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Questions about GIGABYTE products => Motherboards with Intel processors => Topic started by: CraigZ on November 23, 2010, 05:13:45 pm

Title: X58A UD3R (Rev 1.0) - Network connection issue
Post by: CraigZ on November 23, 2010, 05:13:45 pm

Hi all,

First post, help, please.

Soon after build (about 8 months ago) I had an intermittent  problem of no network connection on boot.

Sometimes a reboot would correct. If not, reinstalling the driver always solved the problem.

I contacted Gigabyte support but their only suggestion was to return the board. I pondered whether to live with it or go through the painful RMA process.

Then, for no apparent reason, the problem disappeared.

About three weeks ago it reappeared. I installed the most up to date drivers (7.18.322.2010) from the Gigabyte website, but I still have to reinstall the drivers after almost every boot.

Any ideas?

Thanks,

CraigZ

Title: Re: X58A UD3R (Rev 1.0) - Network connection issue
Post by: Dark Mantis on November 23, 2010, 06:48:24 pm

Hi Craig and welcome to the Gigabyte UK Forum.

The most obvious thing would be to change the cable over to make sure it isn't just that.

After that if you still have the problem see if it makes any difference if you physically move the cable connection where it enters the computer/motherboard.

Title: Re: X58A UD3R (Rev 1.0) - Network connection issue
Post by: CraigZ on November 24, 2010, 04:44:25 pm

Hi Dark Mantis,

Thanks for the welcome.

I have tried another cable, same problem. The bit I don't understand is that reinstalling the driver always works!

Today, for the first time for quite a while, Network connected on boot!

I'm not sure what you mean by, 'move the cable connection where it enters the computer/motherboard'? There is only one LAN port on the I/O panel.

Apart from this, the board has met or exceeded all my expectations.

Regards,

CraigZ

Title: Re: X58A UD3R (Rev 1.0) - Network connection issue
Post by: Dark Mantis on November 24, 2010, 04:50:15 pm

Hi Craig
Actually you have more or less proved what I wanted you to do by replacing the cable. I just needed you to see if it made any difference to the connection when you moved(wiggled) the cable. It is possible that it is a dry joint/bad connection there somewhere on the mounting.

Title: Re: X58A UD3R (Rev 1.0) - Network connection issue
Post by: CraigZ on November 24, 2010, 06:12:29 pm

Hi Dark Mantis,

You are probably correct: a faulty socket.

But why would reinstalling the driver always work?

CraigZ

Title: Re: X58A UD3R (Rev 1.0) - Network connection issue
Post by: Dark Mantis on November 24, 2010, 06:13:49 pm

To be perfectly honest I really don't know but it makes the most sense.
The only other thing you could try would be to update the BIOS if there is one available for your board. Which one are you running at the moment?

Title: Re: X58A UD3R (Rev 1.0) - Network connection issue
Post by: CraigZ on November 24, 2010, 06:16:54 pm

Me neither  ;D

F5, I think?

Didn't really want to do a BIOS update. I have this running an i7 930 really sweet, on air, at 4.00GHz!

Thanks for your help.

Regards,

CraigZ

Title: Re: X58A UD3R (Rev 1.0) - Network connection issue
Post by: Dark Mantis on November 24, 2010, 07:31:47 pm

The latest is F7f  if you change your mind and is dowloadable here:

http://www.giga-byte.co.uk/products/product-page.aspx?pid=3305&dl=1#bios

Did you have this problem at stock speeds?

Title: Re: X58A UD3R (Rev 1.0) - Network connection issue
Post by: CraigZ on November 24, 2010, 08:26:39 pm

IIRC, after a completely uneventful build, I updated to the latest BIOS, updated Drivers and Windows, then set about OCing offline.

The first instance of no Network connection on boot occured weeks after getting everything stable and using the PC.

So the answer to your question, 'Did you have this problem at stock speeds?' is "No", but qualified by the fact that it wasn't connected at stock speed for any length of time.

Hope that makes sense.

Regards,

CraigZ

Title: Re: X58A UD3R (Rev 1.0) - Network connection issue
Post by: Dark Mantis on November 24, 2010, 09:04:21 pm

Yes, fair enough answer.  Not that it puts us any further forward though.

Title: Re: X58A UD3R (Rev 1.0) - Network connection issue
Post by: CraigZ on November 25, 2010, 10:53:49 am

Thanks for your suggestions, much appreciated.

If I ever find the definitive answer I'll post again.

Booted fine today.

 ???

Regards,

CraigZ

Title: Re: X58A UD3R (Rev 1.0) - Network connection issue
Post by: Dark Mantis on November 25, 2010, 11:06:43 am

I'm afraid that is the nature of computers! Clever little ba****ds, just when you think you have them cornered they outwit you ;D

Title: Re: X58A UD3R (Rev 1.0) - Network connection issue
Post by: CraigZ on March 01, 2012, 10:12:50 am

Dark Mantis,

The problem persisted and I started, sporadically, to drop connection to the router.

Re-booting the router would often restore connection, though not always. Eventually, I noticed the PSU was warmer than usual.

I measured the output voltage from the PSU. It should have been 12V, it was 16.1V!!!!!

I changed the PSU.

That was more than 6 months ago and I've not had a connection failure on boot or when running since.

Bound to get one now that I've posted this  ;)

Regards,

CraigZ