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Questions about GIGABYTE products => Motherboards with Intel processors => Topic started by: bloodyred on January 03, 2011, 01:45:47 pm

Title: x58a ud3r audio problem (win7)
Post by: bloodyred on January 03, 2011, 01:45:47 pm
Hello,

I have a gigabyte x58a-ud3r motherboard running with win7 and i had no problems with it for some time. But yesterday when i turned on my computer i received this message. and since then i have no sound.

http://i54.tinypic.com/2dv7whf.png (http://i54.tinypic.com/2dv7whf.png)

I reinstalled and updated realtek sound drivers but it didnt work. when i go to "run" and type dxdiag no sound cards is shown. and its written at the bottom in my mother language something like "Windows Audio service is disabled. Go to services console to enable it.

http://i54.tinypic.com/2dv7whf.png (http://i54.tinypic.com/2dv7whf.png)


But when i go to "services.msc" i get nothing like "windows audio" (or windows ses in my language) or something similar.

http://i51.tinypic.com/2yn42gi.png (http://i51.tinypic.com/2yn42gi.png)


When i checked the device manager sound seems to have no yellow or red icons to show that there is a problem.

http://i52.tinypic.com/n50yo2.png (http://i52.tinypic.com/n50yo2.png)

i also have read that it might have a relation with bios that somehow it got disabled by itself, but when i go to bios, i dont see any option related with audio in "Integrated Peripherals" or whatever it is.

Please help me out with this, thank you.
Title: Re: x58a ud3r audio problem (win7)
Post by: Dark Mantis on January 03, 2011, 04:19:50 pm
Hi and welcome to the Gigabyte Forum.

Try going into the BIOS and enabling Azalia Codec.
Title: Re: x58a ud3r audio problem (win7)
Post by: bloodyred on January 03, 2011, 06:06:01 pm
Quote from: Dark Mantis on January 03, 2011, 04:19:50 pm
Hi and welcome to the Gigabyte Forum.

Try going into the BIOS and enabling Azalia Codec.

it is set to auto and the only other setting is to disable it. there is no "enable"
Title: Re: x58a ud3r audio problem (win7)
Post by: Dark Mantis on January 03, 2011, 08:13:50 pm
That is enabled then.

The only other thing I can think of straight off is to use Device Manager to unisntall the sound devices and then re-install them wth the latest drivers.

It could be a Windows update that has broken the sound card software as you said it was working ok.
Title: Re: x58a ud3r audio problem (win7)
Post by: bylife on February 28, 2011, 12:15:05 pm
Hi, I have similar problem, just update win7 sp1 and then loss the 5.1 sound channels. There are only two channel remain.
I have uninstalled the sound software and reinstalled it with R.2.57 (latest verison), but the problem remaineds.

Need some help.
Title: Re: x58a ud3r audio problem (win7)
Post by: Dark Mantis on February 28, 2011, 06:34:40 pm
Hi and welcome to the Gigabyte Forum.

Well you seem to have done the sensible thing and re-installed the software but matbe you haven't re-configured it properly.

Check the Control Panel/Realtek HD Audio Manager/Speakers and see what the Speaker Configuration is set to. You might find that it is not set to your full system just stereo.