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Other questions related to GIGABYTE => RMA and service => Topic started by: Reality|Bites on September 20, 2010, 07:17:25 pm

Title: X48 DS5 died,bought last year, no receipt.
Post by: Reality|Bites on September 20, 2010, 07:17:25 pm

Hi,

Recently my Gigabyte X48 DS5 just failed to boot up, I have now replaced the board with my back up board for the time being.
I bought it from an independant retailer last year and no longer have my receipt, So I am unable to prove I bought it from them.

What is my next course of action?

Am I able to get it repaired or replaced through you?

Title: Re: X48 DS5 died,bought last year, no receipt.
Post by: Dark Mantis on September 20, 2010, 07:40:22 pm

Gigabyte normally go on the "Date of Manufacture" which will be logged against the serial number of the board so I don't think a receipt would be necessary but the best thing is to PM runn3R the Gigabyte Moderator on the forum and see what he says.

Title: Re: X48 DS5 died,bought last year, no receipt.
Post by: runn3R on September 21, 2010, 10:26:47 am

Hi Reality|Bites

Thanks for PM.
You've just need to sent the details as follows:

Your name
Telephone number
Address
Email
Model Number
Serial Number
Supplier
Description of fault

to our RMA dept at:  returns@gbt-tech.co.uk

Title: Re: X48 DS5 died,bought last year, no receipt.
Post by: Reality|Bites on September 21, 2010, 03:53:06 pm

ok thank you,

Details just sent.

Do you think I would get the same board back if my RMA is accepted?

Edit:

Just got this e-mail back regarding the message i sent yesterday.

Dear Sir,
 
You may send in for fix/repair only. Replacements are only given if a item can not be repaired under warranty.
Please fill in the attached indirect customer RMA excel form as indicated by the bold blue "???" and re-submit back to us for a returns number which will be sent upon return of this form with further on-screen instructions. The customer is responsible for sending in their goods. For single items, we recommend Recorded first class post.  

All RMA numbers are issued within a 24hr period unless requested for after 5.00pm on Friday’s and at bank holidays and Christmas. If you have not received your RMA number within 72hrs, please re-apply. Please ensure all spam/junk mail filters are turned off. Please be aware the returns dept is not the repair dept and does not directly repair items sent in, these are handled by our engineer. We will advise you of any problems by e mail/phone. In some cases RMA repairs are backed up by photo evidence of a item working.
 
Current turnaround time on single items is between 2-5 working days depending on nature of the fault(s) and our engineer’s stock of components chips etc required for repair. Replacements are available but if these are required then please allow 7-10 days extra for these to be shipped into us as we do not keep a high level of stock to act as replacements in our office only environment. We will inform you if this should happen. The returns dept is open for phone/e mail contact 08.30am to 17.30hrs Monday to Friday.
 
Please fill in the attached to receive further on screen instructions.
 
Regards
Returns Dept


I don't have excel so I can't use the attached form, I know you can download a viewer but that doesn't help :)

Title: Re: X48 DS5 died,bought last year, no receipt.
Post by: Dark Mantis on September 21, 2010, 04:04:40 pm

Quote

Please fill in the attached indirect customer RMA excel form as indicated by the bold blue "" and re-submit back to us for a returns number

I take it that you are confused buy the "Blue Boxes" on the Excell form. When you open it you will see what they mean. Just shows which bits need filling in.

Use the viewer and then print it out, fill in by hand and then scan to send back.

Title: Re: X48 DS5 died,bought last year, no receipt.
Post by: Reality|Bites on September 21, 2010, 04:21:15 pm

I don't own a printer or scanner though lol.

Title: Re: X48 DS5 died,bought last year, no receipt.
Post by: Dark Mantis on September 21, 2010, 04:25:10 pm

Carrier pidgeon?

Title: Re: X48 DS5 died,bought last year, no receipt.
Post by: Reality|Bites on September 21, 2010, 04:41:36 pm

tis ok, I sent the info runn3r told me to send, and after I replied to their e-mail saying I don't own excel they sent me an RMA number. I know i'm being lazy here but where am I sending it lol,

Address please :)

Title: Re: X48 DS5 died,bought last year, no receipt.
Post by: Beekeeper on September 21, 2010, 08:07:23 pm

Quote from: Reality|Bites on September 21, 2010, 03:53:06 pm

I don't have excel so I can't use the attached form, I know you can download a viewer but that doesn't help :)

you can use calc from http://www.openoffice.org/, should work ok

Title: Re: X48 DS5 died,bought last year, no receipt.
Post by: Dark Mantis on September 21, 2010, 08:25:41 pm

Good idea Beekeeper. The address and all the other details are on the document.