Official GIGABYTE Forum
Questions about GIGABYTE products => Motherboards with Intel processors => Topic started by: sircolby45 on November 21, 2010, 09:40:14 am
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Ok I added in a new video card to my computer that is a PCIe 16x card.(Gigabyte GTX 460 Super Overclock Series). Oddly whenever I plugged this card in my PCIe tuner card in the 1x slot above it immediately stopped working.(The computer no longer recognizes that it is there at all) Does anybody know what could have caused this?
Hardware:
Gigabyte P55A-UD3 Rev. 2 Firmware: F11
Core i5 760
Corsair 650W Modular PSU
WD Caviar Black 1TB(FAEX) - AHCI
Vertex 2 120GB SSD - AHCI
G.Skill 4GB RAM
Gigabyte GTX 460 Super Overclock Series
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Hi
It doesn't really make a lot of sense as they are actually on two different PCIE busses even. You can see the connection layout on page 8 of the manual.
http://download.gigabyte.eu/FileList/Manual/mb_manual_ga-p55a-ud3_v2.0_e.pdf
I would suggest moving the tuner card to the PCIE x4 slot.
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Hi
It doesn't really make a lot of sense as they are actually on two different PCIE busses even. You can see the connection layout on page 8 of the manual.
http://download.gigabyte.eu/FileList/Manual/mb_manual_ga-p55a-ud3_v2.0_e.pdf
I would suggest moving the tuner card to the PCIE x4 slot.
I put it in the x4 slot and it installed drivers the the PCIe bus in Windows, but still no card. ???
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Purely guessing here but some hardware requires the software/divers to be installed before the hardware is inserted. Have you tried that approach?
If not make sure you clean off the old remnants of the software from the system first.
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Purely guessing here but some hardware requires the software/divers to be installed before the hardware is inserted. Have you tried that approach?
If not make sure you clean off the old remnants of the software from the system first.
The tuner card was already installed on the system. I recently put an SSD drive in, but I still had my old OS installed on my HDD. The tuner card was working on this installation, so I booted that up and it still wasn't recognized. I guess I just killed the card somehow whenever I put my graphics card in. I have never had anything like this happen before, but there doesn't seem to be any other explanation.
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Which drive has the OS on it now?
Have you tried clearing the CMOS and loading Optimised BIOS Defaults?
I don't think you have killed your card just messed up the settings/drivers.
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Which drive has the OS on it now?
Have you tried clearing the CMOS and loading Optimised BIOS Defaults?
I don't think you have killed your card just messed up the settings/drivers.
No I haven't but I will give that a try. Both drives have the OS on them. The old HDD just has a setup that I knew was working when I quit using it.
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You can't have two drives that are active and have the OS on them on the same system without problems. I would suggest unplugging the old drive and just using the new drive for now.
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Ok I tried swapping the card out with a new card and still it does not recognize it...I go into device manager and scan for new hardware and it comes up with nothing.
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Have you just got one drive installed now?
If so what OS is installed on it?
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Have you just got one drive installed now?
If so what OS is installed on it?
Yes I just have the 1 drive. It has Windows 7 64-bit. Like I say though the card was working just fine until I replaced my GTS 250 with my GTX 460 then bam no tuner card. Also I tried clearing the CMOS and that didn't help either.
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So everything is working alright apart from the TV tuner card now?
Try in the BIOS disabling the USB3 and unless you are using it the SATA3 controller too. Along with any other devices that you are not using like the floppy drive.
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Ok I disabled USB3 and SATA3, but still no card.
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Can you try the card in another computer?
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Unfortunately I don't have one handy. The only other computers I have are laptops.
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If you have onboard sound try enanbling that and see if that works..........It could be a software conflict?
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I have onboard sound and it is enabled and works fine. Also I really don't think that my tuner card magically died or that the new card I just put in is bad as well. I am not sure what is going on, but I think it is fairly safe to assume that it is not the card. I gotta say this one has me stumped. I really don't even know where to start. I have never heard of a problem like this.
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What is the model of the tuner card?
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What is the model of the tuner card?
