Official GIGABYTE Forum
Questions about GIGABYTE products => Motherboards with Intel processors => Topic started by: n00btastica on June 02, 2010, 09:55:27 am
-
Hi
I have a Gigabyte X58A-UD5 motherboard and a pair of Gigabyte (GV-R587D5-1GD-B) 5870s in Crossfire.
Due to the layout of the board - i.e. the distance between the PCIe slots, when the cards are both in they are just about touching - 1-2mm gap, at best.
I would like to move the the cards to slots 1 and 3 to give better air flow to each of the fans as when the second card is installed the "first" card temperature raises by ~10 degrees and the second runs ~10 degrees hotter still
Although this is fine when idle, when under load they do get toasty.
To move the cards to slots 1 and 3 requires a long (100mm) CF Bridge - which is not provided by either the motherboard or GFX cards.
I have a long standing, ongoing, thread with GTS - but it is going round in circles and basically I am being fobbed off.
Surely, after spending c£1000 on Gigabyte products, Gigabyte could send me a long CF bridge ?
Pleae can you help?
-
Hi
I don't think that you would want to use the 1 and 2 PCIe slots anyway because if they are the same as on my UD7 motherboard the first slot is 16x and the second is only 8x whereas the third is 16x again so it would definitly be beneficial; to use slots 1 and 3. Obviously you would need a longer bridge.
-
The difference between x8 and x16 is negligable (2-3 FPS at most) when CFing 5870s (the UD5 reccomended is slots 1 and 2)
Obvisouly I do need a long bridge - but Gigabyte dont provide this with either their mobo or GFX and im of th eopinion that after soending £1k on theor products they should be providing me with this, not me buying one ................
-
I wouldn't think that's too much to ask when you are buying into a premium range of products. Maybe they will come across with one when they finally read your email. Maybe runn3R(moderator) can help.
-
Lets hope so because this "debate" has been going on for weeks on their GTS who, quite frankly, just appear to be trying to fob me off..............
-
Well I never, I can't believe that! ::)
-
Is that a common trend wih GTS ?
I am, quite honestly, shocked with the level of customer service shown to date - hopefully someone from Gigabyte here can help ?
GTS have now advised me that "GBT UK will contact you asap" - I do hope so
We shall see
-
Well, surprise, surprise, no reply from GTS, no reply from GBT UK and no reply from anyone from Gigabyte here .........
That's Customer Service for you ::)
not
-
I must agree, Their customer service is some of the worst I have ever found. They just don't seem to care once you have made your purchase. What does make me laugh is that they have the audacity to put a banner ad at the top of the page in big letters regarding PC Pro 2010 awards " What do you think of our support?"
-
Yeah Gigabyte CS blows and so does there QC. I got so fed up with there lies and fake fixes that I have moved on to Asus. I am so happy I made that move as I will never look back.
-
They couldn't do better if they were trying to frighten away customers. :( I made the move to Gigabyte from Asus but I am sure I will move back next time.
-
Hi n00btastica
Thanks for the PM received, I will push our team to contact you.
-
Thank you ;D
-
well, credit where credit is due
A very helpful chap from Gigabyte called (twice) today to chat through the problem and it would appear they may have got a resoluion to the problem.
Ill get back to you and (hopefully) give you the happy ending
Thanks runn3r and Nigel ;)
-
Hi
Do you have any resolution yet? I would be interested to hear what the outcome was.
-
Well ...............
NIgel (who I believe to be Gigabyte's UK Sales Director) called and was a very helpful and considerate chap.
After chatting the issue through and explaining the prinicple of my gripe he promised to look at the issue, within an hour he had called back and advised he had found a long bridge at their Germany office and was looking to get it shipped to me (directly or via himself).
I believe it to be somewhere between Germany and myself as present - ill keep you updated
Cheers
{SAS}TB
-
Well that's good news in the end. it's just a shame that it took so long to get sorted. At least Gigabyte did the right thing.
-
well, credit where credit is due
A very helpful chap from Gigabyte called (twice) today to chat through the problem and it would appear they may have got a resoluion to the problem.
Ill get back to you and (hopefully) give you the happy ending
Thanks runn3r and Nigel ;)
That is what often happens in larger companies, the so called "front-line" staff and direct customer support are usually too busy trying to pander to HQ to remember that customer with problems are just as important as potential ones, perhaps moreso in terms of impact on referrals.
I am not saying this specifically about GA, lot of the bigger firm tend to have less than steller responses or response time, partly due I suppose to all the myriad enquires/problems and whinge mail they get for the crazies :)
I guess that is why having someone who actually deals with a forum day-to-day and in direct contact with a wide range of views and opinions, pretty much uncensored, it a bloody good thing :)
He certainly helped me out not long ago when my stupid registration didn't work on the GA webpage.
I have only ever had to deal with GA via Asia actually, I fired off a few mails (basic questions really, not problems), but I got decent responses in a timely manner.
Certainly it is good to know, that if I ever do have issues and some pen pusher is being obtuse, that I have a few contacts in GA (and some other comapnies) which help cut through the fud we get at times :)
Nice to see you are getting it attended to mate, and it sounds like they are lavishing attention on you too.
-
Well, I got from from work this evening to a bubble wrap envelope from Germany containing a long Crossfire bridge.
Took some time and effort, but we got there in the end.
Thanks to all who helped - its much appreciated
Cheers
TB
-
Well that's great news. I'm glad it all came together.
-
Well, I got from from work this evening to a bubble wrap envelope from Germany containing a long Crossfire bridge.
Took some time and effort, but we got there in the end.
Thanks to all who helped - its much appreciated
Cheers
TB
Welcome, I'm glad I could help you :)
(...)
I guess that is why having someone who actually deals with a forum day-to-day and in direct contact with a wide range of views and opinions, pretty much uncensored, it a bloody good thing :)
(...)
Thanks (and all the best to Australian users of Gigabyte!)