Official GIGABYTE Forum
Questions about GIGABYTE products => Motherboards with Intel processors => Topic started by: buildermark on December 27, 2010, 07:42:42 pm
-
Hi everybody
Sorry if this has been posted before but here goes.
Spec:
CPU- Intel i7 Extreme 6core 980X with heatsink
MB - GA X58A UD9
PSU - CoolMaster Silent Pro GOLD 1200W
The board is outside the case and on the box it came in i have connected the pc speaker the cpu and fan, when i connect the 24 pin the board lights up and cpu fans spins up.
The prob i am getting is when i connect the 2x 8 pins the board goes off as does the cpu fan it then comes back on for 2 secounds before going off again it repeats this untill i take the 2x8 pins out.
Anyone can help me would be much appreciated.
-
Hi and welcome to the Gigabyte Forum.
My first thought would be that it could be a CPU thermal shutdown procedure. You didn't say what CPU cooler you are using but I would check that for starters. I take it that you put TIM on the heatsink before installation?
-
Hi and welcome to the Gigabyte Forum.
My first thought would be that it could be a CPU thermal shutdown procedure. You didn't say what CPU cooler you are using but I would check that for starters. I take it that you put TIM on the heatsink before installation?
Thanks for the quick reply and welcome.
The cpu cooler is Intel DBX-B CPU cooler, and yes i did put tim on the heatsink infact i have cleaned it off and reapplied it but still the same result.
-
Have you checked carefully to make sure all the mounts for the heatsink are fully home but not overtightened?
-
Have you checked carefully to make sure all the mounts for the heatsink are fully home but not overtightened?
All mounts were fully home and were hand tight somehow i dont think the prob is there more to do with the 2x8 pin is it poss they can be checked
-
Well obviously a short to earth is out of the question as you already have the board outside the case.
You can by all means check the physical connections of the 8 pin connectors against the manual diagram.
There are two other possibilities that spring to mind and they are the memory and the CPU socket pins.
Both are quite time consuming but the socket pins are probably quicker.
Very carefully remove the heatsink and fan. Probably a slight twisting motion is best to release the two as the thermal paste can act like a glue.
Once off remove the CPU taking extreme care both physically and electrically(static) and place somewhere safe.
Make sure that the lighting is very good and even.
Now scrutinise the socket for any pins that are out of alignment, even slightly.
If in any doubt whatsoever take a couple of macro (close up) photos of the socket and post them on here for us to check.
Also look at the bottom of the CPU at the lands (little copper circles) and make sure that there is a mark in each somewhere near the centre.
If there are any missing marks or any of the pins are obviously bent then that is your problem.
-
Well obviously a short to earth is out of the question as you already have the board outside the case.
You can by all means check the physical connections of the 8 pin connectors against the manual diagram.
There are two other possibilities that spring to mind and they are the memory and the CPU socket pins.
Both are quite time consuming but the socket pins are probably quicker.
Very carefully remove the heatsink and fan. Probably a slight twisting motion is best to release the two as the thermal paste can act like a glue.
Once off remove the CPU taking extreme care both physically and electrically(static) and place somewhere safe.
Make sure that the lighting is very good and even.
Now scrutinise the socket for any pins that are out of alignment, even slightly.
If in any doubt whatsoever take a couple of macro (close up) photos of the socket and post them on here for us to check.
Also look at the bottom of the CPU at the lands (little copper circles) and make sure that there is a mark in each somewhere near the centre.
If there are any missing marks or any of the pins are obviously bent then that is your problem.
One thing springs to mind on the mother board socket i did notice which looked like two siver coloured ones could that be my prob
-
All the pins should appear the same and in unison with each other. All in straight lines, exactly. If two looked different I would be suspicious. Can you take a couple of good quality macro photos in good lighting and post them here for me to inspect?
-
Not a prob will try and take some in day light and post them up.
-
OK that's fine. Try to get nice clear pictures of all the pins if you can. ;)
-
OUCH to hear on a UD9, those are Expen$ive!!
Sorry man, hopefully if it is bent pins they will be easy for you to fix.
-
OUCH to hear on a UD9, those are Expen$ive!!
Sorry man, hopefully if it is bent pins they will be easy for you to fix.
Yes quite ! You really don't need those sort of problems when you have just shelled out that sort of cash. :'(
-
Ok have taken some photos now how do i upload them on here ???