The one I replaced it with is a Vixs 210E. It is almost identical to the one I replaced except it doesn't have an FM tuner.(The one I replaced was a Vixs too) The reason I got another Vixs is before it died the other card worked really well for me.
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Did it come with software? if it did, go into bios and disable onboard and save reboot, install the software and see how we go from there.
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It is an OEM card, so there is no software. I have the driver though. I am confused though. Disable onboard what?
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Whoops my bad I got myself confused LOL i's hot here hahaha going crazy. Install the driver and see what happens.
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You could also look around online for any forums for that hardware and see if others had issues and how they got around them?
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I have tried the drivers already in the past and again today and it's still a no go. I did a search and all I get is people complaining of the tuner not being found in Media Center. Mine is just not being found period. Before it stopped working Media Center had no trouble detecting it.
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I have just re-read the thread and at the beginning you say that the tuner card was working before you plugged in your graphics card and then it stopped.
What graphics card were you using before this?
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I have just re-read the thread and at the beginning you say that the tuner card was working before you plugged in your graphics card and then it stopped.
What graphics card were you using before this?
It is a Gigabyte GTX 460 1GB Super Overclock Series.
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I have just re-read the thread and at the beginning you say that the tuner card was working before you plugged in your graphics card and then it stopped.
What graphics card were you using before this?
It is a Gigabyte GTX 460 1GB Super Overclock Series.
Yes I understand that is what you are using now but what were you using before?
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I have just re-read the thread and at the beginning you say that the tuner card was working before you plugged in your graphics card and then it stopped.
What graphics card were you using before this?
It is a Gigabyte GTX 460 1GB Super Overclock Series.
Yes I understand that is what you are using now but what were you using before?
Oh ok I was using a GTS 250 1GB before.
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And what hapopens if you replace the 250 into the system instead of the 460?
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Ok I just put the GTS 250 back in and the tuner card was found immediately. It works fine and everything. I am fixing to put the GTX 460 back in and see if it goes offline again.
Edit: Ok I put the GTX 460 back in and yet again the card is not recognized.
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This is what I wondered. So it means that it is either a compatibilty issue with the 460 and the tuner card or a power problem. The only real difference between the two graphics cards is that the 460 uses a lot more power.
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This is what I wondered. So it means that it is either a compatibilty issue with the 460 and the tuner card or a power problem. The only real difference between the two graphics cards is that the 460 uses a lot more power.
It shouldn't be a power problem. My 650W Corsair is overkill for a GTX 460. Do you think I should send the graphics card back and get a different one? I still have a day or two before my return period ends...
Edit: Also my tuner card in the PCI slot works just fine.(Unfortunately this is a terrible card and I don't really use it)
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Yes I think that would be a good idea. I am not convinced that it will make a difference as it may just be some incomaptibility but just to make sure. ;)
EDIT: If you don't really use the card and it is cr@p why are you going to all this bother?
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Yes I think that would be a good idea. I am not convinced that it will make a difference as it may just be some incomaptibility but just to make sure. ;)
EDIT: If you don't really use the card and it is cr@p why are you going to all this bother?
No the one in the PCI slot is crap. The one that I am trying to get to work is in the PCI-E slot and it is a very good card. I tried pulling the one in the PCI slot out to see if that made a difference and it did not.
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I see makes more sense ;)
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Arg! Newegg is wanting to charge me $49.99 for the free HAWX 2 game I got with the card to return it. I wouldn't pay $4.99 for that game. :-\ Anyway before I return it I want to make absolutely sure that this can't be fixed because it is going to cost me $49.99 for I game I don't even play. Any other ideas or have we hit a brick wall here?
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I don't know about your consumer laws in the US but surely they can't charge you for something that is faulty. The fact that they bundled the software in with the card is not your fault! :-\
The only other thing I can think of to try is putting the GPU in another computer to see if it works there. At least that will isolate where the problem is 100%.
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I think I am probably just going to hold on to the video card. Honestly I don't think it is the problem. I think the motherboard is the problem. I don't know why, but for some reason when I put this card in it is disabling all of my other PCI-E slots. I am guessing it is a rare BIOS bug or something.
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Try explaining the problem to GGTS and see if they can offer any help on the BIOS front.
