the motherboard.
If your motherboard is still fitted inside a case, you will probably have to remove it to actually see this label.

Thanks, that what it is probably. It is fitted and I was searching with flashlight all over that board. Never though about checking the 24 pin power header. Appreciate, will check when I am back from work.