Official GIGABYTE Forum

Questions about GIGABYTE products => Graphic cards => Topic started by: urgash on September 28, 2010, 07:22:33 pm

Title: GigaByte GTX 295 problem
Post by: urgash on September 28, 2010, 07:22:33 pm: Hiya, well today i started my computer as always after 14 months with this card then i noticed that my monitor beeping and wont show anything, the problem is that system is working alright but i cant see anything on my monitor, is totaly black i cant even see bios on the start.

any idea what it might be?

also what is the warranty time for gigabyte products? 36 months?
and do i have to talk to the shop where it was bought or i can send it straight to the gigabyte with invoice?

cheers

lukas
Title: Re: GigaByte GTX 295 problem
Post by: Dark Mantis on September 28, 2010, 07:31:59 pm: Hi and welcome to the forum.
You will need to RMA the card to Gigabyte if it is faulty as the warranty is 3 years. But first it might be worth doing some tests. Have you another lead that you can try between the GPU and the monitor?
Is the fan still turning on the graphics card?
Title: Re: GigaByte GTX 295 problem
Post by: urgash on September 28, 2010, 07:47:31 pm: Hi thanks for the super fast respond

1. i'm lucky man that i did not sold my last card which is 8800 gts 512 and working fine on the same monitor and cable so i presume that cable is ok.
2. yes fun is working on the card.
Title: Re: GigaByte GTX 295 problem
Post by: Dark Mantis on September 28, 2010, 07:57:44 pm: Have you tried reinstalling the card in the slot? Not forgetting the power cables?
Title: Re: GigaByte GTX 295 problem
Post by: urgash on September 28, 2010, 08:17:55 pm: Yes i did, my mainboard GIGABYTE P35T-DS3P which have 2x PCI-E slots i checked both
Title: Re: GigaByte GTX 295 problem
Post by: Dark Mantis on September 28, 2010, 08:19:32 pm: Normally you need to choose the x16 PCIE slot nearest the CPU if you are only using one card. Is that the slot you are using now?
Title: Re: GigaByte GTX 295 problem
Post by: urgash on September 28, 2010, 08:54:06 pm: correct
Title: Re: GigaByte GTX 295 problem
Post by: Dark Mantis on September 28, 2010, 08:56:07 pm: If the 250 wont work in there then I think you are going to have to RMA it. Send an email here advising your problem and they will send you a form for RMA.

returns@gbt-tech.co.uk
Title: Re: GigaByte GTX 295 problem
Post by: urgash on September 28, 2010, 09:12:19 pm: just last question
can i send it from Ireland to UK?
Title: Re: GigaByte GTX 295 problem
Post by: Dark Mantis on September 28, 2010, 09:13:58 pm: I am fairly sure that is alright as this is your nearest centre. Just check when you email them.

returns@gbt-tech.co.uk
Title: Re: GigaByte GTX 295 problem
Post by: urgash on September 28, 2010, 09:20:22 pm: will do, thanks a lot for your super fast help mantis ;)
Title: Re: GigaByte GTX 295 problem
Post by: Dark Mantis on September 28, 2010, 09:21:25 pm: You are welcome and I hope that you get sorted out quickly. All the best. DM
Title: Re: GigaByte GTX 295 problem
Post by: urgash on October 12, 2010, 08:55:44 am: Hi again, is there any way to find out what is the current status of my card? or i find out when they send it to me?

Thanks
Title: Re: GigaByte GTX 295 problem
Post by: Dark Mantis on October 12, 2010, 09:48:04 am: I am afraid that we have no more contact with Gigabyte Support than you do. I have been trying for a long time to get some communication line open but it doesn't seem to be happening at the moment. The only thing I could suggest is that you PM "runn3R" Gigabyte's Admin of the site and se if he can chase it up for you. ;)
Title: Re: GigaByte GTX 295 problem
Post by: Badbonji on October 14, 2010, 10:58:41 pm: Hope you got a response! Other than the GPU being the problem the only other suspect would be the PSU. When you turn a PC on it puts quite a bit of stress on the PSU, and the GTX295 uses a lot more power than a GTS250.