Just enter your email address and click on the language of choice.
GGTS http://ggts.gigabyte.com.tw/Default.aspx
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Try explaining the problem to GGTS and see if they can offer any help on the BIOS front.
Just enter your email address and click on the language of choice.
GGTS http://ggts.gigabyte.com.tw/Default.aspx
I sent them an e-mail yesterday. Just waiting for a response.
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It will probably take them several days to answer you but please let us know what they say.
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Dear customer,
Obviously CTX 460 card has device conflicts, you may need to check if other bios available on the GTX460 card update.
Best regards,
Gigabyte technical support team.
So basically they didn't say anything we didn't already know. I checked and there are no BIOS updates for the GTX 460.
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So not exactly helpful really ::) The thing is they should be offering more help if you have bought one of their products and it isn't performing as it should.
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So not exactly helpful really ::) The thing is they should be offering more help if you have bought one of their products and it isn't performing as it should.
That is kind of what I was thinking. I tried swapping out the motherboard to an Asus board and it is still having the same problem! The Vixs tuner cards showed up when Windows 7 was initially realigning with the new motherboard, but sure enough after the reboot they were gone again.
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Well not very helpful situation really. But at least you now know it is not a problem with the Gigabyte motherboard per se. Have you tried on the Vix tuner cards forum form help?
I think that you should go back to GGTS and explain to them in no uncertain terms that there is no updated firmware for the graphics card and it is up to them to sort it out.
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Well not very helpful situation really. But at least you now know it is not a problem with the Gigabyte motherboard per se. Have you tried on the Vix tuner cards forum form help?
I think that you should go back to GGTS and explain to them in no uncertain terms that there is no updated firmware for the graphics card and it is up to them to sort it out.
Yah but it is still a Gigabyte card that is causing the issue though. I looked for a Vixs forum, but there is not one. It is not really a well known card. It is more of an OEM card. I just sent out another e-mail to tech support updating them on my new finds. Hopefully they will have some insight on what is going on.
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Well good luck with that and please do let us know how you proceed.
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Have you tried any other pci-e devices like a NIC or sound card. I believe the tuner card is the problem.
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Thanks for taking time to test, contact the TV card manufacure for warranty service.
Best regards,
Gigabyte technical support team.
Ok so they were no help again. There is nothing wrong with the tuner card or they wouldn't work when the GTS 250 is in.
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That was rather obvious but I often wonder if the either don't read or don't understand a lot of what is passed to them. :-\
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Dear customer,
If issue confirm to be the GTX 460 card, please refer to our warranty, whether replace the graphic card from vendor or submit RMA service:
All graphic card carries an 3 year warranty from the date it was manufacture (according to serial number), products which was purchased within 30 days from invoice will be handled directly from your vendor or dealer they will replace it . Over 30 days please log on our online RMA service http:// rma.gigabyteusa.com go to end-user click on add new request fill out the RMA request form click on submit, our RMA dept will assign RMA# and send back instruction by email.
Best regards,
Gigabyte technical support team.
Ok I e-mailed them back explaining that I thought it was the card that was causing this issue. Unfortunately they still are not much help on this. I don't think there is anything wrong with the physical hardware personally. It seems to me it is more likely a freak software conflict. I don't think replacing the card is going to fix anything.
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Ok I just finally made a breakthrough! I pulled out an old HDD and installed a new copy of Windows. Now on this copy I have both the Asus Vixs tuner cards and the video card working! I let Windows 7 install the driver automatically and it is using an older version. Now I just need to figure out why it is not working in the other installation. I am guessing it is because the new installation of Windows is using an older driver for the card. Maybe the new driver is causing the problem. So now I am going to go back to my SSD drive and roll back the driver and see what happens.
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Sounds like you are finally getting somewhere now. It could also have been a Windows update that is causing the problem.
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Sounds like you are finally getting somewhere now. It could also have been a Windows update that is causing the problem.
You are right there. The cards disappear when this update is applied. ---> Accusys Inc. - Storage - ACS-6xxxx
Looks like we finally solved this one! Thanks for all the help Dark!
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No problem only too glad to help and at least we finally got there. ;D ;D ;D