-
Right first upload them to a free image hosting site like Imageshack( imageshack.us) and either just post the link to them or you can actually post them on here from there. See here on how to do it.
http://forum.giga-byte.co.uk/index.php/topic,22.0.html
-
hope this works (http://img830.imageshack.us/i/p1000251x.jpg/) (http://[URL=http://img830.imageshack.us/i/p1000251x.jpg/][IMG]http://img830.imageshack.us/img830/5125/p1000251x.jpg)] (http://img830.imageshack.us/i/p1000251x.jpg/) (http://[URL=http://img830.imageshack.us/i/p1000251x.jpg/][IMG]http://img830.imageshack.us/img830/5125/p1000251x.jpg)[/URL]
Uploaded with ImageShack.us (http://imageshack.us)[/img]
-
(http://img830.imageshack.us/img830/5125/p1000251x.jpg)
-
Looking at your properties for the post I would suggest wiping them and starting again. I know it can be difficult especially the first time. ;)
-
(http://img228.imageshack.us/img228/2102/p1000257w.jpg)
is this any better
-
(http://img408.imageshack.us/img408/3961/p1000256o.jpg)
-
Better but not perfect. I can even see from this that there are at least two suspect pins but without a better picture I cannot say more that that.
Yes much better this time. There are definitely two maybe more bent/damaged pins. I would suggest returning it to the retailer as faulty but be ready for the old "you've damaged it yourself" routine. If you really can't get any joy there post back and I will see what I can arrange.
-
Better but not perfect. I can even see from this that there are at least two suspect pins but without a better picture I cannot say more that that.
Yes much better this time. There are definitely two maybe more bent/damaged pins. I would suggest returning it to the retailer as faulty but be ready for the old "you've damaged it yourself" routine. If you really can't get any joy there post back and I will see what I can arrange.
[/quot(http://img341.imageshack.us/img341/8311/p1000255z.jpg)e]
Thanks for your help i shall ring the supplier when they reopen to see what they can do.
-
I have exactly the same problem. But there are no bent CPU pins.
The PSU will power on, the fans spin for two seconds and the motherboard lights up - then everthing turns off. This only happens when I plug in the 2x 8 pin connectors. I have a modular Corsair AX 1200 and have tried different modules but still the same problem. I have taken out all PCI cards, memory and the CPU with no effect.
Please help
-
Sorry. Just to carify. I am running a UD9 with a 980c cpu and Corsair ax1200
-
Hi and welcome to the Gigabyte Forum.
The first question is does your BIOS support your processor ?
If it does then I would suspect a short to the chassis probably behind the motherboard.
-
Hello. I have no idea what BIOS version it's running as this is a brand new board. So what ever it shipped with.
The issue also occurs when the motherboard is out of the case so I don't think its a short.
-
Have you got access to a lower rated CPU that you could use to flash the BIOS and test the board ?
Like a i7 920 or 930 etc
-
No, I odn't. But if the problem still happens with no CPU - dosen't that rule out the CPU?
-
Oh! You don't have the CPU installed ? In that case it definitely won't work. You need the motherboard, CPU and one stick of memory in the DDR3_1 slot with the PSU connected to both the 24 pin and 2 x 8 pin connectors. Also put the buzzer in the Front Panel Connector block on the motherboard.
-
OK I have put the CPU and one stick of RAM (Corsair cmt12gx3m3a2000c9) back in and installed the buzzer.
No change. I have tried each stick of RAM. There is no sound from the buzzer.
-
Have you made sure that the buzzer is attached the correct way round as it is polarity concious ?
Are both 8 pin connectors attached along with the 24 pin connector ?
You should be getting some sound from the buzzer even if it is a fault code.
If still nothing try this please exactly as described:
The next thing to try is to clear the CMOS.
Remove the power cable from the mains supply and then press the power switch on the case for a few seconds just to drain any residual energy in the PSU capacitors.
Once done remove the motherboard battery for at least thirty minutes before replacing it.
Next plug back into the mains supply and boot.
You will now need to enter the BIOS by pressing DEL and load Opimised BIOS Defaults.
Make any other changes to the BIOS settings to suit your self and then press F10 to save and exit.
-
Ok. I have just done all that and no change. No matter what pollarity I use for the buzzer, I get no sound on power up. The motherboard lights up and the fans spin for 2 seconds then everything powers off and it restarts and does the same thing over and over.
-
In that case I don't think there is any option but to RMA the motherboard. :-\